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Business and It Alignment Webcast External

Business and IT Alignment

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79 views

Business and It Alignment Webcast External

Business and IT Alignment

Uploaded by

ramjet1
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Business and IT Alignment

David Johnson
Market Segment Manager, Service and Asset Management
“However beautiful the strategy, you should
occasionally look at the results.”
--Winston Churchill

© Altiris Inc. DISCOVER. CONTROL. COMPLY.


Opportunity
• Aligning IT with the business means:
– Changing rapidly to support new business
opportunities
– Driving out wasted time and inefficiency
– Driving out hidden costs
– Avoiding unnecessary complexity
• Altiris solutions save time, cut costs and
eliminate waste

© Altiris Inc. DISCOVER. CONTROL. COMPLY.


History
• IT is evolving along a well-worn path
• Other industries have shown the way
• Continuous improvement is the key
• Reduced costs, measurable ROI

© Altiris Inc. DISCOVER. CONTROL. COMPLY.


The Deming Cycle and ITIL

Act Determine
Plan
goals and
Take targets
appropriate Determine
action methods to
reach goals
Engage in
Check the education &
effects of Ttaining
implementation
Implement
work

Check Do

© Altiris Inc. DISCOVER. CONTROL. COMPLY.


Examples of Removing Wasted Time and Effort
• Just-in-time manufacturing
• Automated OS migration and deployment
• Integrated asset management
• Elimination of application integration points

“If you have always done it that way, it is probably wrong.”


--Charles
Kettering, inventor

© Altiris Inc. DISCOVER. CONTROL. COMPLY.


CIO Priorities

Source: Gartner

© Altiris Inc. DISCOVER. CONTROL. COMPLY.


Applying These Concepts to IT
• Configuration Management Database (CMDB)
• IT Service Management
• IT Asset Management

© Altiris Inc. DISCOVER. CONTROL. COMPLY.


1.) Delivering Projects that Enable Business Growth
• CMDB
• IT Service Management
• IT Asset Management

“Companies that systematically manage the lifecycle of their IT


assets will reduce the cost per asset by as much as 30 percent during
the first year, and between 5 percent and 10 percent annually during
the next five years (0.8 probability).”

--Gartner, F. Obrien, Life Cycle Management Underpins IT Asset Management

© Altiris Inc. DISCOVER. CONTROL. COMPLY.


2.) Linking Business and IT Strategies and Plans
• Provides data necessary for decision-making
• Faster mergers, better integration
LINKING BUSINESS AND IT
• Understand the cost of services

“As IT transforms itself into a service provider, it has gradually


assembled islands of infrastructure domains, which offer views that
represent business services. Having built these views, IT now must
rely on new tools that enable a better understanding of the impact of
change. “
--Gartner, Ronni Colville, Configuration Management Broadens IT Reach in IT Operations

© Altiris Inc. DISCOVER. CONTROL. COMPLY.


3.) Building Business Skills in the IS Organization
•ITIL
•Exposure to external knowledge and methods
•Transfer of Information APPLYING METRICS

“Inventory data is the foundation of many IT service management


processes, so it is imperative to have an accurate baseline and
manage changes to the inventory as they occur.”
--Gartner, P. Adams

© Altiris Inc. DISCOVER. CONTROL. COMPLY.


Continuous Improvement for IT
• Identify the services that you provide
– Not just e-mail or general ledger
– Employee on-boarding and off-boarding
– Software requests
• Build the process in the tools
– V1  V2  V3

© Altiris Inc. DISCOVER. CONTROL. COMPLY.


Forrester Wave™: Service Desk Management

© Altiris Inc. DISCOVER. CONTROL. COMPLY.


2006 Forrester Wave - ITAM

© Altiris Inc. DISCOVER. CONTROL. COMPLY.


Continuous Improvement for IT
• Identify the services that you provide
– Not just e-mail or general ledger
– Employee on-boarding and off-boarding
– Software requests
• Build the process in the tools
– V1  V2  V3

© Altiris Inc. DISCOVER. CONTROL. COMPLY.


History
• IT is evolving along a well-worn path
• Other industries have shown the way
• Continuous improvement is the key
• Reduced costs, measurable ROI

© Altiris Inc. DISCOVER. CONTROL. COMPLY.

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