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Allen

Allen One Grocery, Pharmacy & Payment Center is a family-owned business offering a variety of essential services in one location. The document outlines job descriptions and specifications for various positions, including cashier, store staff, and pharmacy staff, emphasizing customer service and operational efficiency. It also details the recruitment, selection, onboarding process, and performance evaluation for regularization.

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tomycruz346
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6 views16 pages

Allen

Allen One Grocery, Pharmacy & Payment Center is a family-owned business offering a variety of essential services in one location. The document outlines job descriptions and specifications for various positions, including cashier, store staff, and pharmacy staff, emphasizing customer service and operational efficiency. It also details the recruitment, selection, onboarding process, and performance evaluation for regularization.

Uploaded by

tomycruz346
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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All-en One

G R O C E RY + P H A R M A C Y + PAY M E N T C E N T E R

BY GR OUP 5
Ta b l e o f c o n t e n t
C O M PA N Y B A C K G R O U N D /
I. I N F O R M AT I O N ( W I T H O R G . C H A R T )

J O B A N A LY S I S ( W I T H J O B D E S C R I P T I O N A N D
II. S P E C I F I C AT I O N )

III. JOB POSTING

RECRUITMENT AND SELECTION


IV. P R O C E SS

K E Y P E R F O R M A N C E I N D I C AT O R
V.
ONBOARDING PROGRAM
V.
P E R F O R M A N C E E VA L U AT I O N F O R
V. R E G U L A R I Z AT I O N
I. Company Background
A L L E N O N E G R O C E RY, P H A R M A C Y & PAY M E N T C E N T E R

Allen One Convenience Store is a family-owned business


dedicated to simplifying community life by offering a wide
range of essential services and retail products in one
convenient location. As a franchise of PitakaMo IT Solutions
and Marketing Corp., it provides groceries, pharmaceuticals,
money transfers, bills payment, e-loads, car insurance, travel
services, and ATM transactions. With a focus on customer
satisfaction, the store ensures a welcoming environment,
reliable services, and competitive pricing, saving customers
time and effort while addressing multiple needs.
Organizational

Chart
JOB DESCRIPTION
POSITION: CASHIER II. Job Analysis
Main Responsibilities:
• Process customer payments accurately, including cash, card, and digital transactions
for groceries, pharmacy products, and services like bills payment and e-loads.
• Operate the cash register, ensuring accuracy in ringing up purchases and providing
correct change.
• Handle remittance services such as cash-in and padala transactions, ensuring
compliance with company protocols.
• Assist customers with ATM-related services, including cash withdrawals and inquiries.
• Reconcile daily cash transactions, prepare end-of-day financial reports, and identify
and resolve discrepancies.
• Provide exceptional customer service by addressing inquiries and resolving complaints
in a professional manner.
• Promote the store’s additional services, such as travel bookings and insurance
products, to customers.
• Ensure proper handling and security of cash, cards, and receipts during the shift.
• Maintain a clean and organized cashier counter to enhance customer experience.
J O B S P E C I F I C AT I O N
POSITION: CASHIER

Qualifications:

• High school diploma or equivalent.


• Experience in cashiering or retail (preferred but not required).
• Basic math and computer skills
• Knowledge of cash handling
• Attention to detail and strong numeracy skills
• Friendly and polite with customers
• Honest and trustworthy
• Excellent communication and time management skills
• Ability to handle stress and multitask
JOB DESCRIPTION
P O S I T I O N : S T O R E S TA F F / S A L E S A SS O C I AT E

Main Responsibilities:
• Welcome customers and assist them in locating products within the store.
• Provide detailed product information and recommendations based on customer
needs.
• Monitor shelves and displays, restocking items as necessary to ensure the availability
of products.
• Conduct regular inventory checks and inform the manager of any shortages or
discrepancies.
• Assist in organizing and maintaining the cleanliness of the store, including shelving,
floors, and common areas.
• Support cashiers by packing items or assisting during busy periods.
• Guide customers through the store’s services, including e-loads, travel bookings, and
insurance options.
• Assist in preparing marketing materials such as shelf tags, banners, and promotional
displays.
• Handle minor customer complaints or escalate them to the manager when necessary.
J O B S P E C I F I C AT I O N
P O S I T I O N : S T O R E S TA F F / S A L E S A SS O C I AT E

Qualifications:

• ·High school diploma or equivalent


• ·Experience in retail or customer service (preferred but not required)
• ·Good communication skills
• ·Friendly and approachable
• ·Physically fit to move and carry products
• ·Proactive with a positive attitude
JOB DESCRIPTION
P O S I T I O N : P H A R M A C Y S TA F F

Main Responsibilities:
• Help customers choose over-the-counter medicines
• Arrange, stock, and label pharmacy items to ensure they are easy to
find and organized properly
• Monitor inventory levels and notify management about low stocks or
near-expiry items
• Ensure medicines are stored correctly and handled safely according to
health guidelines
• Keep the pharmacy area clean and organized to meet hygiene
standards.
• Provide information about the availability, pricing, and basic use of
pharmacy items.
• Record pharmacy transactions accurately
J O B S P E C I F I C AT I O N
P O S I T I O N : P H A R M A C Y S TA F F

Qualifications:

• High school diploma or equivalent; additional certification in healthcare


or pharmacy assistance is a plus
• Familiarity with pharmaceutical products and retail procedures
• Basic knowledge of medicines (training will be provided)
• Organized and detail-oriented
• Friendly and patient in dealing with customers
• Trustworthy and careful in handling prescriptions
• Strong attention to detail and adherence to health standards
• Ability to work under pressure and maintain accurac
III. Job Posting
III. Job Posting
IV. Recruitment and
Selection Process
V. Onboarding Program

Introduction Practical Experience

D AY 1 D AY 2 D AY 3 D AY 4

Pre-Onboarding Hands-On Training Evaluation &


Independence
VI. Performance Evaluation for Regularization
Thank You
BY GR OUP 5

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