ENHANCING

PROFESSIONAL
COMMUNICATI
ON LESSON 10

Presentation by: Josalyn Castillo

 In today's interconnected world, effective
communication is the cornerstone of
professional success. Effective
communication is not just about exchanging
information; it’s about ensuring that the
information is conveyed clearly, understood
accurately, and received positively.
This module is designed to equip you with
the tools and techniques to enhance your
professional communication. Our focus in
Lesson 10 is on three fundamental areas:
active listening, writing professional emails
and reports, and non-verbal communication.
 OBJECTIVE
S
• Identify the fundamental principles of effective
communication, including the communication
process, verbal and nonverbal cues, and active
listening.
• Enhance written communication skills, such as
writing effective emails, reports, and proposals.
• Compose well-structured emails with a clear
introduction, body, and conclusion.
• Cite the significance of active listening in personal
and professional relationships.
• Improve nonverbal communication skills, including
body language, facial expressions, and tone of
voice.
• Internalize the value of having a professional skill
in communication.
 ACTIVE
Listening Speaking
LISTENING IN
PROFESSIONAL
DIALOGUE
Be Present Respond
Active Listening in
Professional
Dialogues
Active listening is defined as a way of listening and
responding to another person that improves mutual
understanding. Through active listening you are making a
conscious effort to hear not only what the other person is
saying but, more importantly, try to understand the
complete message being sent. Active listening helps build
rapport, understanding, and trust.
Let’s take a look at this picture!
Picture 1. This image shows a group of people having a
conversation or an important discussion about their work.
Notice how the people in the photo are positioned. Identify
the key elements of active listening depicted in the image.
Guide Questions:
1.·Are they facing each other? Are they leaning in? Are they making eye
contact?
2.·Can you spot any specific techniques, like nodding, smiling, or
paraphrasing?
3.·How do your listening habits compare to those in the photo? Are there
WRITING
PROFESSIONAL
EMAILS AND
REPORTS
Writing Professional Emails and
Reports
Figuring out how to write a
professional email can feel like a challenge
for many students. These communications
have their own set of rules (including many
that are largely unspoken), so it can be a
bit confusing. Luckily, by learning about
proper professional email writing etiquette,
it gets much easier.
Look at how to write a professional email and
report
Look at how to write a professional email and report

Picture 2: This image is a sample of writing a professional email

upon inviting guest to speak at conference. This shows in how to
properly address your recipient and ensure your subject line
clearly states the topic of your email. Keeping the body of the
email short and to the point and address the most important
information first. Your goal is for your email to be as simple and
Guide questions:
1. What is the primary goal of the email?
2. Who is the intended recipient(s)?
3. Is the email well-organized with a clear
introduction, body, and conclusion?
4. Does the email provide all necessary information?
5. How does the writer tailor the message to the
specific audience?
NON- VERBAL
COMMUNICATIO
N
FACIAL
EXPRESSION TONE OF VOICE
BODY
LANGUAGE
 NONVERBAL
COMMUNICATION
• Nonverbal communication, often
referred to as body language, is a
powerful tool that can significantly
impact how your message is perceived.
While words can convey information,
nonverbal cues can reveal emotions,
attitudes, and intentions. From facial
expressions to body posture, every
gesture has the potential to either
Let us take a look at this
picture!
 Let us take a look at this
picture!

Picture 3. This image shows the different nonverbal cues such as

gestures, postures and facial expressions. The way we stand, sit or
recline, walk and our facial expression reflect our attitude, thoughts
or feelings, whether we are feeling difficult, confident or over-
GUIDE QUESTIONS:
1.What emotions do their facial expressions convey?
2.Are they making eye contact with each other or
looking elsewhere? What does this suggest about
their relationship or feelings?
3.What is the overall mood or atmosphere of the
picture? How do the nonverbal cues contribute to
this?
4. What is the relationship between the people in
the picture? Are they friends, family, colleagues, or
strangers?
5.What are some possible scenarios or stories that
could be happening in the picture?
Video 1: Active listening in professional
skills
 Video 1: Active listening in
professional skills

The video is titled “Active listening”

and it features the different approaches
or strategies in active listening. It
discusses how active listening is vital.
By actively engaging with the speaker,
we demonstrate empathy,
understanding, and respect. This fosters
trust and builds stronger connections.
Video 2: Writing professional emails and
report
Video 2: Writing professional emails
and report
The video “Writing professional emails and
report” demonstrates the ways on how to write
professional emails. Well-crafted emails and
reports convey information clearly, concisely, and
persuasively. They enhance credibility,
professionalism, and organizational skills. These
documents often serve as official records, making it
essential to maintain high standards of accuracy
and clarity. By mastering the art of professional
writing, individuals can build strong relationships,
influence decisions, and achieve their goals.
Video 3: Nonverbal Communication
at Work
Video 3: Nonverbal Communication
at Work
The video “Nonverbal communication at
work” explains the significance of nonverbal
communication at work. From understanding
the power of body language to leveraging
effective gestures and expressions, we will
delve into the art of non-verbal
communication and how it can enhance your
workplace interactions and contribute to
your overall success.
ACTIVITY
TIME
 Individual activity
Instruction: Write a professional email /
report using the given scenario.
Scenario
“You're a student at a university and you need
a Letter of Good Standing to apply for a
graduate program or a job. You'll need to write
a formal email to your academic advisor or the
registrar's office to request this document.”
Rubrics
Content- 40 point
Conciseness- 30
points
Clarity- 30
points
 Pair Activity:
Think- pair and share
Instruction:
Find a pair. Share your most memorable
experience in your life to your partner. Each
pair will have 10 minutes one-on-one talk.
One person will be the “SPEAKER” and the
other one will be the “LISTENER” and vice
versa.
 Follow-up questions:

1. How did it feel to be listened to?

2. What did you find challenging about
active listening?
3. What techniques were most
effective?
 Group
Instruction:
activity
Group the class into 5 . Each group draws a
scenario or emotion from a hat or a list. The group
must act out the chosen scenario or emotion
without speaking, using only nonverbal cues like
facial expressions, gestures, and body language.
The other groups will try to guess what the
performing group is portraying.
 WHAT HAVE I LEARNED FROM
THIS ACTIVITY?

1. How did it feel to communicate without words?

2. What gestures or body language were most
effective?
3. What challenges did you face in interpreting
non-verbal cues?
4. What is the importance of nonverbal
communication in everyday life and how it can
impact our interactions with others?
CONCLUSIO
N
Enhancing our professional communication
involves refining how we listen, write, and convey
non-verbal signals. By practicing active listening,
crafting clear and concise written
communications, and being aware of our non-
verbal cues, we can significantly improve our
interactions in professional settings. These skills
not only aid in effective information exchange but
also build stronger, more collaborative
relationships.
THANK
YOU!