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ISM-Lecture-7

The document outlines the characteristics of good information, emphasizing that it must be reliable, timely, relevant, sufficient, unambiguous, complete, accurate, consistent, explicit, comparable, impartial, unbiased, and cost-effective. It also discusses sources of information, distinguishing between formal resources (internal and external) and informal sources, with examples related to call center information. The aim is to ensure that information systems management effectively supports decision-making processes.

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Sweta Rana
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11 views10 pages

ISM-Lecture-7

The document outlines the characteristics of good information, emphasizing that it must be reliable, timely, relevant, sufficient, unambiguous, complete, accurate, consistent, explicit, comparable, impartial, unbiased, and cost-effective. It also discusses sources of information, distinguishing between formal resources (internal and external) and informal sources, with examples related to call center information. The aim is to ensure that information systems management effectively supports decision-making processes.

Uploaded by

Sweta Rana
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Lecture-7

Information Systems Management/Management


Information System, (ISM/MIS)
Course ID: BBA-210
CHARACTERISTICS OF INFORMATION
 Good information is relevant for its
purpose, sufficient for being used,
complete for any problem, reliable and
must be targeted to the right person.
 It is also communicated in time, is

detailed enough to be understood and


is communicated to user by an
appropriate channel.
GOOD INFORMATION MUST HAVE THE
FOLLOWING CHARACTERISTICS
 Reliable- It must be verifiable , must come from
a reliable source, and meet the objective of the
user.
 Timely- Information must be given on time for
the purpose for which it is needed. Information
received too late will be of use and irrelevant.
 Relevant- It should be of current scenario and
valid information to reduce uncertainties.
 Sufficient/ Adequate- It should be adequate in
terms of quantity , so that decisions can be taken
on its basis.
 Unambiguous- It should be expressed in clear
terms. In other words, in should be
comprehensive.
CONTINUE….
 Complete- It should meet all the needs in
the current context as partial information is
of no use and leads to wrong decisions.
 Accurate- It means information should be

free of errors and mistakes and true.


 Consistent- Consistent information means

that the data format is correct, or that the


data is correct in relation to other data.
 Explicit- It should not need any further

explanation. It should not require further


analysis by the recipients for decision
making.
CONTINUE….
 Comparable/Unique- It should be of
uniform collection and well analyzed . In
order to add value to any organization,
information must be unique and distinctive.
 Impartial: Impartial information contains no

bias and has been collected without any


distorted view of the situation.
 Unbiased: It should be impartial, free from

any bias. In other words, it should have


integrity.
 Cost Effective- The cost of obtaining

information must not exceed the benefits of


information in monetary terms.
SOURCES OF INFORMATION
 Formal Resources: Formal sources of
information can come within or outside the
organization and include:
 Internal
 Computer system( human resource, accounting,
clients, inventory, purchasing)
 Staff records

 Accounting records

 Annual reports

 Long range planning records

 Company reports

 Business Documents( letters, minutes of meetings)


CONTINUE…
 External
 Professional Journals
 Books

 Surveys

 Industry & Govt reports

 Informal Sources: Information from informal


sources can include conversations with
colleagues at lunch or from friends or other
associates external to your company.
EXAMPLE
 Sources of call centre Information:
 Withincustomer contact centres, you can obtain
information from:
 Automatic Call Distributor( ACD) reports
 Other system reports

 Call monitoring checklists

 Formal
 Customers
 Email

 Human resource department

 Budgets

 Marketing department

 Company intranet

 Staff memos
CONTINUE..
 Informal
 Attending meetings
 Your manager
 Your team
 Colleague

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