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TQM (1)

The document discusses the transition from traditional management to Total Quality Management (TQM), emphasizing a focus on continuous improvement and customer satisfaction. It highlights key differences, such as the shift of responsibility for quality from workers to management and the importance of teamwork and data-driven decision-making. TQM promotes a culture of ongoing enhancement through small, incremental changes known as Kaizen.

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larencemercado144
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2 views

TQM (1)

The document discusses the transition from traditional management to Total Quality Management (TQM), emphasizing a focus on continuous improvement and customer satisfaction. It highlights key differences, such as the shift of responsibility for quality from workers to management and the importance of teamwork and data-driven decision-making. TQM promotes a culture of ongoing enhancement through small, incremental changes known as Kaizen.

Uploaded by

larencemercado144
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Shifting From

Traditional
Management to TQM
Traditional management prioritizes results over quality, often compromising standards to meet quotas. In contrast, TQM (Total
Quality Management) focuses on continuous improvement, high-quality products, and customer satisfaction, leading to better
long-term success. This shift requires managers to become leaders, establish clear quality goals, and foster company-wide
commitment, resulting in improved integrity, efficiency, and overall success.
Total Quality Management (TQM) revolutionized traditional
management, introducing principles that remain essential
today.

• 1. Traditional management focused on internal efforts, assuming


quality was achieved if the company did its best. TQM prioritizes
customer satisfaction, aiming to exceed their expectations.
• 2. Poor quality was once blamed on workers. TQM shifts
responsibility to management, especially middle-level leaders, to
ensure quality.
• 3. TQM requires teamwork across the organization, with cross-
functional teams driving successful implementation.
• 4. TQM focuses on quality assurance, not just inspection,
with strategies like reducing suppliers to ensure consistent
quality.
• 5. TQM uses data-driven decisions for accurate problem-
solving and effective solutions.
• 6. TQM (Total Quality Management) follows a cycle of
continuous improvement. Changes are small, steady, and
ongoing—this approach is called Kaizen. It helps teams
work together, brainstorm ideas, and make better
decisions.

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