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Revolution of Business-Service Sector

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17 views

Revolution of Business-Service Sector

Uploaded by

2305002030
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Revolution

of Business-
Service
Sector
Lecturer:
Content
• Service and characteristics of service
• Types of service
• Business – service sector
Service definition
• Services are all economic activities that are intangible and imply an
interaction to be realized between the service provider and the
consumer.
Characteristics of service
(1) Intangibility
• These are intangible assets, they cannot be touched.
• They don’t have their physical presence.
• A person can only experience it.
• It is important to provide quality service to the
customer, so that customer can feel the favourable
experience.
• Example: Teaching by teachers, doctor’s treatment to
patients etc.
Characteristics of service
(2) Inconsistency
• There is no consistency in the services as like in
physical products.
• Each time the service has to be performed exclusively.
• Demands and expectations of the different customers
are different.
• Every time the service provider has to modify the
service accordingly.
Characteristics of service
• (3) Inseparability
• Production and consumption are simultaneous in case of
services.
• If we produce the goods today, it can be sold later.
Characteristics of service
(4) Inventory
• Services cannot be stored for the future.
• It has no physical component.
• Demand and supply for the service are very close to each
other.
• Service has to be provided to the customer as and when
it is asked by them.
• Example: Mc Donald’s burger can be stored but the taste
can only be experienced. Airways ticket can be stored,
the journey can be experienced.
Characteristics of service
(5) Involvement
• Services are provided according to the requirement of
customers.
• It has the involvement of customers in the service
providing process.
Service vs goods
The
service
revolution
Type of service
(1) Business Services
• Services used by the business enterprises in conducting the
activities of the business.

(2) Social Services


• These are provided voluntarily to fulfil social goals.

(3) Personal Services


• These are not consistent in nature.
• Different consumers have different services.
• They depend upon the customer’s priority.
Business service
• Business services refer to the activities that help
organizations but do not necessarily result in a physical
commodity.
• Business services allow a company to focus on its specific
goals and hire internal employees for that purpose while
hiring business service professionals to complete tasks that
need special expertise or equipment.
Question

List all possible services a company can


outsource?

Pros and cons of outsourcing business


services?
Types of business services
Management service
Management services cater to various aspects of
managing the independent services. Management
services or of different types for example:
• Asset Management Service,
• Debt Management services or stock Management
services.
• Facility Management services
• Event Management Services
Software
service
• The software ranges
from operating systems
to anti-virus to data
backups to special
programs to access
special files.
• Example of software
service: banking app,
antivirus software, e-
CRM, accounting
software, …
Consultin
g service
• Business consulting services
provide specialized expertise
in business matters.
• Business consulting firms will
work with clients, usually on a
contractual basis, to
determine ways to improve
the client's business
performance.
• Example??
Training
service
• A company may benefit from
hiring a training company to
teach employees specific
computer skills or soft skills.
• In these cases, the company
may hire an outside party to
lead training sessions,
workshops or presentations
to help team members
improve or learn a certain
skill.
Financial
service
• Companies often hire financial professionals
to help prepare tax documents, budgets and
audits.
• These financial services allow companies to
understand their financial position and
ensure that their fiscal practices are
beneficial.
Marketin
g service
• Marketing services help
companies advertise their
products, services and brand
by creating marketing
campaigns.
• Some companies outsource
this labor in order to receive
faster and higher-quality
results.
Waste
management
service
• Waste management
services assist companies
and individuals in
maintaining a clean and
safe workplace.
Travel
service
• When an employee is
required to travel for
work, it is customary for
the company to provide
travel arrangements.
• These services can help
ensure travel plans are
accurate and cost-
efficient.
Designing
service
• When a company wants to create a
website or other media, it may need
to hire a design service, such as a
graphic or website designer.
• These professionals create websites,
logos, advertisements and other
promotional content for companies to
increase public interest.

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