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WorkloadManagementv2

The document outlines a joint training presentation on workload management for health science professionals, emphasizing the importance of collaboration between staff and management to address workload issues. It details the purpose, benefits, core principles, and roles of various stakeholders in the process, along with a guide for implementation. The initiative aims to foster proactive communication and improve patient care delivery through effective workload management strategies.

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Ca Liu
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2 views

WorkloadManagementv2

The document outlines a joint training presentation on workload management for health science professionals, emphasizing the importance of collaboration between staff and management to address workload issues. It details the purpose, benefits, core principles, and roles of various stakeholders in the process, along with a guide for implementation. The initiative aims to foster proactive communication and improve patient care delivery through effective workload management strategies.

Uploaded by

Ca Liu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Workload Management

For Health Science Professionals

Joint Training Presentation


July 5, 2021
Fall 2020 HEABC Education 2
Agenda
 What is Workload Management?
 Purpose & Benefits
 Core Principles
 About the Guide
 Process Overview
 Roles and Responsibilities
 Getting Started
Q & A
 Next Steps
What is workload management?
Please respond using Chat

Make sure you are sending your


comment to Everyone
What are the most important things to
consider in a work group, department,
or organization in order to achieve
effective workload management?
Please respond using Chat
Purpose & Benefits
Support managers and front line
staff in addressing the predictable
and unpredictable fluctuation in
patient care and service delivery
Proactive
Foster good communication
between all parties to address all
issues before they arrive
Purpose & Benefits
More collaborative process –
worked through together with
both the front line staff and
the managers/supervisor
Dealing with issues in the
moment
Build good communication
and good will
Core Principles
Emphasizes the importance of
dialogue and collaboration
between employees and the
employer in an open and
supportive manner is essential:
Proactively identify, assess and
strategize methods to address
workload issues
Core Principles
Recognizes the employer’s
responsibility to determine the
appropriate action and
communication to all relevant
stakeholders
Core Principles
Encouraging early
conversations and work at a
local level to support the
unique care needs of patients
in the areas in areas of care
delivery
Core Principles
Workforce planning requires
that work patterns/flows are
continually monitored to
ensure employees are best
utilized and to be able to deal
with demands/pressures as
they arise
Collective Agreement Changes
There has been a significant change to
the collective agreement language to
make discussions about workload
management more collaborative
Workload Management toolkit aligns
with the recent changes to Article
38.05 and encourages collaboration
and early discussion for managing
workload issues
About the Guide
Consists of an overall process supported
by worksheets
Created through the combined efforts of
the HSPBA, HEABC and health authority
representatives
Original inspiration for this document
comes from the Queensland Government
Workload Management: A Guide for
Managers (August 2017)
Process Overview
Analysis and Risk Assessment
Developing a reasonable timeframe that is mutually
agreed upon will depend on the complexity of the issue
and the workplace context.
What if I’m already using a process?
Use the guide in conjunction with any internal or external
resources that are found to be of benefit to support staff
and managers work through to a resolution
If your current process is working, continue using them
The Guide can be used as a supplementary resource to
existing processes
Roles and Responsibilities
Who can raise workload issues?
Anyone!
Employees
Supervisors
Managers
Roles and Responsibilities
Employee
contributes to reviewing, planning for,
implementing, evaluating and
reporting on workload management
within their teams, units, programs
and services
applies safe work practices to
maintain safe work environments
Roles and Responsibilities
Operation Manager / Supervisor
collaborates with employees to review,
plan for, implement, evaluate and report
on workload management in an open,
consultative and fair manner
ensures safe work practices are
undertaken and adhered to, and safe
work environments are maintained
Roles and Responsibilities
Workplace Health and Safety Manager
Provides advice and support to managers
and employees, relating to the WH&S
implications of workload issues and
processes
Roles and Responsibilities
Human Resources
Provides advice and support to
managers and employees relating to
workload management within their area
of expertise
Roles and Responsibilities
Professional Practice
Works with both the employees and
operations to facilitate workplace
solutions to ensure:
 adherence to discipline specific scope of
practice and standards;
 promotes best practice; and
 accreditation and safety standards are

maintained.
Roles and Responsibilities
Union
Supports members within the collective
agreement
Roles and Responsibilities
HEABC
Works with health employers and
government to create the human
resource and labour relations
environment necessary to deliver high-
quality health care – central
consultative forum – bringing union
and employer together
Getting Started
Guides will be available on hidden website links
Questions
Next Steps
Pilot sites can begin using the tool
as needed
The working group will begin
collecting feedback in Sept/Oct
2021
Full provincial roll out shortly after
feedback is collected and
incorporated

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