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Exercise6

The document discusses the management structure at Harry's Therapy Clinic, focusing on Audi, the associate director, and her two managers, Jona and Rona. It highlights challenges such as high staff turnover, overworked employees, and a lack of communication regarding budgets, which affects staff morale and management effectiveness. The document also poses guide questions aimed at improving management and leadership skills within the organization.

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4 views

Exercise6

The document discusses the management structure at Harry's Therapy Clinic, focusing on Audi, the associate director, and her two managers, Jona and Rona. It highlights challenges such as high staff turnover, overworked employees, and a lack of communication regarding budgets, which affects staff morale and management effectiveness. The document also poses guide questions aimed at improving management and leadership skills within the organization.

Uploaded by

c21-0407-691
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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ORGANIZATION AND

MANAGEMENT

Nature and Concept of


Management
ORGANIZATION AND MANAGEMENT
Nature and Concept of
Management
CASE STUDY
Real-time reactions
The students read the case study in management
case, they will going to answer the guide questions. The
mini lecture presentation, have them share their
reaction. This helps students spot trends and consider
new points of view..

Audi is the associate director of Harry’s Theraphy Clinic that


provides assistance to children and families. She is the head of a
department that focuses on evaluating the skill-building programs
the clinic provides to children. She reports directly to the clinic.l As
a whole, the clinic has been cautious in hiring this year because of
increased competition. However, they have also suffered high
therapist staff turnover. Two directors, three key research staff, and
https://www.youtube.com/watch?v=SYgL-K4I-_s

ORGANIZATION AND MANAGEMENT


PLANNING

Audi has a demanding schedule that requires


frequent travel; however, she supervises two
managers who in turn are responsible for five
therapist staff members each. Both managers
have been appointed within the last six months.

Manager 1: Jona has a specific background in research. She


manages staff who provide research support to another
department that delivers behavioral health services to children.
Jona supports her staff and is very organized; however, she often
takes a very black and white view of issues. Upper level leadership
values Kelly’s latest research on the therapeutic division’s services.
Kelly is very motivated and driven and expects the same from her
staff.
https://www.youtube.com/watch?v=SYgL-K4I-_s

ORGANIZATION AND MANAGEMENT


PLANNING

Manager 2: Rona has a strong background in behavioral


research and evaluation. She manages staff that work on
different projects within the clinic. She is known as a problem
solver and is extremely supportive of her staff. She is very
organized and has a wealth of experience in evaluation of
family services. Linda is very capable and can sometimes take
on too much.

The managers are sensing that staff are becoming overworked


as everyone takes on increased responsibilities due to high
staff turnover. Staff have also mentioned that Audi’s "glass half-
empty" conversation style leaves them feeling dejected. In
addition, Audi has not shared budgets with her managers, so
they are having difficulty appropriately allocating work to staff.
Audi said she has not received sufficient information from the
finance department to complete the budgets. The finance
https://www.youtube.com/watch?v=SYgL-K4I-_s

ORGANIZATION AND MANAGEMENT


PLANNING

As staff become distressed, the managers are becoming


frustrated. They feel like they are unable to advocate for
their staff or solve problems without key information like
the departmental budget.

Guide Questions:

1. How can Audi most effectively use both management


and leadership skills in her role as associate director?
What combination of the two do you think would work
best in this setting?

2. What steps could be taken to build staff confidence?


https://www.youtube.com/watch?v=SYgL-K4I-_s

ORGANIZATION AND MANAGEMENT


PLANNING

3. What advice would you give Laura on improving her


leadership skills and to the managers on improving
their management skills?

4. Which leadership style do you think a leader would


need to be effective in this situation?
Rubric for Perspective Chart

Criteria Excellent Satisfactory Developing Beginning


4 3 2 1
Depth Perspectives Perspectives Perspectives Perspectives
(15 %) are substantial are sufficient are incomplete are vague and
and reflect an and reflect a and reflect a reflect
excellent good limited incomplete
understanding understanding understanding understanding
of objective of objective of objective of objective
setting. setting. setting. setting.
Breadth All of the Most of the Some of the Few of the
(15 %) perspective perspective perspective perspective
categories are categories are categories are categories are
completed with completed with completed with completed with
insight and understanding understanding understanding
understanding of the of the of the
of the perspective. perspective. perspective.
perspective.

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