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7. Conflict ManagementLecture Review

The document discusses conflict management, emphasizing that conflict is a normal and inevitable phenomenon rather than an abnormality. It outlines different types of conflict, causes, and various management styles, including accommodating, avoiding, compromising, competing, and collaborating. Effective conflict management involves establishing dialogue, identifying solutions, and finding common goals to minimize negative outcomes.

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Umer Farooq
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Download as PPTX, PDF, TXT or read online on Scribd
3 views

7. Conflict ManagementLecture Review

The document discusses conflict management, emphasizing that conflict is a normal and inevitable phenomenon rather than an abnormality. It outlines different types of conflict, causes, and various management styles, including accommodating, avoiding, compromising, competing, and collaborating. Effective conflict management involves establishing dialogue, identifying solutions, and finding common goals to minimize negative outcomes.

Uploaded by

Umer Farooq
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Conflict management

Conflict Management

Presented By:
Kamran Khan
148 MMC
Some Assumptions

• Conflict is abnormal
• All conflicts are harmful and must be avoided
• Anger is the main emotion in conflict
• Conflict is the result of personal pathology
Facts about Conflict
• Conflict is normal
• People have choices in how they respond to
conflicts
• People can solve their own conflict
• We all contribute to our conflicts consciously
or unconsciously
• Reconciliation is possible in a wide range of
situation
What is Conflict?
• It is the perception of differences of interests
among people
• Natural and inevitable phenomenon
Organizational Conflict
• Occurs when members engage in activities
that are incompatible with those of colleagues
within their network
Types of Conflict
Task Conflict Relationship Conflict
• When group members • It is a perception of
perceive disagreement interpersonal clash or
about the contents of incompatibility which is
decision. expressed in the form of
annoyance and tension
among group members
Conflict Can Be:
• CONSTRUCTIVE • DESTRUCTIVE
(functional) (dysfunctional)
Disparate personalities
Disparate value systems
Unclear working duties

Improper communication
Causes of conflict
Interdependent working
duties
Unrealistic deadlines
Collective decision making

Unrealistic expectations
Conflict Management
The process by which disputes are resolved,
where negative results are minimized and
positive results are prioritized.
Conflict Management Styles
Accommodating

This style is about simply putting the other parties needs


before one’s own.
You allow them to win and get their way
Avoiding
This style aims to reduce conflict by ignoring it ,
removing the conflicted parties or
Evading it in some manner
Compromising
This style seeks to find the middle ground by asking
both parties to find the solution
that is partially satisfactory to both of them.
Competing
This style rejects compromise and involves not
giving into others view points or wants.
This style is assertive and uncooperative.
Collaborating

This style produces the best long term results,


at the same time it is often the most
difficult and time consuming.
How to manage conflict?
• Be calm and try to establish a dialogue
• Don’t take any sides
• Identify how the problem can be solved
• Try to find a common goal and agree on the
solution
• Find how to avoid such conflicts in the future
SUMMARY
References
URLs
https://www.istockphoto.com/illustrations/broken-bridge
https://blog.hubspot.com/service/conflict-management-styles
https://www.indeed.com/career-advice/career-development/conflict-management
https://www.slideshare.net/ShipraSharma5/ppt-conflict-management
https://www.valamis.com/hub/conflict-management-styles
https://www.waldenu.edu/news-and-events/walden-news/2017/0530-whats-your-conflict-
management-style
https://www.toucancomputing.co.uk/wordpress/wp-content/uploads/
thank_you_1920px.jpg

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