AK Infosys

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Shashank Rajmistry

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AK Infosys

Uploaded by

Shashank Rajmistry

We take content rights seriously. If you suspect this is your content, claim it here.

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Q1: What is the business problem to be solved, and why is it

important?
Business Problem
• Allocation of employees (talent) to client projects to avoid misalignments between
talent and clients
• Talent allocation at Infosys requires significant time and resources, more than one
million hours of effort per year
• Manually determine open positions for client projects, evaluate the skills and
experience, identify available and qualified employees and assign best-matched
employees to the project
• Non-availability of real-time visibility of available employees for new projects and
reliability of data to be improved
• Non-updation of new skills in employee profiles as same are manually updated by
Managers
• Significant rejection rates on the recommendation of “Talent Task Force” department
from hiring Managers and employees resulted in de-duplication of work
• Inaccurate data on open positions (obsolete, duplicates and incomplete skill
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requirements)
Q2: Is this a problem that AI can solve?
Solution with AI
• AI will help employees to be free from daily, mundane tasks that technology
could help more efficiently
• Compilation of client requirements and suggesting suitable talent matches based
on multiple variables updated in the system
• Real-time tracking of vacant profiles, upcoming & running projects, employee
skills and updation
• Integrate rich sources of information into the recommendation engine without
causing bias and transparency in selection process
• AI can help in finding emerging employees as managers can be biased to allocate
the same assignment to known outstanding performers
• Equal opportunity to all employees without any gender/performance bias
depending on multiple selection criteria based on project requirement
• Employee selection will be based on suitability in variables and not on the hiring
manager’s politics to bring hygiene in the selection process
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Q7: What methods might Gupta’s team employ to
ensure the new model is adopted across the
organization?
Methods to ensure new model adoption

• Engaging stakeholders early in the development process.

• Demonstrating the model's value through pilot projects and measurable
outcomes.
• Providing training and resources to ease adoption.
• Ensuring transparency in how the model works and addressing concerns about
fairness.
• Regularly updating the model based on user feedback and evolving needs.

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Q8: What is/are the learning(s) from this case?
Learnings
• AI can significantly enhance decision-making in complex processes like talent
management.
• The success of AI systems depends not only on the quality of the model but also
on organizational buy-in and effective implementation.
• Ethical considerations and data quality are critical to building trust and ensuring
fair outcomes.
• Continuous improvement and alignment with business goals are essential for
sustained success.

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