EQ, SQ, IQ

Dr. Kumar S., Ph.D.

 What stands for
• EQ: Emotional Quotient
• IQ: Intelligence Quotient
• SQ: social quotient
• SQ: Spiritual Quotient (sum of IQ & EQ)

Dr. Kumar S. , Ph.D. 2

 Emotional Quotient (EQ)
• Conceptualized by psychologists Michael Beldoch
• later popularized by psychologist Daniel Goleman

Dr. Kumar S. , Ph.D. 3

 Emotional Quotient (EQ)
• Associative thinking, a cause or basis of most of our purely
emotional intelligence (EQ)
• Link between one emotion and another
• Link between emotions and bodily feelings,
• Link emotions and the environment
• It is also able to recognize patterns like faces or smells, and to learn
bodily skills like riding a bicycle or driving a car. It is 'thinking' with
the heart and the body and so is thought of as our 'emotional
intelligence' or the 'body's intelligence‘
Dr. Kumar S. , Ph.D. 4
 Emotional Quotient (EQ)
• Our skills provide us a sense of satisfaction or a feeling of reward, or
• Our skills help us avoid pain
• Thus most emotions are developed by trial-and-error, a slow associative build-
up of response to certain stimuli. and they are quite habit-bound.
• Example: Family customers avoid adult endorsements advertisement for a
specialty outfit. A reinforcement compels to buy it in future.
• Example: You do not buy a toothpaste bitter in taste, but yields good result
and so you try and develop habit and continue consumption
• Example: You do not prefer to buy a strong hard drink bitter in taste, but
develop habit in future and continue consumption
• Example: You do not buy a High-Tec software , efficient in resolving issues,
but you develop habit and it become friendly ( increased ease of use after
training)
• Example: Against a given stimulus, you express anger, but you leant to
respond differently, next time
Dr. Kumar S. , Ph.D. 5
 Emotional Quotient (EQ): Industry
Examples
• Researcher Lyle Spencer studied managers of a $2 billion global division
of Siemens with 400 branches in 56 countries and compared the
competencies of the star performers and average performers and found
that the differentiators were the four competencies of ESI (Emotional
and Social Intelligence; i.e. emotional awareness, self-assessment & self-
confidence; self-regulation) and not a single technical or cognitive
competency.
• When average-performing group of managers at one of Siemen’s global
division were trained on ESI (Emotional & Social Intelligence)
competencies, they added an additional $ 1.5 million in profit, double
that of a comparison group which had no training.
Dr. Kumar S. , Ph.D. 6
 Emotional Quotient (EQ): Industry
Examples
• Researchers Goleman, Boyatzis & McKee analysed years’ data of from close to
500 competence models from global companies including the likes of IBM, Lucent,
PepsiCo, British Airways, and academic institutions and government agencies.
• they grouped capabilities into 3 categories: 1) Technical 2) Cognitive 3) ESI
(Emotional & Social Intelligence) to determine which competency drove
outstanding performance.
• they found that ESI-based competencies played an increasingly important role at
higher levels of organizations, where differences in technical skills are of
negligible importance.
• 85% of difference of Star performers from average performers are due to ESI
related factors.
Dr. Kumar S. , Ph.D. 7
 Emotional Quotient (EQ)
Disadvantages:
it is slowly learned, inaccurate and tends to be habit-bound
or tradition bound
We learn this skill in our own way, for ourselves
Two brains have different set of neural connections
Two people have different emotional life. I can recognize
your emotion, I can empathize with it, but I don't have it
Dr. Kumar S. , Ph.D. 8
 Emotional Quotient (EQ)
Includes key competencies, having subheads, e.g.
• Self-awareness (includes emotional awareness, self-assessment & self-
confidence)
• Self- regulation (includes self-control, trustworthiness, conscientiousness,
adaptability & innovativeness)
• self-motivation (includes drive, commitment, initiative & optimism)
• social awareness (includes empathy, service orientation, developing others,
leveraging diversity, and political awareness)
• social skills (includes influence, communication, leadership, change
management, conflict management and cooperation)
Dr. Kumar S. , Ph.D. 9
 Some other examples of EQ:
can you judge your EMOTION?
• Anger
• Fear
• Disgust
• Surprise
• Happiness
• Sorrow

