Prepared by Aditya Vikram Nayak

Presentation on Evaluation of experiences and learnings at

UID: 23MHT10041
Raddison RED Chandigarh, Mohali

MBA in Tourism & Hospitality Management

INTERNSHIP CERTIFICATE
INTRODUCTION

 Formation and First Establishment

• Founded: The first Radisson hotel was established in 1938 in
Minneapolis, Minnesota, USA.
• Origin of Name: Named after Pierre-Esprit Radisson, a 17th-century
French explorer.
• Early Growth: Initially, it was a standalone hotel but later expanded
into other locations within the U.S.
Key Acquisitions and Ownership
Changes
• Carlson Companies Acquisition: In the 1960s, Carlson Companies
acquired Radisson Hotels to diversify its portfolio, marking the brand’s first
major corporate acquisition and supporting its growth into a national chain.
• Global Expansion under Carlson: By the 1990s, Carlson expanded the
Radisson brand globally, establishing a presence in Europe, Asia, and the
Middle East.
• HNA Group Acquisition (2016): Chinese conglomerate HNA Group
acquired Carlson Rezidor Hotel Group (including Radisson) in 2016, which
briefly expanded its reach and influence.
• Jin Jiang International Holdings (2018): In 2018, Jin Jiang International
Holdings, a major Chinese hotel group, acquired Radisson Hotel Group from
HNA, making Radisson part of one of the world’s largest hotel portfolios.
CEO of Raddison Hotels Group
The CEO of Radisson Hotel Group is Federico J.
González, who has been at the helm for several years,
driving innovation and sustainable practices within the
company. With a background that includes leadership
roles in both hospitality and consumer goods, González
has guided Radisson's recovery post-pandemic by
prioritizing quality job creation and expanding into
emerging markets, particularly in the Middle East and
Asia. He emphasizes a servant leadership philosophy,
aiming to enhance employee development programs,
and has overseen the rollout of the Hotel Sustainability
Basics initiative, which aligns the brand with modern
travelers’ expectations for environmentally responsible
practices.
Brand folio
Raddison RED Chandigarh
Mohali
 Experience bold and inspiring
accommodations in Tricity at the Radisson
RED Chandigarh Mohali
 is owned by the Bestech Group
 located beside the Bestech Group Mall at
Plot No 1, Phase 9, Tricity, Sector 66,
Chandigarh, Sahibzada Ajit Singh Nagar,
Punjab
 offers a distinctive experience that merges
bold design, modern amenities, and a
dynamic social environment, appealing to a
youthful, trend-focused audience.
General Manager of the Hotel
 Kshitij Jawa serves as the General Manager of
Radisson RED Chandigarh Mohali, bringing over
15 years of diverse experience in hospitality.
 Appointed to lead the first Radisson RED in
India, Jawa plays a key role in introducing the
brand's distinctive, vibrant, and unconventional
hospitality experience to the Indian market.
Known for his strength in pre-opening projects,
he previously held a successful tenure as the
General Manager at Radisson Noida, where he
significantly boosted the hotel’s revenue and
performance.
Conversing about the Internship
role
 Commenced from 3rd June to 12th July 2024
 45 days of industry training (worked 15 days in each department)
 Worked in the diverse background in three of the departments, Front
Office, Sale & Marketing, and Food & Beverages.
 we were provided with insights on how the internship program will be
conducted by the Learning & Development Manager, Ms. Bhoomika.
Starting with an orientation of all the outlets, rooms, banquets,
amenities on-site, post orientation we were given with the intern
uniforms, it was a black shirt with the hotel’s logo on the front chest
side and a name badge
Internship Objectives

• Understanding hotel operations, guest experience, and

operational strategies.
• Hands-on learning across various departments for
comprehensive industry insight.
 Learning about guest handling skills, problem-solving,
getting into stressful situation and how to deal with it
professionally
FRONT OFFICE
 Operational Familiarity and  Professional Development and Performance
Departmental Coordination: My Monitoring: With regular audits by the Front
internship in the Front Office Department Office Manager, Abhed Rebel, I received
offered me hands-on experience with key feedback on your performance and gained
hotel operations. Observing the managers insight into the professional standards
expected in a hotel setting. This aspect of my
and executives, I gained valuable insights internship underscored the importance of
into how front office tasks align with the accountability, continuous improvement, and
broader hotel operations, including outlets, attention to detail, all of which are vital for a
rooms, banquets, and guest relations. successful career in hospitality.
 Guest Interaction and Service Skills:  Maintaining eye for detail: managing the
Handling tasks such as managing guest lobby area required an eye for detail,
luggage, offering welcome drinks, and reinforcing the importance of maintaining a
addressing guest escalations gave you welcoming and orderly environment for
direct experience in customer service. guests.
SALES & MARKETING
 Familiarity with the Opera PMS  Learned how sales & marketing
system for room reservations, banquet teams drive business by generating
sales, and managing hotel inventory. room and banquet bookings via
 Gained knowledge of various booking different channels (e.g., OTAs, walk-
codes for different meal plans and ins, FTIs, GTIs).
payment methods, such as EP-  Gained an understanding of MICE,
ARACK, CP-BNBF, and EP on direct. corporate events, conferences, and
 Developed an understanding of social gathering bookings.
banquet sales, including planning and  Understood concepts like RevPAR,
executing events like conferences and proactive vs. reactive sales, and PAX
social gatherings. (passengers or guests) for revenue
maximization
FOOD & BEVERAGES
 Working in various shifts—morning,  I gained hands-on experience with the
evening, and break shifts—taught me to coffee machine and learned about
adapt to different work hours and different coffee beans and preparations.
manage my time effectively. This Understanding the nuances of coffee
experience enhanced my flexibility and types, from espresso to more complex
readiness to meet the demands of a drinks like macchiatos and mochas, gave
dynamic schedule. me technical skills valuable for roles in
food and beverage service.
 I developed essential guest service skills
by serving dishes, managing buffet setup
 Assisting in the HR conclave in the
and breakdown, and assisting in banquet Amber Hall gave me exposure to event
events. These tasks emphasized the management, including bar service, starter
importance of attention to detail in service, and setup tasks like mise-en-
presenting food and interacting place.
professionally with guests.  Buffet management.
CONCLUSION
 My internship experience across the Front Office, Sales & Marketing, and
Food & Beverage departments has been a highly enriching journey,
providing me with a well-rounded skill set and deep insights into the
hospitality industry. Each department offered unique opportunities for
personal and professional growth, allowing me to gain hands-on experience
and develop a comprehensive understanding of hotel operations.
 Together, these experiences have provided me with a comprehensive
foundation in hospitality, equipping me with the practical skills, technical
proficiency, and industry knowledge to pursue a successful career in this
dynamic field. I am confident that the skills and insights gained will serve as
a strong foundation for my future professional endeavors in the hospitality
industry.
RECOMMENDATIONS
 Cross-Departmental Exposure experiences
 training sessions on industry-standard software, such as Opera PMS which
mostly incorporated by Large hotel chains like Hyatt, Marriott, Crown
Resorts, etc.
 Regular feedback sessions with department heads, particularly in the Front
Office and Sales & Marketing departments, offering professional growth
 Improvement in Soft skills
 Exposure to larger events, such as the HR conclave, was particularly
beneficial in understanding the scale and complexity of hospitality
operations
THANK YOU