Scribd
Upload
7 views5 pages

Shruti Gharat SOM 2

The document discusses the role of technology in streamlining service operations, emphasizing its importance in improving efficiency, reducing costs, and enhancing customer satisfaction. Key technologies highlighted include automation, data analytics, and mobile applications, which contribute to better service delivery and decision-making. Overall, the integration of these technologies leads to greater business success and profitability.

Uploaded by

shruti.gharat2507
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
7 views5 pages

Shruti Gharat SOM 2

The document discusses the role of technology in streamlining service operations, emphasizing its importance in improving efficiency, reducing costs, and enhancing customer satisfaction. Key technologies highlighted include automation, data analytics, and mobile applications, which contribute to better service delivery and decision-making. Overall, the integration of these technologies leads to greater business success and profitability.

Uploaded by

shruti.gharat2507
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 5

THE ROLE OF TECHNOLOGY IN

STREAMLINING SERVICE
OPERATIONS
By Shruti Gharat
INTRODUCTION
Definition of Service Operations:

The processes and activities involved in providing services to


customers, ensuring their needs are met effectively and
efficiently.

Importance of Streamlining
Streamlining service operations improves efficiency, reduces
costs, and enhances customer satisfaction, leading to greater
business success.
KEY TECHNOLOGIES IN SERVICE
OPERATIONS
Automation

Chatbots in customer service handle inquiries, reducing wait


times and improving responsiveness.

Data Analytics

Restaurants use POS systems to analyze customer preferences,


optimizing their menu for better sales.

Mobile Applications

Banking apps allow customers to perform transactions


conveniently, without visiting a branch.
BENEFITS OF TECHNOLOGY
IN SERVICE OPERATIONS

1 2 3 4
Increased Efficiency: Enhanced Customer Better Decision Making: Cost Reduction:
Automation reduces manual Experience: Data analytics provides Streamlined operations lower
tasks, speeding up service Personalization and convenience valuable insights to inform operational costs and
delivery and improving lead to higher customer strategic decisions and drive improve profitability for the
overall productivity. satisfaction and loyalty. business growth. organization.
THANK YOU!

You might also like