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Communication (1)

Communication in the medical profession is defined as a two-way process that fosters mutual understanding and is essential for gathering information, diagnosing, and building therapeutic relationships. Effective communication involves verbal and non-verbal elements, active listening, and strategies like SBAR and call-outs to enhance information exchange. Barriers to communication must be addressed to ensure clarity and understanding between healthcare professionals and patients.

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3 views

Communication (1)

Communication in the medical profession is defined as a two-way process that fosters mutual understanding and is essential for gathering information, diagnosing, and building therapeutic relationships. Effective communication involves verbal and non-verbal elements, active listening, and strategies like SBAR and call-outs to enhance information exchange. Barriers to communication must be addressed to ensure clarity and understanding between healthcare professionals and patients.

Uploaded by

srutishah068
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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COMMUNICATION

• What is communication?

• Why communication in medical profession?


Definition

• Communication is a "two-way process of reaching mutual understanding, in


which participants not only exchange (encode-decode) information, news, ideas
and feelings but also create and share meaning.
• In general, communication is a means of connecting people or places."
(Businessdictionary, 2019)
• Physiotherapist uses communication as a primary tool for gathering information in
order to diagnose, counsel, reliability and build a therapeutic relationship with
patient.
Types

1. Verbal

2. Non verbal
Elements of effective communication

• Empathy
• Patient centered care
• Effective transmission of information
• Good rapport
• Collaborative patient care
Rules of effective communication

• Message must be clear.


• Sender must deliver message clearly and concisely.
• Receiver must be able to hear and receive the message.
• Receiver must be able to understand the message.
• Interruption or disturbance must be avoided.
Qualities of active listening

• Pay attention
• Show interest
• Minimize distractions
• Create a positive atmosphere
• Listen without judgement
• Don't interrupt
• Use reflections
• Don't get emotionally involved
• Use non-verbals to show you are listening, such as nodding or say "I see."
• Invite further disclosure with phrases such as "tell me more."
• Clarify with open-ended questions
Barriers of communication
Information exchange strategies

1. Standard communication tools


situation – background – assessment – recommendation (SBAR)
2. Call out - A strategy used to communicate critical information during an emergent
event. The information is directed to a specific individual.
3. Check back – a strategy to ensure that information are received.
4. Hand off – a team member is temporarily or permanently relieved of duty.
Ways of communication

• Social media Role play on interview taking

• Emails

• Power point presentation


Social media

• Social media are Internet sites and applications that allow users to create, share,
edit, and interact with online content.

• Social media sites contain information generated by users for users, a departure
from institutionally created.
Spheres of social media use in professional health care communication
• Email

• PowerPoint presentation
Space during patient interview

• Social space

• Interview space

• Personal space

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