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Spring 2024_COMI619_6_BC200401127

The document outlines an internship experience at the Bank of Punjab, detailing the organization's history, services, and competitive landscape. It highlights the training received, skills gained, and challenges faced during the internship, along with an analysis of the bank's finance, management, and HR departments. A SWOT analysis is presented, followed by recommendations for improving technology and employee training to enhance customer service and profitability.

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ayanag786
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4 views16 pages

Spring 2024_COMI619_6_BC200401127

The document outlines an internship experience at the Bank of Punjab, detailing the organization's history, services, and competitive landscape. It highlights the training received, skills gained, and challenges faced during the internship, along with an analysis of the bank's finance, management, and HR departments. A SWOT analysis is presented, followed by recommendations for improving technology and employee training to enhance customer service and profitability.

Uploaded by

ayanag786
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Tuba Kiran

Bc200401127
BS Commerce
(Finance)
Internship In The Bank
Of Punjab (Pakistan)
Introduction of the
Organization
The Law firm was established under the leadership of
Prime Minister Nawaz Sharif. The Bank of Punjab
became a publicly traded company on the Karachi
stock Exchange after issuing its initial public offering.
A year after its launch, the bank established first
Punjab Modaraba, a wholly-owned subsidiary of the
bank. BOP has expanded its services to meet the
different needs of its customers by offering a variety
of banking services such as retail banking,
commercial banking, SME banking, agricultural
finance and Islamic banking services.
Business volume
 Business volume means quantity of financial
transactions and instruments handled by the Bank of
Punjab over a specific period of time. This may
include:
 Transaction volume
 Loan volume
 Deposit volume
 Card transactions volume
 Investment volume
 Treasury volume
 Trade Finance volume
Competitors of the
organization
 JSBL(Jahangir Siddiqui Investment Bank
Limited)
 Meezan Bank
 Soneri Bank
 KhushhaliMircofinance Bank
 HDFC Bank(Housing Development Finance
Corporation Limited)
 MobilinkMircofinance Bank
Training Program
 I used to help customers in order to guide them,
filled out their forms, verified documents and
completed account opening formalities.
 I collected and verified necessary documents e.g.
ID card, address .
 Before filling out the forms, I used to attend
customer queries, gave guidance and details to
customer about account opening.
 Promoted bank products and facilitated such as
credit cards, debit cards and online banking.
 Helped customer to apply and guide for debit
cards and credit cards.
 I collected and filed documents such as account
opening forms. I also verified and validated the
documents for completeness
Learning Experience
 Knowledge Gained
 Communication Skills
 Maintain Record

 Skilled Learned
 Customer service
 Marketing Management

 Attitudes Observed/Values Gained


 Integrity
 Flexibility

 Most Challenging Task Performed


 Open accounts.
 Maintain documents file
Organizational Analysis
 Finance Department:
In the financial department, The bank of Punjab process
involved financial planning and budgeting (annually,
monthly and weekly). It also involves cash management
and treasury operations which are handled by the chief
officer.
 Allocation of funds
 Distribution of funds
 reduce risk
 increase overall performance.
 Sources of funds
 Customer and creditor
 Deposits
 Foreign income etc.
Continued…
 Management Department:
The management department id responsible for
overseeing the overall operations and
performance of the branch.

 Centralization/
Decentralization
 Control and monitoring
 Decision making authority lies with the
top management.
 Autonomy provided to make decisions
and make actions.
 Encouragement of innovation and
initiative.
Continued…

Work specialization
 Management Center
 Branch Manager (Ahmad
Bakhtiyar)
 Operations manager (Umar Butt)
 Credit Manager
 Marketing Manager
 Human Resources Manager
 Accountants
 Administrative Staff
Continued…
HR Department
Evaluation of the Human resources (HR) department
requires evaluation of the department’s framework,
 Employee’s recruitment
operations and and selection
procedures.
 For the selection criteria qualifications, experience,
challenges, actor and stages are involved.
 Employee evaluation methods (interview, test and
assessments)
 Improve analysis and short term processes.
 Training and development
 Traditional classroom training
 Orientation program
 Online training
 Workshop and seminars
SWOT Analysis of the
Organization
STRENGTHS:
Experienced staff
Substantial Investment
Good Reputation
WEAKNESS:
Digital banking services
Customers default
OPPORTUNITIES:
Government support
Opportunity to capitalize to growing the digital banking
Service to farmers for agri-business
THREATS:
Changes in the rules, regulation and policies
Recession, inflation and instability affect Banks
Conclusion
 I observed that The Bank of Punjab branch Hafizabad
is a strong and growing institution.
 The organization is committed to customer satisfaction
which is evident in its personalized service, friendly
digital platforms, extensive network of branch and
ATMs and employee advancement, its policies and
procedures.
 Through employees, the customer easily contact with
the bank that is very helpful for both of them.
 I gained a better understanding of teamwork and
customer centricity which align with the bank’s
mission and values.
Recommendations
 The Bank of Punjab should invest in technology
development to improve customer experience and
increase profitability.
 The Bank should prioritize the development of its
employees and provide training and continuous
development to improve their knowledge and skills
in digital banking, risk management opportunities
and customer service.
 This will help employees to achieve better results for
customers and stay on top of new business trends.
 The Bank should develop a feedback strategy
receive customer feedback and make improvements
based on customer reviews.
Thank You
Any Question?

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