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Service culture refers to the shared values, beliefs, and practices within an organization that prioritize customer service and satisfaction. To build a strong customer service culture, organizations can implement regular training programs for employees to enhance their service skills and establish recognition systems that reward exceptional customer service. The importance of service culture lies in its ability to foster customer loyalty, improve employee engagement, and ultimately drive business success.

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Danissa Jover
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4 views

Presentation1

Service culture refers to the shared values, beliefs, and practices within an organization that prioritize customer service and satisfaction. To build a strong customer service culture, organizations can implement regular training programs for employees to enhance their service skills and establish recognition systems that reward exceptional customer service. The importance of service culture lies in its ability to foster customer loyalty, improve employee engagement, and ultimately drive business success.

Uploaded by

Danissa Jover
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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1.

In your own understanding, define


Service Culture.

2. Give 2 examples on how to build a


strong customer service culture and
explain

3. What is the importance of Service


Culture in your own understanding.

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