Welcome

About
 India Post is a government-operated postal system in India, part of the Department of
Post under the Ministry of Communications. Generally known as the Post Office, it is the
most widely distributed postal system in the world. Warren Hastings had taken initiative
under East India Company to start the Postal Service in the country in 1766. It was initially
established under the name "Company Mail". It was later modified into a service under the
Crown in 1854 by Lord Dalhousie. Dalhousie introduced uniform postage rates
(Universal Service) and helped to pass the India Post Office Act 1854 which significantly
improved upon 1837 Post Office act which had introduced regular post offices in India. It
created the position Director General of Post for the whole country.

 It is involved in delivering mail (post), remitting money by money orders, accepting deposits
under Small Savings Schemes, providing life insurance coverage under Postal Life Insurance
(PLI) and Rural Postal Life Insurance (RPLI) and providing retail services like bill collection,
sale of forms, etc. The DoP also acts as an agent for the Indian government in discharging
other services for citizens such as old age pension payments and Mahatma Gandhi
National Rural Employement Guarantee Scheme(MGNREGS) wage disbursement. With
154,965 post offices (as on March 2017), India Post is the widest postal network in the
world.

 The country has been divided into 23 postal circles, each circle headed by a Chief
Postmaster General. Each circle is divided into regions, headed by a Postmaster
General and comprising field units known as Divisions. These divisions are further divided
into subdivisions. In addition to the 23 circles, there is a base circle to provide postal
services to the Armed Forces India headed by a Director General. One of the highest
post offices in the world is in Sikkim, Himachal Pradesh operated by India Post at an altitude
of 14,567 ft (4,440 m).
About
 India Post is the forefront of serving the mail needs of the common man.

 We would like to take an opportunity to introduce ourselves as the Government’s

own courier, mass-mailing center having more than 873 centers in India covered
by Speed Post and Parcels. Being a well-knit organization of more than
1,55,000 Post Offices, we have the infrastructure to offer a reliable delivery
service.

 Recent times have seen mushrooming of numerous couriers, which are

unorganized and lack the infrastructure to provide reliable delivery service. In the
case of private couriers due to lack of infrastructure support, the letters, online
products like clothings, wears, medicines, household accessories and other allied
shipments entrusted to them change through many hands from one courier to
another before reaching the destination. Hence the chances of less and delivery
to improper people are very often. On the other hand, the shipments carried by
India Post eliminates any chances of loss.

 Furthermore, India Post would like to draw your attention to its services availed by
companies like Amazon, Flipkart, Myntra, Cipla, India shoppe, Nykaa,
Decathlon, Omsai Prints Pvt Ltd., Ganesh Mudra, National Printer, Print
Plus Pvt Ltd., Repro Graphics Pvt. Ltd, Cimpress India Pvt Ltd., etc., who
set up bigger FCs in the Bhiwandi City. Information about our premium product is
given as under:
SPEED POST SERVICE: -

 Ø National Network:
Speed post has over 873 destinations all over India. It also links 75 major
countries around the globe.

 Ø Wide Scope :
We provide both documents as well as merchandise service. Money transfer
is also available through Speed post in India.

 Ø Special incentives for bulk customers:

Book now pay later scheme by assuming monthly business of Rs.10,000 or
more.

 Ø Free pick up facility

With a view to provide convenience for bulk customers, Speed Post provides
collection from the premises of the customers through on-call collection and
regular collection, provided the monthly amount of postage is Rs.10,000/- or
above.
 SPEED POST SERVICE: -
 Ø Book Now Pay Later Facility (BNPL)
Credit facilities are provided under the Book Now Pay Later Scheme for
contractual customers under specific terms and conditions. Bank guarantee
or security deposit should be three times of expected monthly postage
amount of a bill for the period 15 months/ 27 months/ 39 months. Payment of
monthly bill should be made by the due date, failing to which penalty @12%
p.a. on the amount of the bill shall be imposed. Penalty shall be imposed from
the bill date.

 Ø Advance Deposit Facility:

Advance deposit facilities are provided for corporate customers and regular
users, under terms and conditions. In such a case, amount will be credited in a
particular account (an unique Customer ID allotted to customer) which is
debited as and when consignments are booked. Additional discount/ rebate @
1% is applicable with volume based discount to advance deposit paid
customers.

 Ø API Integration Facility:

API Integration facility can be given to all interested customers.

