Expert Systems
Expert Systems
in Business
Presented by,
ANJU ALEX
S2 MBA
Roll No. 122114
Expert Systems
An intelligent computer program that uses
knowledge and interference procedures to solve
problems that are difficult enough to require
significant human expertise for their solution.
(Feigenbaum 1982)
User
Expertise Knowledge Base
Problem
domain
Knowledge
domain
● Assist human expert when
Expert System integrating various
decisions
functionality ● Replace human expert
decision making when not
available
● Increased availability
● Fast response
● Reduced cost
● Steady, unemotional
● Reduced danger
and complete
● Performance
responses at all times
● Multiple expertise
● Intelligent tutor
● Increased reliability
● Intelligent database
● Explanation
Limitations of Expert
Systems
Limited to relatively narrow problems
Cannot readily deal with “mixed” knowledge
Possibility of error
Cannot refine own knowledge base
Difficult to maintain
May have high development costs
Raise legal and ethical concerns
Conclusion
● An expert system is a knowledge-based information
system; that is, it uses its knowledge about a specific area
to act as an expert consultant to users.
● The components of an expert system are a knowledge base
and software modules that perform inferences on the
knowledge and offer answers to a user’s questions.
● Expert systems provide answers to questions in a very
specific problem area by making human like inferences
about knowledge contained in a specialized knowledge
base.
Thanks!
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