IndusInd Bank Reloadable

Cards
Demo
 M O B I L E J O U R N E Y- I n d u s I n d B a n k R e l o a d a b l e C a r d s

Limit
Download & Book KYC Transaction Management
Login Zaggle Appointment Statement- - ATM
App Request & - POS
Basis Download - ECOM
Welcome pdf - Contactless
Email Complete POS-PIN
MPIN & - Lock/Unlock
Min-KYC Digital Card Creation
- Block Card
and Card on Mobile - Wallet
Activation App lock/Unlock
User Onboarding Notification

 User will receive email and SMS

notification of Card issuance.

 User can login to Zaggle app or

Zaggle.in and complete the Min-KYC and
Card Activation
How to download Zaggle Application

Download the Zaggle app from Google Play or

Appstore
 Type Zaggle on the search you can find the Zaggle
Finance & Business application. - Click on Install
 If you are using android phone - open the Play Store
app. Type Zaggle on the search, you can find the Zaggle
Finance & Business application. - Click on Download.
 If you are using Apple phone - Open App Store. On
your phone ·
Login using registered user details

 Click on the set/forget password link on the login

page
 Enter your company email address & tap “Send
OTP”(An OTP gets triggered to your corporate email
address)
 Enter the OTP, set your password and click on SAVE
 Sign In or Sign up using registered Mobile No.

 Log in with your registered mobile number shared to Corporate for Zinger Card Onboarding and click on
'Send OTP'. The OTP will be sent to the registered mobile number. Once OTP verification is completed, the
user will land on the home page.
 Proceed to the 'Zaggle Cards' section, where the user will receive a popup to complete the Min KYC and Card
 Complete the Min KYC & Card Activation

 Once the user clicks on "Min KYC & Card Activation", they must complete the required details as part of the Min KYC journey.
The user must fill in the following details: First Name, Last Name, Select Address Proof Document Type, Address Proof
Document Number (OVD), Gender, and Date of Birth (DOB).
 Do not enter any special characters including space in the address proof document no.
 The user should also select the checkbox for consent and click on “Send OTP". The OTP will be sent to the registered mobile
 OTP verification for Card Activation

 Enter the OTP and click on "CONFIRM“

 Once OTP Validated and successful onboarded on Bank’s system ,then the card will be added to the account
and displayed in the Zaggle Cards section.
IndusInd BANK Multi-wallet Card Section

 Under Zaggle cards, User will be able to see

IndusInd Bank Multi-wallet card along with the
card balance.
 KYC Appointment Booking Popup & Skip Button

 Users who have completed the Minimum KYC will receive a popup prompting them to book the appointment as shown above
screen.
 If the user selects the "proceed" button, they will be prompted to continue with the booking process. However, if the user clicks
on the "skip" button, the popup won't appear again. To book the appointment, they should go to the Full KYC Biometric Status
section as shown above.
 Appointment Request

 Once the user clicks on the "Proceed" button, they have to fill out the form to book the appointment.
 This form includes fields for First Name, Last Name, Registered Mobile Number, Alternative Mobile Number (optional),
Address, Nearest Landmark, District, State, Pin code, Availability Date Slot-1,2,3, and Availability Time Slot-1,2,3.
 Appointment Request_Slot booking

 After filling in all the required details, the user has to submit the form by clicking on the "Submit" button. If the user
selects more than one same slots, it won’t allow. Slot dates should be unique, as shown on the screen above.
 Once all the details are submitted, the appointment request will be placed, and an appointment ID will be created.
 Update Appointment Details

 Users can update the appointment details such as Name, Availability slots, etc., by clicking on Full KYC Biometric Status.
 User is allowed to update the appointment when appointment status is pending . After modifying or verifying all details,
click on the "Update" button.
 If the appointment status is mapped then he cannot update or Cancel the appointment.
 Cancel Appointment

 After booking the appointment, if a user is unavailable or for any other reasons, they can cancel the appointment by
navigating to the Full KYC Biometric Status section.
 Only when the appointment status is pending, the user is allowed to cancel the appointment.
 Appointment Validation_ Vendor Mapped Case

 Users cannot book the appointment once the Vendor is Assigned/Mapped.