 Ø Customer Login ID Facility:

 SPEED POST SERVICE: -Rates

The above tariff will be exclusive of taxes. The taxes will have
to be paid extra as notified by the Central Government from
time to time.
SPEED POST SERVICE: -Rates
 SPEED POST SERVICE: -
Discount : We will provide volume based discount on
monthly speed post business given as under for BNPL
customers :-

Other applicable clauses & conditions are specified in the

contract to be signed between the Department of Post & BNPL
customer.
Cash on Delivery (COD)
facility:
Cash on delivery facility shall be available. Following
additional fee shall be required to be paid by the contractual
customer on delivery of such article to the addressee.

The above tariff will be exclusive of taxes. The taxes will

have to be paid extra as notified by the Central
Government from time to time.
Cash on Delivery (COD)
facility: Prohibitions

 COD articles should not contain

coupons, tickets, certificates or
introductions designed for the sale of
goods on what is known as 'snowball
system'. Payment cycle for remitting
COD amount collected shall be daily,
weekly and monthly. The same shall be
remitted directly to the customer's bank
account by NEFT/RTGS. No charges shall
be levied for making NEFT/RTGS.
SPEED POST SERVICE: -
Ø Compensation
To be paid in respect of
Domestic Speed Post articles
For delay in delivery
- Speed Post charges
For loss of contents / loss of article /
damage - Double of
the Speed Post charges or Rs.1000
whichever is less.
SPEED POST SERVICE: -
Ø Prohibited articles:-

 Anything which is sent in contravention of any enactment for the

time being in force.
 Any indecent or obscene printing, painting, photograph, lithograph,
engraving, book or card, or any other indecent or obscene articles.
 Any letter, postcard, newspaper, packet or parcel having on it or on
the cover thereof, any words, marks or design of an indecent,
obscene, seditious, scurrilous threatening, or grossly offensive
nature.
 Any explosive, inflammable, dangerous, filthy, noxious or deleterious
substance.
 Any Living creatures or other thing which is either noxious or likely
to injure postal articles in course of transmission by post or any
officer.
 Tickets proposal or advertisement or any other matter relating to a
lottery except to the lottery organized or authorized by the
Government.
 Gold coins or bullion or both of a value exceeding Rs. 20,000/-.
SPEED POST SERVICE: -
Ø Packing, size and content requirement for registered and insured articles
and parcels:-

 1. Size of the registered and insured articles and parcels should be within
prescribed limits. For details relevant clauses of Post Office Guide –Part-I may be
referred.
 2. Weight of registered / insured letter should not exceed 2 Kg. Weight
of parcel not to
exceed 10 kg. If posted or addressed to the branch office and 20 Kg. for other
offices. Weight of book packet and pattern & Sample pattern should not exceed 5
Kg. and 2Kg. respectively.
 3. Registered Packet should be without a cover or in an unfastened envelope.
 4. Parcel should be packed in a strong case / wrapper or cover. For details for
different kinds of contents relevant clauses of Post Office Guide Part-I may be
referred.
 5. Insured letters and parcels should not be insured beyond the value of INR.
600/- at Branch Post Office and INR.1, 00,000/- at other Post Offices. Limit is
20,000/- in case of currency notes.
 6. Letter / parcel for insurance must be enclosed in a strong cover and securely
fastened and sealed with fine wax bearing a private mark placed for each flap or
seam of the cover / container.
 7. Amount of insurance must be written in words and figure without the eraser
or correction on the cover.
DELIVERY NORMS (TAT)
OF SPEED POST ARTICLES:-
Business Parcel:-
 Business Parcel is a premium surface service to suit the
requirements of business customers for an economical and
reliable distribution solution.

Features:
 Network
Business Parcel is available throughout the country.
 Internet-based Track and Trace system
Online track and trace service to track your consignments from
booking to delivery
 Delivery
Business Parcel consignments are delivered at your doorstep.
 Pick up
Customers are provided with a pick-up facility from their
premises.
 Insurance
No compulsory coverage of insurance is necessary for Business
Parcel consignments.
Business Parcel:-
Weight and Dimensions
 Upto 35 Kilograms

 Maximum length shall not exceed 150

centimetres in any dimensions or 300
centimetres for length and greatest
circumference measured in a direction other
than the length.

