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TLE-10 Week 2

The document outlines the importance of hotel codes, rules, and regulations in ensuring guest safety and satisfaction, while also detailing specific codes related to fire safety, health, and accessibility. It emphasizes essential skills for housekeeping professionals, including interpersonal skills, attention to detail, and time management. Additionally, it provides guidelines for handling guest requests effectively.

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Hazel Grace
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13 views29 pages

TLE-10 Week 2

The document outlines the importance of hotel codes, rules, and regulations in ensuring guest safety and satisfaction, while also detailing specific codes related to fire safety, health, and accessibility. It emphasizes essential skills for housekeeping professionals, including interpersonal skills, attention to detail, and time management. Additionally, it provides guidelines for handling guest requests effectively.

Uploaded by

Hazel Grace
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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LIP READING!!!

Instructions:
• Give a list of words and choose one student
who will going to read the word but only by
moving the lips without a sound.
REGULATIONS
AMENITIES
CODES
GUEST
RULES
STAFF
• What experiences have you had in hotels or
similar establishments that made you feel
particularly valued or cared for?

• What do you think are the challenges do


housekeeping professionals face?
THE HOTEL CODES,
RULES, REGULATIONS,
AND AMENITIES.
Objectives
•: Understand the importance of hotel codes, rules,
and regulations in maintaining safety and guest
satisfaction.

• Identify various types of hotel codes and


regulations relevant to housekeeping.

• Enumerate the essential bedroom and bathroom


amenities provided in hotels.
What is Codes,Rules,
and Regulations?
What is Codes,Rules, and
Regulations?
• Are established guidelines that ensure safety and
security, legal compliance, operational efficiency within
the hotel.

• Guide behavior and set expectations within the hotel.


Purpose of Hotel Rules and
Regulations
Purpose of Hotel Rules and
Regulations
• Ensure the safety of guests and staff during their
stay.

• Promote comfort and satisfaction for all


individuals in the hotel.

• Establish clear expectations for behavior and


operations
Hotel Rules and
Regulations
Hotel Rules and
Regulations
1. Check-in and Check-out Times
- Most hotels have a standard check-in time,
typically ranging from 2 PM to 4 PM and standard
check-out times are usually between 11 AM and 12
PM.

2. Cancellation Policies
- Cancellation policies vary by hotel and booking
method. Common policies include: Free cancellation,
Partial Refund, Non- Refundable rates
Hotel Rules and
Regulations
3. Guest Behavior Expectations
- Guest behavior expectations in a hotel setting are
guidelines that outline how guests should conduct
themselves during their stay.

- Common guest behavior expectations include Noise


levels, Smoking policies, Respect for other guest and
staff, Proper use of facilities, Cleanliness and Tidiness, Pet
policies.
Types of Hotel Codes
Types of Hotel Codes
1.Fire Safety Codes
- These codes establish standards for fire
prevention, detection, and response.

2. Health Codes
- Health codes establish standards for cleanliness
and sanitation in hotels, particularly in areas where food
is prepared and served.
Types of Hotel Codes
3. Accessibility Codes
- These codes are designed to promote inclusivity
and equal access to services and amenities.
Bedroom and
Bathroom
Amenities
Bedroom Amenities

• Basic Amenities
- Bed, Linens, Nightstands and Lamps

• Additional Amenities
- Television, Mini-fridge, Coffee Maker, Safe,
Bathroom Amenities

• Basic Amenities
- Towels, Shower curtain or door, Toilet paper

• Additional Amenities
- Toiletries, Hairdryer, Bath Mat, Slippers
Essential Skills of Housekeeper

Interpersonal Skills
- These skills encompass a range of behaviors and
attitudes that facilitate positive interactions, including verbal
and non-verbal communication, active listening, and emotional
intelligence.
Attention to Detail
- It involves being meticulous and thorough in one’s work,
ensuring that every aspect of a task is completed to a high
standard.
Essential Skills of Housekeeper

• Time Management
- It involves planning and organizing tasks in a
way that allows for the efficient completion of
responsibilities within a specified timeframe.
• Organizational Skills
- This includes arranging items logically,
managing time effectively, and creating processes
that streamline tasks.
Essential Skills of Housekeeper

• Physical Stamina
- It involves endurance, strength, and the capacity
to sustain physical activity throughout the workday.
• Problem-Solving Task
- refer to the ability to identify issues, analyze
situations, and find effective solutions. This involves
critical thinking, creativity, and the capacity to make
decisions under pressure.
Essential Skills of Housekeeper
• Flexibility and Adaptibility
- This skill involves being open to new ideas,
willing to change plans, and capable of responding
effectively to varying demands.
Proper Handling of
Guest Requests
Proper Handling of Guest
• Listen Actively: Pay attention to guest requests and clarify
Request
any uncertainties.
• Acknowledge Requests: Confirm receipt of the request and
provide an estimated time for fulfillment.
• Prioritize Requests: Assess the urgency of requests and
prioritize accordingly.
• Document Requests: Keep a record of guest requests for
accountability and follow-up.

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