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Effective Communication

The document outlines the importance of effective communication skills for delivering presentations, influencing others, and establishing relationships. It covers key aspects of communication, including the process, the role of voice, listening skills, and tips for engaging in conversations. Additionally, it provides practical advice for telephone etiquette and making requests, complaints, and suggestions.

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skenpaulchester
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Download as PPTX, PDF, TXT or read online on Scribd
3 views

Effective Communication

The document outlines the importance of effective communication skills for delivering presentations, influencing others, and establishing relationships. It covers key aspects of communication, including the process, the role of voice, listening skills, and tips for engaging in conversations. Additionally, it provides practical advice for telephone etiquette and making requests, complaints, and suggestions.

Uploaded by

skenpaulchester
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Speech & Oral

Communication
Skills

“How to be an
Effective
Communicator”
Why the need for
communication skills?
 To deliver quality presentations
academically and on the job
 To influence other people’s beliefs,
ideas, and values
 To enjoy life
 To establish your relationship with
others
 To establish credibility
Every time you communicate
with people, you present:
Yourself
Your ideas
Information
to others
You need to
know the
meaning of:
ATIO
UNIC
OM M
C
N
COMMUNICATION:
 “a two-way process
of transmitting  Keywords:
ideas, facts, beliefs
and/or information  Two-way
from one person to  Understandin
another in which a
common g
understanding must  Response/
be present in order
to elicit a response Feedback
or feedback...”
The Communication
Process
   FEEDBAC   
K
 

Sender/ Receiver/
 Message 
Speaker Listener
 
   FEEDBAC   
K
Your VOICE:
Using Your Voice to
Communicate

Your voice
plays an
important role
in helping
convey the
meaning of
language.
The Effective Speaking Voice:
QUALITIES:
1. Intelligibility (Audibility) - loudness, rate,
enunciation, and pronunciation
• Adjust your volume.
• Control your rate.
• Enunciate clearly.
• Meet standards of pronunciation.

2. Variety/Flexibility - the ability of your voice to


modulate or vary when speaking (General Rule: Use
higher pitches to communicate “excitement” and
lower pitches to create a sense of control or
solemnity.)
The Effective Speaking Voice:
QUALITIES:
3. Stress Patterns and Vocal Emphasis - ways in
which sounds, syllables and words are accented

4. Pauses - intervals of silence between or within


words, phrases, or sentences
5. Controlling Emotional Quality -
Emotional Characterizers: laughing, whispering,
inhaling or exhaling
“Listening”
(Role of LISTENING in
Communication)
HEARING v.s. WAYS TO
LISTENING EFFECTIVE
 “Hearing is a LISTENING:
natural process  Avoid pre-
while listening is a
skill.”
judgments.
 Listen actively.
 Do not interrupt.
 Effective Listening
is voluntary and  Think of listening
purposeful. as an opportunity.
Listening means understanding not just
the words but also the feelings of the
person talking.
 Make the speaker feel heard and understood
 Create an environment where everyone feels
safe to express ideas, opinions, and feelings, or
plan and problem solve in creative ways.
 Save time by helping clarify information, avoid
conflicts and misunderstandings.
 Relieve negative emotions. When emotions are
running high, if the speaker feels that he or she
has been truly heard, it can help to calm them
down, relieve negative feelings, and allow for real
understanding or problem solving to begin.
Conversations and One-on-
One Communication

PURPOSES:

 to transfer a
message as
smoothly as
possible

 to talk with (and


not to lecture to
another)
5 TIPS IN
ENGAGING IN
CONVERSATION
S:

① Be Yourself.
② Less is More.
③ Be Patient.
④ Be Attentive.
⑤ Mind Your
Own
Business.
Being yourself…
 Youare who you are. Do not pretend to
be someone you are not. Sincerity is an
important ingredient in conversations.

“Just be natural.”
Less is more…
 Most
people like to talk about
themselves. DON’T!

“Being a good
listener is better
than a good
talker.”
Being patient…
 Wait for your turn to speak. Don’t
interrupt people while they are
explaining themselves.

“Respect the
other person’s
opinion.”
Be attentive…
 Payclose attention to what the other
person is saying to avoid
miscommunication.

“Conversation is a
two-way street.”
Mind your own
business…
 Gossipingis not the same as
conversation. Limit your topics to
pleasant things.

“Great minds talk


about ideas; small
minds talk about
people.”
Tips on
Starting/Sustainin
g/Ending
Conversations
12 Basic Elements of
Answering the Telephone:
1) Always smile before 4) Always interrupt
you answer the whatever you are
phone. doing prior to
2) Always enunciate answering the phone.
clearly and 5) Always remain
energetically your courteous, polite and
business as wellas professional NO
your name. MATTER WHAT.
3) Always have a note 6) Always identify
pad and a pen next to yourself and/or
your phone. company.
12 Basic Elements of
Answering the Telephone:
7) Always attempt to get 10) Always ask questions
the name of the caller rather than interpret.
and use it as often as 11) Always check with
you can during the the caller every 20-
conversation.
60 seconds when you
8) Always listen place them on hold.
attentively.
12) Always offer to call
9) Always validate the
back or take a
information you have
message after
just received before
checking the third
you answer any
questions. time.
Making Requests
 Could you help me...
 Will you please...
 Could you please...
 Kindly help me...
 May I request you...
 May I ask you to...
Offering Assistance
 Can I be of any assistance...?
 Can I give you a hand...?
 May I help you...?
 What can I do for you...?
 I would be happy/glad to...
Making Complaints
 There seems to be something
wrong with...
 Is there something you can do
about...?
 I would like to bring this up...
 May I speak to the person in
charge...
Making Suggestions
 Maybe you can...
 How about...
 Would you consider...
 Perhaps you need to...
Facilitating
 How interesting!
 I couldn’t agree with you more!
 I’ve been thinking of the same
thing!
 Is that right?
 That’s true!
Giving in
 In that case...
 Since I have no choice...
 Well, if that’s so...
 On second thought...
 If there’s no other way...
Interrupting
 Pardon me for interrupting...
 Excuse me for breaking in, but...
 Excuse, but I can’t help but...
Accepting an Invitation
 Thank you for inviting me.
 I would be honored to...
 It would be my pleasure...
 I would be glad to...
 Sure! I would love to...
 I would be looking forward to...
Rejecting an Invitation
 Thank you for the invitation, but...
 I wish I could, but...
 I would be glad to however...
 That sounds exciting however...
 I hope I could make it, but...
If you:
 are ambitious and would
want to move up the
ladder of success;
 wish to have a positive
impact on others; and
 want to have your skills
and talents recognized
and rewarded:

then strive to
be a successful
communicator
NOW!
THE END

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