Management Process Ppt Finals
Management Process Ppt Finals
PM 7 X 0.37 = 3 PM 4 X0.37 = 1
• Right task
• Right circumstances
• Right person
• Right direction/communication
• Right level of supervision
1. Frequently recur in the daily care of a client or
group of clients
2.Are performed according to an
established (standardized) sequence of
steps
3.Involve little or no modification from one client-
care situation to another
4.May be performed with a predictable outcome
5. Do not inherently involve ongoing assessment,
interpretation, or decision making which
cannot be logically separated from the
procedure(s) itself
6.Do not endanger the health or well-being of
clients
7.Are allowed by agency policy/procedures
• Conflict is generally defined as
the internal or external discord
that results from differences in
ideas, values, or feelings
between two or more people.
• Conflict is neither good nor bad,
and it can produce growth or
destruction, depending on how it is
managed.
• Intergroup conflict occurs between two or more
groups of people, departments, and organizations.
• Intrapersonal conflict occurs within the person. It
involves an internal struggle to clarify contradictory
values or wants.
• Interpersonal conflict happens between two or more
people with differing values, goals, and beliefs and
may be closely linked with bullying, incivility, and
mobbing.
• Bullying is repeated, offensive, abusive, intimidating,
or insulting behaviors; abuse of power; or unfair
sanctions that make recipients feel humiliated,
vulnerable, or threatened, thus creating stress and
undermining their self-confidence (Townsend, 2012).
• Incivility is behavior that lacks authentic respect for
others that requires time, presence, willingness to
engage in genuine discourse and intention to seek
common ground (Clark, 2010).
• Mobbing occurs when employees “gang up” on
an individual.
• When bullying, incivility, and mobbing occur in
the workplace, this is known as workplace
violence.
Compromising each party gives up something it wants
Competing one party pursues what it wants at
the expense of the others
Cooperating one party sacrifices his or her beliefs
and allows the other party to win
Smoothing one party in a conflict attempts to pacify
the other party or to focus on
agreements rather than differences
Avoiding parties involved are aware of a conflict
but choose not to acknowledge it or
attempt to resolve it