 Postage or tariff for the parcel shall be

determined with the reference to weight i.e.
gross weight or volumetric weight whichever is
more.
 Tariff structure is as below:

The above tariff will be exclusive of taxes. The taxes will have
to be paid extra as notified by the Central Government from
time to time.
Tariff structure is as
below:
Volume discount- structure
DELIVERY NORMS (TAT) OF BUSINESS PARCEL ARTICLES:-
DELIVERY NORMS (TAT)
OF BUSINESS PARCEL ARTICLES:-
 For All Categories of Mail the Delivery in Branch Offices will
take one additional Day.

* Local shall mean:

a. Articles booked and to be delivered within identified PIN
codes-for Metro Cities.
b. Articles booked and to be delivered within Municipality
limit-for cities other than Metro cities.
c. Articles booked and to be delivered within the same PIN
code delivery jurisdiction- for Small Towns (Kasbas) or
Mofussil areas having no defined town delivery area

 Ø Volumetric weight is calculated based on length, width

and height of shipment and its weight, if applicable.

 Ø Agreement forms are required to be filled up in four

copies. No charges for making agreements/ contracts.
DOCUMENTS-SIGN UP
Pleasefind below list of documents to be
submitted alongwith contract/agreement forms:

1. Photocopy of Certificate of Incorporation/

Certificate of Registration/Partnership Deed
2. Photocopy of Company PAN card, Business
Pancard
3. Photocopy of GSTIN certificate
4. Photocopy of Aadhar Card/ office ID of an
authorised person contract with India Post.
5. Photocopy of PAN card and Aadhar card copy
of Proprietor, if any
LOGISTICS POST
Logistics Post provides business customers a cost-effective and efficient solution, which
manages the entire value chain from collection to storage to transmission to distribution
across the country.

 FTL and LTL services

Customers can send their consignments either in full truck load (FTL) or Less than a
Truck Load (LTL), one parcel or multi-parcels, based on their requirements. It is flexible
and convenient. Logistics Post uses a special network for carrying and delivering
packages and consignments across the nation. It moves the shipments by road, rail and
air and ensures safe and timely delivery.

 Logistics Post Centres

Exclusive Logistics Post Centres have been established across the country to service
your transmission and distribution needs​.

 Multi-modal transport
Consignments are transmitted by road, rail or air depending upon the requirements of
the customer.

 Warehousing services
Warehousing options for storage of consignments prior to dispatch/ delivery) available
for customers.

 Reverse Logistics
Return services available under Logistics Post.
We also cater logistics post, for this we require destination locations
so as to provide you the exact logistics post rates. Please find the
below slab of base rate for logistics rate for PAN India.

Distance Slab Rate per Kg

Up to 100 kms Rs.2.00/-
101-200 kms Rs.3.00/-
201-300 kms Rs.4.00/-
Above 300 kms Rs.5.00/-

The above approved base rate does not includes following cost:- i. Service Charges
of Rs. 100 per consignment. ii. Pick up Charges & Delivery chargeslwhich will be
actual cost).
EXPRESS CARGO PARCEL
A joint Parcel Product (Express Cargo Service) is being developed
to target B2C and B2B market with focus on e-commerce and MSME
market segments at an affordable price of weight category between
35 Kgs to l00 Kgs in collaboration with lndian Railways.
This was announced during the recent budget speech by Hon,ble
Finance Minister.

The basic features of the Joint parcel product are as follows:

 weight category of Express cargo service-35 Kgs to 100Kgs.

 Department of Posts will handle parcels at the origin'& end points,

that
is. pick up from the premises of the customers, booking and delivery
from
aggregation centers at railway premises.

 Transmission between identified locations will be done by Indian

Railways
EXPRESS CARGO PARCEL
 Transmission will be in secured sealed boxes from point
to point ensuring safe and secure trains.
 Mechanized delivery of the parcels within municipal area
of destination station.
 Mandatory Third-Party insurance.

A Proof of Concept (PoC) of Express Cargo Service has

been conducted during the week starting from
28.03.2022 from Surat on identified route i.e. 5urat to
Chappra[Tapti Canga Express) for the stations Prayagraj,
Varanasi, Ballia & Chhapra. The parcelswere booked from
Surat for these four destinations and vice versa. Express
CargoService will be expanded PAN lndia gradually with
the learnings from PoC, proper lT integration between
India Post and lndian Railways booking and tracking
systems andprovision of third-Party insurance.
Parcel Tracker System
India Post has now implemented operational
changes and technological enhancements to
increase parcel business. Accordingly a
consolidated parcel tracker has been formulated
with specific timelines
 Bulk Customer-MIS Facility

 Effective management information

system for bulk customers has been
introduced to analyze article wise
delivery performance in various formats.

