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Elements of Art

The document outlines a set of hotel-related games and activities designed to teach students about various front office roles, including cashiering, concierge, and bell service. It includes instructions for team-based games that involve unscrambling words and answering questions, as well as a performance task for role-playing. Additionally, it emphasizes the importance of teamwork and clarity in roles for smooth hotel operations.

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Markryan Dechavez
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7 views50 pages

Elements of Art

The document outlines a set of hotel-related games and activities designed to teach students about various front office roles, including cashiering, concierge, and bell service. It includes instructions for team-based games that involve unscrambling words and answering questions, as well as a performance task for role-playing. Additionally, it emphasizes the importance of teamwork and clarity in roles for smooth hotel operations.

Uploaded by

Markryan Dechavez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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HOTEL CHECK

H - Have respect for everyone.


O - Observe cleanliness and orderliness.
T - Take responsibility for your actions.
E - Engage actively in learning.
L - Listen attentively and follow
instructions.
Instruction: The class will be divided into two teams, each
forming a line at the back. The teacher will show a set of
jumbled letters, and the first student in each line will race to
unscramble the letters and form the correct word. Once they
have the proper word, the student will pick a balloon from the
box, pop it, and say the word aloud. After completing the task,
the student will return to the back of their team’s line. The game
continues in this manner until all the balloons have been used.
The team with the most correct answers at the end of the game
will be declared the winner.
ECIFFO
LETOH
TSEUG
TINU
ECIVRES
Instructions:

1.The teacher divides the students into three groups.


2.This game consists of five rounds.
3.In every round, the teacher gives a question that each
group needs to answer.
4.Each group has 20 seconds to discuss and write their
answer on a sheet of paper.
Instructions:

5. If a group cannot answer, the next group gets a chance


to steal.
6. After answering, they pick from a mystery box that may
add or subtract points.
7. The group with the highest score after five rounds wins!
This unit handles guest payments, bills, and refunds?
A.CASHIERING B. CONCIERGE C. FRONT DESK
This unit handles guest payments, bills, and refunds?
A.CASHIERING B. CONCIERGE C. FRONT DESK
This is the main counter where guests check in, check out, and
ask for help?

A.CONCIERGE B. FRONT DESK C. BELL SERVICE


This is the main counter where guests check in, check out, and
ask for help?

A.CONCIERGE B. FRONT DESK C. BELL SERVICE


This team helps guests carry their luggage and shows them to
their rooms?
BELL SERVICE B. GUEST RELATIONS C. BUSINESS
CENTER
This team helps guests carry their luggage and shows them to
their rooms?
A. BELL SERVICE B. GUEST RELATIONS C. BUSINESS
CENTER
This person gives advice on places to visit and helps book
tickets or rides?
CONCIERGE B. BUSINESS CENTER C. CASHIERING
This person gives advice on places to visit and helps book
tickets or rides?
A. CONCIERGE B. BUSINESS CENTER C. CASHIERING
This department listens to guest problems and makes sure they
are happy?

A.GUEST RELATIONS B. CONCIERGE C. CASHIERING


This department listens to guest problems and makes sure they
are happy?

A.GUEST RELATIONS B. CONCIERGE C. CASHIERING


FRONT OFFICE AND IT
UNIT
Prepared By: Mark Ryan D. De Chavez
1. FRONT DESK
The main counter
where guests check in
and out, ask questions,
or get help.
2. BELL SERVICE
Helps guests with their
luggage and guides them
to their rooms.
3. Telephone Exchange
Answers calls and
connects guests with the
right departments.
4. Cashiering
Handles payments,
bills, and refunds.
5. Concierge
Gives tips on places to
visit, books rides or
tickets for guests.
6. Guest Relations
Takes care of guest
requests, problems, and
makes sure they are
happy.
7. Business Center
Offers services like printing,
internet, and meeting rooms for
business guests.
Performance task:
The teacher will divide class into 2 group. Perform
a role-play assisting a guest with luggage as part
of the Bell Service communication procedure. I will
give you 5 minutes to do this activity.
CRITERIA SCORE
ORGANOZATION 40%
ACCURACY 20%
PREPARATION 20%
PRESENTATION 20%
TOTAL 100%
TRUE OR FALSE
Directions: Write true if the statement is correct and
false if not.
1.Cashiering is responsible for cleaning the guest rooms.
2.The Front Desk is where guests check in and check out.

3.Guest Relations only helps with payments and refunds.


4. Bell Service helps guests with their luggage and shows them
to their rooms .

5. The Business Center is where guests can relax and watch TV.
"A hotel runs smooth when
every helping hand knows its
plan."
-unknown
This means that a hotel works well when everyone
who helps out, like the staff, knows what they’re
supposed to do and follows the plan. When
everyone is clear about their roles and works
together, things run smoothly and efficiently.
ASSIGNMENT
Write the importance of front office and its
unit? The answer will be written in your
notebook the answer must be 5-7 sentences.
Thank You!!!

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