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Chap 10. Understanding Work Teams

This document discusses the importance of work teams in organizations, highlighting their ability to utilize employee talents and respond flexibly to change. It differentiates between work groups and work teams, outlines various types of teams such as problem-solving, self-managed, cross-functional, and virtual teams, and emphasizes the factors that contribute to effective team creation. Additionally, it presents criteria for determining when teams are appropriate and the significance of proper member selection and training.

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tahmina.jahan
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2 views17 pages

Chap 10. Understanding Work Teams

This document discusses the importance of work teams in organizations, highlighting their ability to utilize employee talents and respond flexibly to change. It differentiates between work groups and work teams, outlines various types of teams such as problem-solving, self-managed, cross-functional, and virtual teams, and emphasizes the factors that contribute to effective team creation. Additionally, it presents criteria for determining when teams are appropriate and the significance of proper member selection and training.

Uploaded by

tahmina.jahan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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UNDERSTANDING WORK TEAMS

CHAPTER 10

Instructor: Tahmina Jahan Imran


Course Title: Organizational Behavior

Course Code: MGT 233


TEAMS

 Better utilize employee talents


 Are more flexible and responsive to change
 Democratize and motivate
DIFFERENCES BETWEEN GROUPS AND
TEAMS

 Work Group

A group who interacts primarily to share information and to


make decisions to help one another perform within each
member’s area of responsibility

 Work Team

Generates positive synergy through coordinated effort;


individual efforts result in a level of performance that is greater
than the sum of those individual inputs
COMPARING WORK GROUPS AND WORK
TEAMS
TYPES OF TEAMS

• problem-solving,
• self-managed,
• cross-functional and
• virtual
PROBLEM-SOLVING TEAMS

 Members often from the same


department
 Share ideas or suggest
improvements
 Rarely given authority to
unilaterally implement any of their
suggested actions
SELF-MANAGED WORK TEAMS

10-15 employees in highly-related jobs


Team takes on supervisory responsibilities:
 Work planning and scheduling
 Assigning tasks
 Operating decisions/actions
 Working with customers

May select and evaluate members


Effectiveness is situationally dependent
CROSS-FUNCTIONAL TEAMS

Members from same level, but


diverse areas within and between
organizations
Exchange information
Develop new ideas and solve
problems
Coordinate complex projects
Development may be time-consuming
due to complexity and diversity
VIRTUAL TEAMS

Computer technology ties dispersed team together

Special challenges:
 Less social rapport
 More task-oriented
 Members less satisfied
CREATING EFFECTIVE TEAMS

Context

Composition

Process
TEAM CONTEXT

Presence of adequate resources


Effective leadership and structure
Climate of trust in the team
Performance evaluation and reward system that
reflects team contributions
TEAM COMPOSITION

Abilities of members Allocation of Roles


 Technical expertise Diversity
Cultural differences
 Problem-solving Size of teams
 Interpersonal Member preferences

Personality
 Conscientious and open-minded
TEAM PROCESSES

Common plan and purpose


Specific goals
Team efficacy
Team identity
Team cohesion
Common mental models
Low levels of conflict
Minimized social loafing
TURNING INDIVIDUALS INTO TEAM
PLAYERS
Selection

Need employees who have the interpersonal as well as


technical skills
Training

Workshops on problem-solving, communications, negotiation,


conflict-management and coaching skills
Rewards –
Encourage cooperative efforts rather than individual ones
TEAMS AREN’T ALWAYS THE ANSWER:
THREE TESTS
Complexity of Work:
 Can the work be done better by more than one person?

Common Purpose:
 Does the work create a common purpose or set of goals for the people in
the group that is more than the aggregate of individual goals?

Interdependence:
 Are the members of the group interdependent?
GOOD TO REMEMBER

 Proper selection of members increases likelihood of


effective teams

 Team should be constructed based on ability, skill, and


applicable member traits given the situation

 Non-personal conflicts can lead to better team


decisions
Questions?

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