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Kresam Sio-angan Melecio
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148 views19 pages

Copy of 5. Usability Testing

Uploaded by

Kresam Sio-angan Melecio
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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Usability

Testing
Usability Testing
Practice of testing how easy
a design is to use with a
group of representative users
Involves repeated
observation of users
completing tasks through
different types of designs
Usability Testing
Checklist
1. Determine the features to test
2. Set success metrics
3. Determine people to test on
4. Create task scenarios
5. Write a test script
6. Prepare test environment
Usability
Testing
1. Determine the features to
test
● What insights do you want to
learn from your users?
● Know if you're building a new
product or want feedback on a
specific feature of an existing
product.
● Not sure which feature to test
first? Red Routes and MOSCOW
might be the answer.
Red Routes
A tool used to help identify
which features of an existing
or new product need to be
prioritized
MOSCOW
Short for Must Have/Should
Have/Could Have/Would
Have. This tool is used to
analyze the ranking of your
product's features.
Usability
Testing
2. Set Success Metrics
● Effectiveness - 80% of
participants finish applying for
enrollment online
● Efficiency - Participants can
complete their online enrollment
within 5 minutes
● Satisfaction - 85% of the
participants rated the online
enrollment experience above 6
Usability
Testing
3. Determine Who to Test on
● Which users will provide the
most valuable feedback?
● Test with a wide range of people
● 5 people per persona (one at a
time!) is all you need
Usability
Testing
4. Create Task Scenarios
● Give instructions to the user on
what we want them to do (not how)
● Creating a task scenario helps make
the usability test feel real, putting
the user in the right mindset of the
context
● A context-less task such as “Buy a
product” lacks meaning and would
not be likely to simulate a real-
world situation
Usability
Testing
4. Create Task Scenarios
● Context-less: Buy some food.
● Make it realistic and actionable: You’ve
just finished a long day at the office
which involved back to back meetings,
zoom fatigue, and a difficult
conversation with the client. You’ve
just turned off our laptop and are
hungry and want to order food for
yourself. Navigate to the site and try to
order something to satisfy your
craving.
Usability
Testing
4. Create Task Scenarios
● Avoid giving clues or describing steps:
Click on view product, then click on
add to cart then purchase the product
● Avoid tasks that don’t have definite
end points: Explore the credit card
section.
Usability
Testing
5. Write a Test Script
● A script you follow when conducting
your tests. It helps ensure the tests are
standardized - you need to make sure
your participants answer the same
questions and do the same tasks.
● It will help align your team and
describe the tasks you have designed
for the usability test
Usability
Testing
6. Prepare your Environment
● Identify what tools you’ll be using for
the usability test:
○ How will you and the participant
see each other?
○ How will you give access to the
prototype?
○ Where/How will you take notes?
Usability
Testing
6. Prepare your Environment
● Video: Any basic video conferencing
app can work though note that not all
come with record functionality on the
free version so you may have to screen
record separately. Ask consent first.
● Prototype: Figma? Marvel? Adobe
XD? Something else?
● Note taking: Pen and paper? Miro?
Google Sheets? Recommend against
Notion as it doesn’t let you do affinity
mapping
Usability
Testing
6. Prepare your Environment
● Video: Any basic video conferencing
app can work though note that not all
come with record functionality on the
free version so you may have to screen
record separately. Ask consent first.
● Prototype: Figma? Marvel? Adobe
XD? Something else?
● Note taking: Pen and paper? Miro?
Google Sheets? Recommend against
Notion as it doesn’t let you do affinity
mapping
Usability
Testing
6. Prepare your Environment
● Who will be joining the test? Will
anyone be observing?
● Ensure your participant has been
well briefed to be in a quiet room.
We usually onboard participants at
least a day ahead.
Usability
Testing
Overview
● Usability Tests take between 20-40
minutes
● Conducted face-to-face or online
● With a target user of your problem
and solution
Usability Testing
Iterative Process
1. Complete Prototype
2. Identify User Types
3. Identify 5 Users for each User Type
4. Start First Wave of Testing
5. Gather and Synthesize Insights
6. Iterate Prototype
7. Repeat
Usability Testing
Activity
1. Complete Usability Testing Plan:
a. Key Features to Test
b. Priority feature identification (Red Routes
and MOSCOW)
c. User Profile of Testers
d. Task Scenarios
e. Test Script
2. Conduct Usability Tests with 3-5
users
3. Synthesize Insights

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