 MIS facility can be used as per data

received from CEPT.
Transport Policy
A comprehensive transport policy has been
finalised which gives flexibility & efficiency in
transmission of booked parcel from source to
destination

 Modes of transport have been sensitized for

smooth functioning of delivery across India.

 Modes are:
1. Roadways
2. Railways
3. Airways
Smart Parcel Delivery
 Smart parcel delivery is a smart,
electronic, automated secured locker
system for the delivery and pickup of
articles and is being operated through
mobile application.

 It has formulated to ensure last mile

delivery with efficient and cost effective.

 It’s main approach is of SMS/IVR

interaction with the customers about the
transit or status for delivery of articles.
API Integration with
Aggregators
 API (Application Programming Interface) integration
is initiated to enhance the bulk customer service
experience by providing additional features in
delivery services via API integrations. Integration is
with bulk customers/e-commerce & various
aggregators.

 The purpose to fulfill the needs to APIs are as

below:
1. Delivery details change
2. Proof of delivery
3. Expected dated of delivery
4. Changing status of shipment
5. Geo Location Data
 Recall Facility

 System generated facility to recall an

article at any stage before it’s out for
delivery.
 Interface has initiated in program with
connection to APIs so as to avail the
service.
 It’s the add on service provided when it’s
being decided by the bulk customer or
ecommerce to recall the article in transit.
Centralised Parcel Process Unit
 Centralised processing units are located in a
city to overcome complications in operational
activities.
 It’s a centre where parcel of e-commerce
customers brought by pick up at source and
dispatch according to destination address.
 Sufficient space and manpower strength at
such units for smooth functioning and business
on large scale.
 Supervision on various level at such units
emphasized to reduce unforeseen errors.
 KPIs for monitoring and compliance is
established.
Parcel Hub(PH) Locations
 Several parcel hubs are presently located at
railyway stations and nearby cities remote to
airports.
 These parcel hubs are station/port to transmit
of booked parcels to destination address
through convenient modes of transport.
 Parcel hubs are interlinked with central
processing units-complete booking of articles
and records take place and further dispatch
through Parcel hubs to destination
customers..
 Supervisory levels are established for quick
flow for delivery.
Compatibility of Customer
Identifier(barcode) with DOP
system
Bulk customers can provide unique
identifier while booking of articles in
CSI system and accordingly, this
unique identifier will be mapped to the
article ID(Article Barcode).
Customer unique identifier could be
starting from letters AWB no., Order ID,
can also be used for tracking purpose
in alternate to DOP article ID.
The purpose is to easily procure
barcode by self in large amount and
Provision of OTP based Delivery
OTP based delivery has been proposed
to cater the needs of bulk customer/e-
commerce for satisfactory response on
final delivery of articles to end
customers.
Once a parcel is received at delivery
post office or nodal delivery centre and
invoiced to postman an OTP generated
against tracking article ID and send to
recipient’s mobile number.
On delivery or handover parcel to
recipient by postman, OTP generated is
Seamless Delivery Data
Flow
 To ensure seamless delivery data flow
between DPMS and Postmen Mobile
Applications PMA data have been integrated
and a unified view has been provided on PMA
Dashboard(Postmen mobile application).
 PMA device utilization in all the delivery post
office/nodal delivery centre by delivery staff
have said to be ensured.
 In case of unsuccessful delivery, the time,
location and reasons for non delivery are
being captured through PMA have said to be
ensured.
Review of COD
commission
 Rationalization
of COD commission and
approval for revised rates for bulk
customers/e-commerce customers are as
under:

 COD value to be recovered from Addressee:

Upto Rs 6500/- :1.6% of the COD value

recovered

Above Rs 6500/-: Rs 100/- + 1% of amount

exceeding Rs.6500/-
EDD ( Expected Date of
Delivery)
Primary requirement

Required data for calculation of EDD

has been updated by Circles and EDD
is available between any of two
Offices/Pincodes.

EDD will be made available for

customers.
 24*7
Accessed by following path
Home page Help and Support
Facility for Bulk Customers

• Enable the customers to upload their

complaints in bulk and monitor the
status on CRM.