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PoM2

The document outlines a case study on Amazon's labor unrest during the Black Friday weekend of 2024, highlighting employee strikes related to labor conditions and compensation issues. It introduces the 'AMAZON SPARK' program aimed at improving employee satisfaction through fair wages, better working conditions, and recognition initiatives. The program is designed to enhance employee motivation and retention while addressing operational and reputational challenges faced by the company.

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phuc28052006
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3 views

PoM2

The document outlines a case study on Amazon's labor unrest during the Black Friday weekend of 2024, highlighting employee strikes related to labor conditions and compensation issues. It introduces the 'AMAZON SPARK' program aimed at improving employee satisfaction through fair wages, better working conditions, and recognition initiatives. The program is designed to enhance employee motivation and retention while addressing operational and reputational challenges faced by the company.

Uploaded by

phuc28052006
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 16

HR

Management
for Amazon

Principle of Management

Ms. An Nguyen
Our team

Diệp Lê Minh Tâm FAFBMQ24014

(Leader) FAFBIU24114
Phạm Nguyễn Gia Phúc FAFBIU24115
Nguyễn Hồng Phúc FAFBIU24066
Vũ Phạm Nguyên Khang
FAFBMQ24003
Nguyễn Thanh Bình
I. Introduction
II. Case Study
III. Program
IV. Measuring Efficiency
Introduction
Amazon is an American multinational technology
company engaged in e-commerce, cloud
computing, online advertising, digital streaming,
and artificial intelligence. Founded in 1994, the
company originally started as an online
marketplace for books but gradually expanded its
offerings to include a wide range of product
categories, referred to as "The Everything Store".
CASE STUDY
1. During the Black Friday weekend of 2024,
Amazon faced significant labor unrest as
employees across more than 20 countries went
on strike and staged protests. This coordinated
movement, known as the "Make Amazon Pay"
campaign, was organized by UNI Global Union
and Progressive International. The
demonstrations aimed to hold Amazon
accountable for alleged labor abuses. The
protests spanned from Black Friday through
Cyber Monday, targeting one of the busiest
shopping periods of the year.
2.

https://abcnews.go.com/Business/amazon-black-friday-
strike/story?id=116303658
Key problems identify
Labor conditions &
Compensation
01 Workers raised concerns about
unfair wages, excessive working
hours, and unsafe conditions in
warehouses. Strikes during peak shopping days
likely caused shipment delays,
increasing customer dissatisfaction.
Amazon’s workforce includes
many temporary and gig workers
with limited benefits and job Potential loss of revenue due to
security. order fulfillment disruptions and

02
negative brand perception.

Operational &
Financial Disruptions
Key problems identify

Reputation & Public Perception

03
Negative media coverage can affect
customer loyalty and investor
confidence.

Social movements advocating for


corporate responsibility put pressure
on Amazon to act.
01 Secure & 02 Safe &
Support Balance
Program
03 Engage &
“Amazon Inspire
Spark ”
04 Recognize & 05 Grow &
Reward Lead
Strategies:

• Fair wage adjustments

• Black Friday bonus

• Comprehensive health
insurance families.

• Emergency financial assistance

• Housing assistance Secure & Support


Safe & Balance
Work-life balance initiatives:

• Flexible leave policies so


employees can take time off Better working conditions:
without losing income.
• Longer break times
• Part-time work options for those
who need flexibility. • AI-driven workload management

• Real-time safety alert system


• Amazon Family Day
Profile
• "Voice of Employees” Program

• Peer support networks

• Community engagement

Engage & Inspire


Regconize & Reward
Performance-based rewards
30
• "Amazon Reward”
%
• Team-based incentives

• Profit-sharing program

Acknowledgment of contributions

• Employees who suggest


improvements receive certificates &
gifts.

• Quarterly appreciation events to


recognize outstanding employee
efforts.
Grow & Lead
• Amazon Career Boost

• Scholarships & tuition support

• "Lead the Future" Program

• Internal job rotation


Measuring
Efficiency
Employee satisfaction surveys every 6
&
months to assess motivation levels.
Continuous
Improveme Turnover & performance analysis to
nt refine the program over time.
Conclusio
n
The "AMAZON SPARK" program helps
employees feel secure, valued, and
empowered, leading to higher
motivation and long-term
retention.

Principle of Management
THANKS FOR
LISTENING!

Principle of
Management

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