Scribd
Upload
15 views

Chat Bots

This presentation provides an overview of chatbots, detailing their types—rule-based, AI, and hybrid—and their applications in customer service, personal assistance, and e-commerce. Rule-based chatbots follow predefined rules, while AI chatbots use machine learning for personalized interactions, and hybrid chatbots combine both approaches. The document emphasizes the transformative impact of chatbots on business interactions and operational efficiency.

Uploaded by

manojangirekula91
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
15 views

Chat Bots

This presentation provides an overview of chatbots, detailing their types—rule-based, AI, and hybrid—and their applications in customer service, personal assistance, and e-commerce. Rule-based chatbots follow predefined rules, while AI chatbots use machine learning for personalized interactions, and hybrid chatbots combine both approaches. The document emphasizes the transformative impact of chatbots on business interactions and operational efficiency.

Uploaded by

manojangirekula91
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 12

Chatbots

Exploring the different types and their applications


Introduction
This presentation provides an overview of
chatbots, exploring their types and applications
across various domains.
01
Types
Rule-based chatbots
Rule-based chatbots operate based on predefined rules and
patterns. They are designed to respond to specific commands and
keywords, using if-then logic to navigate conversations. These
chatbots are effective for handling repetitive queries but lack the
ability to learn or understand context.
AI chatbots
AI chatbots utilize machine learning and natural
language processing to understand user input
and generate responses. Unlike rule-based bots,
AI chatbots can learn from interactions, allowing
them to provide more personalized and
contextually relevant answers. They are suitable
for complex queries and can enhance user
engagement.
Hybrid chatbots
Hybrid chatbots combine elements of both rule-based and AI
chatbots, utilizing the strengths of each approach. They offer
structured responses for simple queries while leveraging AI to
handle more complex interactions. This versatility makes them
effective across various scenarios, adapting to user needs and
improving engagement.
02
Applications
Customer service
Chatbots in customer service streamline
communication by providing instant responses to
frequently asked questions. They can assist with
troubleshooting, order tracking, and appointment
scheduling, freeing up human agents to focus on
more complex issues. This enhances customer
satisfaction and reduces response times.
Personal assistants
Personal assistant chatbots, like virtual companions, help users
manage tasks, set reminders, and provide information on demand.
They integrate with various applications to provide a seamless
experience, assisting with daily activities and inquiries while
constantly improving through user interactions.
E-commerce
In the e-commerce sector, chatbots play a crucial role in customer
engagement by providing product recommendations, facilitating
purchases, and handling customer inquiries. They can guide users
through the shopping process, suggest complementary products,
and offer personalized experiences, significantly boosting sales and
customer retention.
Conclusions
Chatbots are transforming the way businesses interact with
customers by offering efficient solutions across various applications.
Understanding their types and capabilities allows organizations to
leverage this technology effectively, enhancing user experience and
operational efficiency.
Thank you!
Do you have any questions?

CREDITS: This presentation template was created by


Slidesgo, and includes icons, infographics & images by
Freepik

+ 9 1 6 2 0 4 2 1 8 3 8

You might also like