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Lecture IT2 3

The document provides an overview of Information Systems (IS), defining them as organized combinations of people, technology, and data that support decision-making in organizations. It outlines the hierarchical structure of IS and categorizes them into operational, management, and strategic levels, detailing various types such as Transaction Processing Systems, Decision Support Systems, and Expert Systems. Additionally, it emphasizes the role of IS in enhancing business processes and decision-making capabilities.

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2 views

Lecture IT2 3

The document provides an overview of Information Systems (IS), defining them as organized combinations of people, technology, and data that support decision-making in organizations. It outlines the hierarchical structure of IS and categorizes them into operational, management, and strategic levels, detailing various types such as Transaction Processing Systems, Decision Support Systems, and Expert Systems. Additionally, it emphasizes the role of IS in enhancing business processes and decision-making capabilities.

Uploaded by

صهيب الدميني
Copyright
© © All Rights Reserved
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Lecture 3

Information Technology-2
Information System
management
Outline
1. What Is an Information System?
2. Hierarchical structure of IS
3. Types of Information Systems
4. The Systems Development Life Cycle

2
1. What is an information
system?
 A system is a group of components working together
toward some objective.
 An information system can be any organized
combination of people, hardware, software,
communications networks and data resources that
collects, transforms, and communicates information in
an organization.
 People
 Processes
 Technology
 Hardware
 Software
 Data
 Data flows
1.What is an information system? (cont.)

Technology perspective‫منظور‬: A set of


interrelated components that collect (or
retrieve), process, store, and distribute
information to support decision making and
control in an organization.
2.Hierarchical structure of IS

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3. Types of Information
Systems
Information Systems

Operations Management
Support Support
Systems Systems

Transaction Process Enterprise Management Decision Executive


Processing Control Collaboration Information Support Information
Systems Systems Systems Systems Systems Systems

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Operations Support Systems
 Role is to efficiently process business transactions, control industrial
processes, support enterprise communications and collaboration, and
update corporate databases
 Examples
 Transaction Processing Systems – record and process data from business
transactions in one of two ways – batch process and real-time process
 Process Control Systems – monitor and control physical processes such
petroleum refining
 Enterprise Collaboration Systems – enhance team and workgroup
communications and productivity
Management Support Systems

 Focus on providing information and support for effective


decision making by management
 Examples
 Management Information Systems – provide information in
forms of reports and displays to managers and other
professionals
 Decision Support Systems – giver direct computer support
during the decision making process
 Executive Information Systems – provide critical information
from a wide variety of internal and external sources in an easy to
use displays

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3. Types of Information Systems (cont.)

 Expert Systems – provide export advice for operational chores like


equipment diagnostics ‫تحديد المعدات‬
 Knowledge Management Systems – support the creation,
organization, and distribution of business knowledge to employees
and managers
 Functional Information Systems – focus on operational and
managerial applications in support of basic business functions such
as accounting
 Strategic Information Systems – apply information technology to a
firm’s products, services, or business practices to gain a competitive
advantage

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3. Types of Information Systems (cont.)

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3. Types of Information Systems (cont.)

 Three main categories of information systems serve different


organizational levels:

① Operational-level systems: support operational managers, keeping


track of the elementary activities and transactions
② Management-level systems: serve the monitoring, controlling,
decision-making, and administrative activities
③ Strategic-level systems: help senior management tackle and
address strategic issues

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