Dr. Kumar S. , Ph.D. 10

 Intelligence Quotient (IQ)
• Formulated by psychologists like Alfred Binet
• Later conceptualized by psychologist William Stern,
• IQ includes qualities like analytical skills, logical
reasoning, ability to relate multiple things, and ability to
store and retrieve information.
• IQ tests check this through various questions related to
reading comprehension, data interpretation, logical
reasoning, verbal ability, visual-spatial reasoning,
classification, analogies and pattern-detection.
Dr. Kumar S. , Ph.D. 11
 Intelligence Quotient (IQ)
• IQ is associated with the serial processing activity of the brain
(rational thought)
• It is associated with our neurons
• The learning involved is step-by-step and rule bound
• Much instinctual behavior is also accounted for by serial
processing
• Some over rational human beings can get stuck in a programmed
mode of thinking in the same way, finding it difficult to bend rules
or to learn new ones
Dr. Kumar S. , Ph.D. 12
 Social Quotient (SQ)
• Postulated by psychologist Edward Thorndike
• later reinvented by psychologists like Howard Gardner and Daniel
Goleman.
• Gardner proposed that there are multiple intelligences, out of which he
talked about two important ones intrapersonal
intelligence and interpersonal intelligence.
• Interpersonal intelligence includes sensitivity towards others’ moods,
feelings, temperaments and motivations; and ability to cooperate as
part of a group. Gardner equated it with Daniel Goleman’s Emotional
Intelligence.
Dr. Kumar S. , Ph.D. 13
 Social Intelligence (SI /Q)
• Ability to get along well with others and to get them to
cooperate with you
• It involves : Reasoning, memory, perception creativity,
knowledge

Dr. Kumar S. , Ph.D. 14

 Social Intelligence Models
• Express
• Read & Understand
• Knowledge
• Interpersonal problem solving skills
• Social role play skills

Dr. Kumar S. , Ph.D. 15

 Social Intelligence ( S.P.A.C.E.)
• Situation Awareness
• Presence
• Authenticity
• Clarity
• Empathy

Dr. Kumar S. , Ph.D. 16

 Measuring Social Intelligence
Quotient
• social age divided by chronological age, the ratio then
being multiplied by 100.
• Hence SQ = (SA/CA) × 100.

Dr. Kumar S. , Ph.D. 17

 Social Intelligence Quotient: when
you loose it
• You loose your JOB
• Loose your relationship
• Family feels misunderstood/ frustrated
• Difficult for individual to artifice(manipulate/maneuver)
successfully in society

Dr. Kumar S. , Ph.D. 18

 Spiritual Quotient (SQ):
EQ + IQ
• Spiritual intelligence is an ability to access higher
meanings, values, abiding purposes, and unconscious
aspects of the self (who am I, why I was born…) and to
embed these meanings, values, and purposes in living
richer and more creative lives.
• Signs of high SQ include an ability to think out of the box,
humility, and an access to energies that come from
something beyond the ego, beyond just me and my day-to-
day concerns.
Dr. Kumar S. , Ph.D. 19
 Spiritual Quotient (SQ)

Dr. Kumar S. , Ph.D. 20

 Spiritual Quotient (SQ)
So,
• SQ allows you to be creative to seek answers to
fundamental questions and play an “Infinite” Game.
• Human are spiritual creatures as we are driven by a need
to ask fundamental or ultimate questions

Dr. Kumar S. , Ph.D. 21

 Spiritual Quotient (SQ)
Fundamental Questions:
Who am I ?
Why I was born?
Why am I suffering ?
What is the meaning of my life?
What happens after death ?

Dr. Kumar S. , Ph.D. 22

 Thank You

Dr. Kumar S. , Ph.D. 23