TYPES OF

HOUSEKEEPING
FORM
AND FRONT
OFFICE FORM
 Objecti
ve
1. Describe and
explain the use of
different types of
housekeeping
and front office
forms.
Types of Housekeeping and Front
Office Forms
• Forms and reports play an important role in managing the
housekeeping activities.
• It serves as evidence in a specific incident, situation and
happening.
• Reports are very useful method for keeping tract of
important information.
• The information contained in reports can be used to make
very important decisions that affect the establishment.
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 HOUSEKEEPING
FORMS

• Housekeeping daily assignment

checklist
• Maintenance request form
• Housekeeping work order form
• Guest room cleaning checklist
• Stock requisition form
• Lost property report
 1. HOUSEKEEPING ATTENDANTS
DAILY ASSIGNMENT SHEET
• Housekeeping Attendants daily assignment sheet is a form used by
housekeepers or room attendants to record the task done during their shift.
• This form will also help them plan their work for the day. After each room is
serviced, the room attendant must list down the time they have entered the
room for the room service and log in their time out after completion.
• They must also note down the room status before service and after service,
the number of extra bed or cot placed, and also the number of linen replaced
in the room.
• The housekeeper will receive this form after their briefing in the morning
before they can start their daily task.
HOUSEKEE
PING
ATTENDAN
TS DAILY
ASSIGNME
NT SHEET
 2.
Maintenan
ce
Request
Form
 Date:

2. Maintenance
Request Form
Room Time complaint lodge Nature of Lodge Received Time of Signature
number complaint by by Completion

• This is used whenever there

are problems reported by
the guest to the
housekeeping department.
Common problems for
maintenance are faulty
equipment, electrical issues,
broken furniture, TV not
working properly, etc.

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3. Work order
form

This form is used

when there are
requests for work
to be done.

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 Housekeeping work order
form

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PRESENTATION TITLE

4. Guest
Room
Cleaning
Checklist

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The guest room cleaning checklist is used by the
housekeeping supervisor to check, on a daily basis,
how the cleaning service for every guest room was
done.

This is done to be able to attain guest satisfaction.

The use of this form is to establish a set of
procedure that would ensure there will be no
defects and any missing amenities for the guest.
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 4.1
Bathroom
Checklist

PRESENTATION TITLE 02/27/2025 13

 •Lost and found slip is an important
5. Lost document to keep track of records for
and lost and found items.

Found
Slip

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PRESENTATION TITLE

6.
Housekee
ping
Status
Report

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PRESENTATION TITLE

Housekeepi
ng Status
Report
Housekeeping status
report is prepared by
housekeeping
department and handed
down to the front desk
to give them an update
as to the status of each
hotel room.
The front desk then
assigns rooms to
arriving guest based on
the occupancy report. 02/27/2025 16
7. Guest Folio Form
• A hotel folio is a detailed statement that records all
financial transactions between the hotel and the guest
during their stay. It includes charges for room rates,
meals, beverages, spa services, telephone calls, and
any other services the guest uses.
INDIVIDUAL
RECITATION
 Forms and reports
•It serves as evidence in a specific
incident, situation and happening.
Guest room cleaning checklist
•used by the housekeeping supervisor to
check, on a daily basis, how the cleaning
service for every guest room was done.
 Work order form
•This form is used when there are
requests for work to be done.
 HOUSEKEEPING ATTENDANTS
DAILY ASSIGNMENT SHEET
• A form to record the task done during their
shift. It also help the housekeeping plan
their work for the day.
Maintenance Request Form
• is used whenever there are problems
reported by the guest to the housekeeping
department.
Lost and found Report
•A document to keep track of
records for lost and found items.
Housekeeping Status Report
• prepared by housekeeping department and
handed down to the front desk to give them
an update as to the status of each hotel
room.
 Choices
Housekeeping Forms
Housekeeping Attendants Daily Assignment Sheet
Housekeeping Status Report
Work order form
Guest Room Cleaning Checklist
Lost and Found Slip
Maintenance Request Form slip
PRESENTATION TITLE

1. It serves as evidence in a specific incident, situation and

QUI
happening.
2. It is a form used by housekeepers or room attendants to
record the task done during their shift.

Z
3. It is used when there are requests for work to be done.
4. This form is prepared by housekeeping department and
handed down to the front desk to give them an update
as to the status of each hotel room.
5. This is used whenever there are problems reported by
the guest to the housekeeping department
6. It is an important document to keep track of records for
lost and found items.
7. This is used by the housekeeping supervisor to check, on
a daily basis, how the cleaning service for every guest
room was done.
8-10 What are Common problems for maintenance 02/27/2025 27
Answer
1. HOUSEKEEPING FORMS
2. HOUSEKEEPING ATTENDANTS DAILY ASSIGNMENT SHEET
3. WORK ORDER FORM
4. HOUSEKEEPING STATUS REPORT FORM
5. MAINTENANCE REQUEST FORM SLIP
6. LOST AND FOUND SLIP
7. GUEST ROOM CLEANING CHECKLIST
8. FAULTY EQUIPMENT
9. ELECTRICAL ISSUES
10.BROKEN FURNITURE
 2. Practice proper
handling of
Objectiv client’s queries
e through
telephone, fax
machine, e-mail,
etc.
 Handling of Client’s Queries

How an employee handles and responds to customer inquiries is crucial to be

successful in giving quality customer service.
• If it is done right, clients or customers will surely keep coming back.
• If done wrong, they will go elsewhere -Dan Huckle
• When people inquire they expect you to be knowledgeable about your
product or service at the same time they also expect you to be
approachable.
Handling of Client’s Queries

If the inquiry is a
They will appreciate it complaint, keep calm,
more if they fill you have because if you handled it
given them a personal properly that customer can
service. become your number one
customer.
 • Telephone plays a very
important role in the hotel
Useful industry.
tips in • This is used to answer
guest’s booking inquiries
answerin • Guest requests
g a Call • And other various purposes
and services.
• Answer the phone within 3 rings
• Say the name of the hotel, your name, and the
customary greetings.
• Have in hand a pen and paper for documentation
• Listen carefully to the details being said by the
caller
• Make them feel that they have your full
attention.
• Explain the reason if you want to put them on
hold. Wait for their response.
• For call back, do it in the soonest possible time.
Do not forget to say the approximate time you
can do the callback.
• Repeat the details
• End the conversation politely.
Objectiv 3. Identify common
problems related to
e Housekeeping Services
Ways to handle
common
problems related
to Housekeeping

• It is a must that all staff know how to handle and solve

gracefully problems that may arise within their area of
responsibility.
• If a staff can no longer handle the problem, they can
immediately call the help of an immediate supervisor or
manager.
 ACTIVITY
Answer in 1 whole sheet of paper
• Give 5 tips in answering a Call as a
housekeeping staff.
• How to respond if there is an inquiry that is
a complaint?
• What are the ways to handle common
problems in Housekeeping?