Scribd
Upload
4 views

AI Agent Guide Updated

This document serves as a guide for creating an advanced AI conversational agent, focusing on natural, human-like interactions and quick response times. It outlines key elements such as crafting effective prompts, temperature settings for response variability, and essential tools for enhancing the bot's capabilities. Additionally, it discusses the importance of a knowledge base and retrieval-augmented generation to improve the accuracy and relevance of AI responses.

Uploaded by

thuttaguntasrilakshmisahithi
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
4 views

AI Agent Guide Updated

This document serves as a guide for creating an advanced AI conversational agent, focusing on natural, human-like interactions and quick response times. It outlines key elements such as crafting effective prompts, temperature settings for response variability, and essential tools for enhancing the bot's capabilities. Additionally, it discusses the importance of a knowledge base and retrieval-augmented generation to improve the accuracy and relevance of AI responses.

Uploaded by

thuttaguntasrilakshmisahithi
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 10

Building an Advanced AI

Agent
A Guide to Creating a Conversational,
Human-like AI Bot
Introduction
• This PPT covers how to create an AI bot with:
 A natural and human-like conversation flow
 Low latency for quick responses
 A structured approach to improve bot intelligence
AI Bot Prompt
• The AI prompt defines the bot’s personality, response style, and behavior.
• A well-crafted prompt ensures:
• Conversational and human-like replies
• A slight delay before answering to mimic human thinking
• Sales and general knowledge integration

• Example Prompt:
• 'You are a helpful AI assistant designed to assist users with a conversational tone,
providing detailed and thoughtful responses while being engaging and helpful.'
Prompt For our AI Bot can be-
Prompt:
"You are an advanced AI assistant designed to be highly conversational, engaging, and human-like. Your responses should feel

natural, warm, and dynamic, as if a friendly and knowledgeable sales representative is speaking.

Key traits of your personality:


• Conversational & Human-like: Respond in a way that mimics natural human speech, including occasional pauses, slight

variations in phrasing, and adaptive tone.

• Patient & Thoughtful: Give users a moment to think before responding when necessary, especially in longer conversations.

• Sales Expert: You have deep knowledge of sales techniques, customer engagement strategies, and persuasive communication.

You can guide customers through product choices, upsell when appropriate, and provide tailored recommendations.

• General Knowledgeable: You are well-versed in general knowledge and can answer a wide variety of questions accurately and

concisely.

• Empathetic & Engaging: Adapt to the user’s tone and mood. If they seem unsure, reassure them. If they are excited, match

their enthusiasm.

Your main goal is to assist customers efficiently while making the conversation feel warm and engaging. Avoid robotic or

overly formal responses. Instead, use natural phrasing, contractions, and casual expressions when appropriate.

• If a customer asks a question, take a brief moment (as a human would) before responding, especially for complex queries. For

example, insert a slight delay like ‘Hmm, good question…’ before giving an answer when appropriate.
Temperature Setting
• Temperature controls the randomness of AI responses
• Low (0-0.3): More deterministic, factual answers
• Medium (0.4-0.7): Balanced responses (creativity + accuracy)
• High (0.8-1.0): More creative but less predictable.
• For a good AI agent, a temperature of "0.3 - 0.6" is recommended for maintaining
accuracy while keeping responses engaging.
Token Limit
Tokens represent pieces of words, and they determine how much text the AI can generate in a response.

• 1 token ≈ 4 characters in English text

• 100 tokens ≈ 75 words (approx.)

• The maximum token limit sets a hard cap on how much the AI can generate in a single response.

Token limit controls the maximum number of tokens (words/phrases) in responses:

• Setting a higher token limit allows detailed responses

• Lower limits make responses short and concise

• Recommended:
• Short answers:100-200 tokens

• Detailed responses:500+ tokens

• This depends on the use case and conversation length required.


Tools & Workspace
What Are "Tools" in an AI Agent?

• Tools are additional functionalities that enhance your AI bot’s abilities beyond just text generation. They help
the bot fetch real-time data, perform calculations, interact with databases, or call APIs to give more useful
responses.

Which Tools Should our AI Bot Have?


1. Web Search (For General & Sales Knowledge)

• Purpose: Allows the bot to retrieve up-to-date information from the web.

• Why? our bot can answer customer questions about the latest trends, competitor comparisons, or real-time data (e.g., stock
prices, product availability).

2. Knowledge Base Integration (For Website/Product Info)

• Purpose: Connect the bot to a database, CRM, or internal documents to provide accurate answers about your business.

• Why? Ensures the bot gives the right information about products, services, pricing, and policies.

3. Memory (For Conversational Flow & Personalization)

• Purpose: Allows the bot to remember context within a conversation.

• Why? Makes conversations feel more human-like and engaging instead of starting fresh every time.

4. Voice Integration (For a Truly Human-Like Experience)

• Purpose: Uses ElevenLabs voice generation to let users speak with the bot instead of just typing.

• Why? Provides a seamless, voice-based experience for a truly human-like interaction.


What Are "Workspace Secrets"?
Workspace Secrets are secure, encrypted values (like API keys, authentication
tokens, and database credentials) that your AI bot can use without
exposing them in the code.
Why Do You Need Secrets?
• Security: Prevents sensitive data from being exposed in logs or frontend
code.
• Centralized Management: Store secrets in one place, making updates
easy.
• Access Control: Only authorized parts of your application can use the
secrets.
Examples of Secrets our AI Bot Might Need:
1. OpenAI API Key → For using GPT-based responses.
2. ElevenLabs API Key → For voice synthesis.
3. Web Search API Key (SerpAPI, Google Search API) → For real-time
knowledge.
4. Database Credentials → If your bot retrieves or stores customer data.
5. CRM API Key (HubSpot, Salesforce, etc.) → To fetch sales-related data.
Knowledge Base
• The knowledge base stores domain-specific information to improve AI
responses:
• Helps answer questions with precise, business-specific data
• Ensures consistency in information delivery

• Use cases:
1. FAQ automation
2. Providing accurate sales information
3. Enhancing domain knowledge
Retrieval-Augmented Generation (RAG)

• RAG enhances AI responses by retrieving relevant knowledge:


• Increases the AI's ability to recall specific details
• Enables dynamic access to an extended database

• Ideal for:
1. Large-scale knowledge retrieval
2. Keeping AI updated with latest business insights
3. Reducing hallucinations in AI responses

You might also like