 Users are not allowed to book the KYC appointment if they already have an existing appointment.
 Additionally, users are not allowed to select the same date slots for booking.
 MPIN Creation

Select the IndusInd Zinger Multiwallet to access the card details and card management.Card details has
secured by MPIN.
 Once you clink on “Show card details toggle”, a page to create MPIN will appear
 Enter MPIN, answer to the security questions and click on “submit" button to create MPIN.
 After successful creation of MPIN, User will get the popup for secure access to allow. Zaggle App would like to
 Card Detail Section

 Card Details section is secured by MPIN, Enter MPIN which you created, once giving
MPIN you can see the card details section. The transactions and wallet balance will be
visible.
 Request Statement Over E-Mail

 Follow the above steps to get your transaction statement on your registered e-mail ID.
 Select the number of months click on “Send over email”, a password protected PDF will be sent to your
registered e-mail ID along with the details to access the file.
 Download Statement In Mobile Device

 If you want to download statement in mobile device itself, then click on “Download” button, a password
protected PDF file will get downloaded in your device.
 Please follow the instruction shared in the pop message to access the PDF file.
Card Settings

 When you click on the settings icon, the setting

available for the card will be visible.
 Set IPIN

 Select Set IPIN under settings section, Enter New Pin & Confirm New Pin as per mentioned guidelines on above
screen and click on “Set IPIN” button then OTP sent to registered mobile no, enter OTP and click on “Confirm”
to update the IPIN successfully. For Online/ ECOM transaction IPIN is required.
 Set POS PIN

 User can change or set POS PIN through settings. POS PIN is required for Offline/POS Transaction
transaction .
 Lock Card

 User can lock the card temporarily through settings. Enter the reason for locking the card and click on “LOCK
CARD” option then OTP sent to registered mobile no. and enter OTP click on “Confirm” button to lock the card
temporarily.
 Unlock Card

 User can unlock the card through settings. Enter the reason for locking the card and click on “UNLOCK CARD”
option then OTP sent to registered mobile no. and enter OTP click on “Confirm” button to unlock the card
successfully.
 Block Card

 User can block the card permanently through settings. Enter the reason for blocking the card and click on
“BLOCK CARD” option then OTP sent to registered mobile no. and enter OTP click on “Confirm” button, card will
block permanently, if user want to unblock the card, please contact [email protected].
 Manage Card Usage

 User can change per-transaction limits in the Manage card usage section under settings. There are a total
of four types of transactions for which the user can change the limit.
 Channel wise limits

 User can drag the cursor and change the limit per transaction within a given range. The toggle button can
be used to enable or disable the transaction. Click on the UPDATE button, and the settings will get updated.
 Wallet Lock/Unlock

 Most exiting feature wallet lock/unlock, user can lock/unlock the desire wallets just click on the toggle. Once
user lock the wallet, transactions will not go through the locked wallet. To enable the transactions user can
unlock the wallet.
For Any queries on your card, you contact Customer Service team by providing below details.

Card Type: IndusInd Multiwallet Card

URN No:

Corporate Name:

Registered Mobile No:

Registered Email address:

Issue Description:
www.zaggle.in
Customer Service Email : [email protected] ||
Customer care no : 18605001231 (10AM to 7PM,
Monday to Friday)
REGISTERED OFFICE:

ZAGGLE PREPAID OCEAN SERVICES LTD

CSR ESTATE, PLOT NO.8, SECTOR - 1

HUDA TECHNO ENCLAVE, HITEC CITY,
HYDERABAD, TELANGANA - 500081

© 2023 ZAGGLE. ALL RIGHTS RESERVED