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Chapter 3- Communication UPLOAD

The document outlines the importance of communication, detailing four types: intra-personal, interpersonal, small group, and organizational communication. It explains the communication process, key roles of sender and receiver, and emphasizes the significance of feedback. Additionally, it identifies various communication barriers and methods to overcome them for effective communication.

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Samantha
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4 views

Chapter 3- Communication UPLOAD

The document outlines the importance of communication, detailing four types: intra-personal, interpersonal, small group, and organizational communication. It explains the communication process, key roles of sender and receiver, and emphasizes the significance of feedback. Additionally, it identifies various communication barriers and methods to overcome them for effective communication.

Uploaded by

Samantha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Learning Outcomes

Explain the
Understand four types
communication
of communications
process

Explain the
communication
Discuss the key roles in
barriers and
communication
methods to
overcome it

Presentation for LSBF Faculty & Students


Communication
• The Importance of
Communication

• Communication: Process of transferring


information, thoughts, or messages
between individuals or groups.

• Effective communication is essential for


decision-making, team coordination,
conflict resolution, and leadership.

• Ensures clarity, coordination, and


collaboration within an organization.
• Identify or state (1 mark) 4 type of communication
• Intra
• Inter…

• Explain (2 marks – 3 marks) name of type of comm. + explain


(define, example)
Types of Communication
Intra-personal Communication

• Definition: Intra-personal communication refers to


communication that happens within oneself. It involves self-
reflection, self-talk, and internal dialogue.

• Importance: Effective intra-personal communication helps


managers make decisions, resolve personal conflicts, and
understand their own values and emotions.
•
Example: Setting personal goals or analyzing one’s own
performance.
Types of Communication
Interpersonal Communication

• Definition: Interpersonal communication occurs between


two or more individuals. It is the most common form of
communication in organizations.

• Importance: Interpersonal communication is vital for


building relationships, resolving conflicts, sharing ideas, and
negotiating with others. It can be verbal (spoken) or non-
verbal (body language, facial expressions).

• Example: A manager giving feedback to an employee.


Types of Communication
Small Group Communication

• Definition: This involves communication among a small number of


people, typically in teams or workgroups.

• Importance: Small group communication fosters collaboration,


brainstorming, problem-solving, and decision-making within a team
or department. It requires clear, open, and inclusive exchanges
of ideas.

• Example: Team meetings or brainstorming sessions.


Types of Communication
Organization Communication

• Definition: Organizational communication refers to theflow of


information within an organization, including both formal and
informal communication.

• Importance: Good organizational communication ensures that


information flows smoothly between departments, ensuring
alignment with organizational goals, enhancing productivity,
and reducing misunderstandings.

• Example: Company-wide announcements or departmental


updates.
The Communication Process
Effective communication involves a series of steps or stages,
ensuring that the intended message is successfully conveyed
from the sender to the receiver.

Hi, we need to I will see you


discuss. later.

Hi, we need to discuss.

I will see you later.


1

1
1 1 1

1 the correct flow of channel 1


Sender: The person who originates (initiates) the message.
Encoding: The process of converting the message into a format (such as words, sounds, or
images) that can be transmitted.
Message: The actual content that is being communicated.
Channel: The medium through which the message travels (e.g., spoken words, email, body
language, etc.).
Receiver: The person who receives the message.
Decoding: The process by which the receiver interprets or makes sense of the message.
Feedback: The receiver's response or reaction to the message, which is sent back to the
sender.
Noise: Any external factors that distort or interfere with the message, such as background
noise, misunderstandings, or language barriers.
Key Roles in the Communication Process:

Sender’s Role

• Definition: The sender is the individual or group who


initiates the communication.

• Responsibilities:

⮚ Encoding the message clearly and concisely.


⮚ Choosing the appropriate medium (email, phone, face-to-
face, etc.).
⮚ Considering the receiver's perspective and needs.
Key Roles in the Communication Process:

Receiver’s Role

• Definition: The receiver is the individual or group who


receives and decodes the message.

• Responsibilities:

⮚ Listening actively and attentively.


⮚ Decoding the message based on their understanding,
background, and context.
⮚ Providing feedback to the sender for clarity or confirmation.
Key Roles in the Communication Process:

Importance of Feedback

• Definition: Feedback is the receiver’s response to the


sender, indicating whether the message has been
understood or needs further clarification.

• Importance:

⮚ Helps to confirm that the message was understood


correctly.
⮚ Provides opportunities for improvement in the
communication process.
⮚ Encourages dialogue and reduces misunderstandings.
Steps in the Communication
Process

• Sender encodes the message.

• Message is transmitted through a channel (e.g., email, face-


to-face).

• Receiver decodes the message.

• Receiver provides feedback.


Communication Barriers

• Barriers to effective communication can distort or


prevent the message from being received as intended.
These barriers can arise at any stage of the communication
process.
Types of Communication Barriers
1. Physical Barriers

• Environmental factors such as noise, distance, or


technical issues (e.g., poor internet connection) that
hinder communication.
• Example: A noisy office disrupting a conversation.

2. Language Barriers

• Differences in language, jargon, or terminology can


create confusion. Misunderstandings often arise when the
sender and receiver use different words or have varying
levels of understanding of the same terms.
• Example: Technical jargon confusing a non-technical
"API," "byte," or "cloud computing" "myocardial infarction," "ECG," or "biopsy"
employee.
Types of Communication Barriers
3. Psychological or Emotional Barriers

• Emotions such as anger, fear, or stress can affect how the


message is sent or received. When individuals are emotionally
overwhelmed, they may have difficulty focusing or listening
effectively.
• Example: A stressed employee unable to focus on a manager’s
instructions.
open confrontation or debate is seen as a healthy way to
resolve disagreements
4. Cultural Barriers

• Differences in culture, norms, and values can affect how


messages are interpreted. What may be considered polite or
respectful in one culture may be viewed differently in another.
• Example: Misinterpreting gestures or expressions due to cultural
differences.
Types of Communication Barriers
5. Semantic Barriers "I'll meet you at the bank"—does this refer to a
financial bank or a riverbank?

• These occur when the sender and receiver have


different interpretations of the same word or phrase.
Ambiguity in language or technical terms can cause
confusion.
• Example: Misinterpretation of instructions
"cheap" by connotation
often has a negative
employees.

6. Organizational Barriers
• Structural issues such as hierarchy, poor communication
channels, or information overload.
• Example: information overload, lack of clear
communication channels, lack of feedback loop
Overcoming Communication Barriers
• Active Listening: Engage in attentive and empathetic listening to
ensure that the message is accurately received.

• Clarification and Feedback: Always ask for clarification when


needed and provide constructive feedback to ensure mutual
understanding.

• Simplify Language: Avoid using complex or technical language


unless necessary, and ensure the message is appropriate for the
audience.

• Cultural Sensitivity: Be aware of and respect cultural differences


when communicating with people from diverse backgrounds.

• Proper Timing and Medium: Choose the right time and

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