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Program Manager / Sr. Project Manager

Background Relevant Experience

Jessica has track record of delivering large-scale Project Manager / Program Manager, Large Manufacturing Company
complex IT and business projects for improved • Successful program management for the HR Service Now and Workday changes
for global HCM outsourcing to shared services vendor across the HR spectrum,
operations and profits with significant benefits from global HCM operations and multiple support roles, Workday business
realization, brings a strategic business acumen backed process modifications, and redesign of HR Service Now operations, including
by deep technology expertise, business operations integration of an additional chatbot and live agent chat.
know-how, and strong leadership skills to drive Project manager for initial and ongoing implementation of a global chatbot,
interfacing with Workday and two Service Now portals, addressing questions on
competitive advantage and deliver successful outcomes policies, HCM performance and transactions supporting manager and employee
Delivered successful program self-service. Management of vendor via setting up a quasi-Kanban board in Teams
management/project management for the HR with daily stand-ups and working with project leads on key milestones,
Service Now and Workday changes for global HCM deliverables, risks and issues.
Program Manager – ERP Migration - Goodman Networks
outsourcing to shared services vendor across the HR  Mentored and led internal Goodman resources and Goodman’s vendors in
spectrum, from global HCM operations and multiple Agile approach for the new ERP customization, with focus on finances, HR -
Skill Summary HCM, Tax (sales tax and use tax), inventory and supply chain management –
support roles, Workday business process modifications,
Specializations:
and redesign of HR Service for both projects and inventory.
• Business & Technology  Collaborated closely with business executives and stakeholders to prioritize
needs and develop user stories for areas of customization requiring same.
Program/Project • Workday and HR Service Provided status weekly to CIO and executive leadership.
Management Now  Setup and documented environment management best practices and
• Agile Kanban • Leadership and Delivery integration points. Mentored IT support staff on Azure DevOps, BI/DW
• Stakeholder • Process Orientation configurations and debugging, and tax (sales and use tax) configurations in
Dynamics and in the third-party system.
Communication and • SDLC Methodologies Sr. Project Manager, Michaele’s Store
Engagement Education & Certifications • Worked closely with 3 development teams, multiple vendors, to ascertain iPad
Education: requirements for the apps in terms of mobile device management solution.
• B.S. Information Technology, Trinity College • Worked with CISO and his team on security requirements to support AirWatch,
University then worked with network engineering team to execute. Developed SOW for
Professional Education Cisco ISE solution when it was determined in architectural proof-of-concept that
• One Minute Manager existing network devices couldn’t support CISO requirements.
• Principles of Management & Supervision; Project Project Manager / Program Manager – Large Retailer
Management I, II – NationsBank • Program manager for multiple workstreams for new custom point-of-sale
• Internal Consulting; FADE Problem Solving - system, collaborating with application development, business, infrastructure, IT
NationsBank operations leads and PMs.
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• Project manager for highly-technical new credit card switch program for new