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11 views13 pages

ppt-final

Uploaded by

kennethgandel96
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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WORK AT TITUDE

OF HALO -HALO
VENDORS AND
THEIR CUSTOMER
RESEACHERS:
MARIAH ANGELES SATISFACTION
MUSRIFAH A . ANGKAD
KENNETH JOHN P. GANDEL
MARIELLA EVA B. MIRAYO
ACKGOUND OF THE STUDY

THE SUCCESS OF HALO-HALO VENDORS IS NOT


JUST ABOUT THE DESSERT ITSELF, IT ALSO
DEPENDS ON THE VENDORS POSITIVE WORK
ATTITUDES
AND THEIR EFFECT ON CUSTOMER
SATISFACTION. THIS
STUDY THOROUGHLY EXPLORES THE
RELATIONSHIP BETWEEN THE
WORK ATTITUDE OF HALO-HALO VENDORS AND
THE
CONCEPTUAL
FRAMEWORK
Independent Dependent
Variable Variable
a. Time a. Cleanliness
Management b. Aesthetic
b. Dedication c. Product Quality
c. Discipline d. Service Quality
d. e. Proactive
Determination Attitude
PROJECT
TIMELINE

Eisenberger et al. (1986) defi ned organizational support as


employees' perception of their well-being, which positively
infl uences job performance. Supportive climates impact
customer satisfaction, as well as perceived service or
product quality. If standards set on desired
performance, then those individuals involved in the
service should ensure service-related behaviors on customers.
STATEMENT OF THE
1. To wha tPROBLEM
level is the work a ttitud e of Halo -Ha lo vend ors on their c u stomer
sa tisfac tion in terms of;

1.1 Time man ag emen t;


1.2 Ded ic a tion;
1.3 Disc ipline; a nd
1.4 Determin ation ?

2. To wha t level is the c ustomer sa tisfa c tion of Ha lo -Ha lo v end ors in terms of;
2.1 Clean lin ess;
2.2 Aesthetic s;
2.3 Prod uc t Qua lity ;
2.4 S ervic e Qua lity; an d
2.5 Proa c tiv e Attitud e?

3. Is th ere sig nifi c an t relation sh ip between th e Work Attitud e an d Customer


Sa tisfa c tion of Ha lo -Ha lo v end ors?
SIGNIFICANCE OF THE
STUDY
This study benefi ts vendors by enhancing relationships
and creating a more comfortable environment. For
customers, it boosts satisfaction and better supports
informed choices. Policymakers gain valuable insights into
local businesses, and future researchers can use
it as a solid foundation for exploring
vendor work attitudes and customer satisfaction further.
SCOPE AND
DELIMITATION
This study is limited to examining the
work attitudes of Halo -Halo vendors and customer
satisfaction in Esperanza, Sultan Kudarat, specifi cally focusing
on service. Data will be gathered through
survey questionnaires from selected respondents, without using
any experimental or intervention methods, ensuring a
straightforward approach to understanding vendor-customer
relationships.
RESEARCH DESIGN

Descriptive-
Correlation
RESPONDENTS OF THE
STUDY
A total of (26) Halo -Halo vendors in Esperanza,
Sultan Kudarat will be selected as respondents
for this study. It will primarily focus
on how these vendors' work attitudes infl uence
customer satisfaction. Vendors meeting specifi c
requirements will
be carefully selected to ensure the study's
applicability, accuracy, reliability, value and
overall signifi cance.
SAMPLING
TECHNIQUE

Complete
Enumeration
DATA GATHERUNG
INSTRUMENT
In this study, a checklist and surv ey
questionnaire will be used as the research
instruments, which are researcher-made. T he surv ey
has
two parts: the fi rst part focuses on
the work attitude of Halo -Halo vendors, and
the second part on customer satisfaction. The
surv ey measures work attitude and customer
satisfaction.
DATA GATHERING
PROCEDURE
The researcher will formally request approv al from
the local offi ce in Esperanza, Sultan Kudarat,
to study the work attitude of Halo -Halo
vendors and customer satisfaction. After approv al,
vendors
will be approached for voluntary responses, with
data collected ethically via surveys and questionnaires
to analy ze work attitude and satisfaction lev els.
REFERENC
Camp b e l l (2022) A sse ssin g t h e N ex u s b e t w e e n Le ad e rsh i p S t y l e s an d E mp l o y e e Work At t it u de i n Se le ct e d

E
B an ks i n . h t t p s: / /www. re se arch gat e . n e t / p u b l i c at i o n / 383116614

Ch ru p at a-Pn i ak, A. (2012). E mploy e e d i s sat i s f act i o n an d i t s co n se q u e n c e s.


h t t p s: / / o rc i d . o rg /0000-0002-7799-5128

Co s t al e s , A. F. , S api n , S. B. , D e ce n a, M . A. R. B . S . , Ramo s , S . L. , & M e d ran o , M . O. (2022). Tou rism an d


S u st ai n ab l e D e v e l opme n t Re v i e w, 3(2), 26-56. Q u an t i t at i v e -S t u d y- on -Fo o d -Ae st h e t ics-M arke t in g-M ix -an d-
Cu s t o me rs -S at i sf act ion -A mong-Re st au ran t -E s t ab l i s h me n t s -i n -C al amb a-Ci t y-Lagu n a-P h i lippi n e s. pdf
(re se arc h gat e . n e t ) h t t ps://sch olar. goo g l e . co m/ ci t at i o n s? u se r= R S 3q j j w A A A A J &h l = e n &oi= sra

Co s t i n o t , A. , & B ahman i- O skooe e , M . (2023). T h e I n fl u e n c e o f Wo rk D i sci p l i n e an d Work Spiri t on M e dical


E mpl o y e e Pe rf o rman ce i n t h e Wome n 's E mp o w e rme n t O ffi ce o f Po p u l at i o n Co n t rol an d Famil y P lan n i ng i n
t h e c i t y o f Tex as. M E DA LI O N J O U R N A L: M e d i c al Re se arch , N u rsi n g , H e al t h an d M idw ife Part i ci pat ion , 4(2),
41-48. h t t p : / /me dali on jou rn al. com/i n d ex . p h p / g o / art i cl e / v i e w / 71

E i s e n b e g e r e t . al , (1986) Cust ome r Se rv i ce Pro v i d e rs At t i t u d e Re l at i n g t o C u s t ome r Se rv ice an d Cu st on e r


S at i s f act i o n i n t h e Cu st ome r Se rv e r E xc h an g e
h t t p s: / / w w w. e me rald. com/in sigh t /con t e n t / d o i / 10. 1108/09596110193/ f u l l

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