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7. EI

The document discusses the importance of Emotional Intelligence (EI) and Etiquette Intelligence in fostering positive interpersonal relationships. It emphasizes the ability to understand and respond to emotions, as well as the significance of self-awareness and appropriate behavior in social interactions. The content includes practical scenarios to illustrate how EI and etiquette can be applied in professional settings.

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Khushi Gupta
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12 views24 pages

7. EI

The document discusses the importance of Emotional Intelligence (EI) and Etiquette Intelligence in fostering positive interpersonal relationships. It emphasizes the ability to understand and respond to emotions, as well as the significance of self-awareness and appropriate behavior in social interactions. The content includes practical scenarios to illustrate how EI and etiquette can be applied in professional settings.

Uploaded by

Khushi Gupta
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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LEADING WITH

EMOTIONAL & ETIQUETTE


INTELLIGENCE
te s
e t
i q u
t
Emot
E
iona l
EI & Etiquettes are co-existing skills
Help in building positive inter-personal relations
They enrich each other & determine your behaviour

te s
e t
i q u
t
EEmot
ions
Emotional Intelligence
EI is your ability to think, feel & act consciencely
consciously
Ability to understand & respond intelligently to:-

THOUGHTS FEELINGS ACTIONS


EI facilitating Etiquette Skills ?

2
FORMAL
HIGH VISIBILITY EI INFORMAL

& Protocols have not changed much for


SELF
REGULATION AW SE
A L AR LF
I
C LS EN
O
S KIL ES
S S
EMOTIONAL
INTELLIGENCE
THY
EMPA
Emotion Researchers.
# Ability to sense other people's emotions

??
+
THY
EMPA

* Ability to understand what others are feeling


* Seeing things from others’ point of view
* Imagine yourself to be in their ‘shoes’
TRYING TO ALIGN YOUR FEELINGS WITH OTHER’S FEELINGS
Emotion Researchers. Three types of EMPATHY

Cognitive

Emotional
Compassionate
THY
EMPA
Coop
Comn

A L
I
C LS
O
S KIL
S Ldrship
Patience
THY

Relationship
Bldg
EMPA

Socially focused soft skills that people


use to build relationships with
coworkers, clients and customers
SELF
REGULATION
A L
I
C LS
O
S KIL
S
THY
EMPA

Taking a pause between a FEELING & AN ACTION

Take time to think through Make a plan, wait patiently


Four Dimensions of Self-Awareness
•What Others Say & Think AboutSELF
You.
REGULATION
•Thoughts & Feelings You Have About Yourself AW SE
L
AAre AR LF
I
C LS
•Who You Really
O EN
S I L
•Who You Want Kto Become ES
S S
THY
EMPA

Conscious knowledge of one's own CHARACTER & FEELINGS


Two States of Self Awareness
Public Self Awareness Private Self Awareness
SELF
REGULATION AW SE
A L AR LF
I
C LS
O EN
S KIL ES
S S
s Goal
Gu
THY
EMPA

UR
BE H A V IO
ETIQUETTE INTELLIGENCE
Adding the word ‘intelligence’ to etiquette implies:
# Ability to learn & apply appropriate behaviour
# This helps you sharpen the skills you possess
EGS : ETIQUETTE INTELLIGENCE
Encouraging respect & courtesy without bias
Code of
Conduct
1.
2.
3.
4.
5.

Laid down Code of Conduct followed


Remembering Names !!!
Returning a phone call
Polishing & Honing Host Intelligence Skills
2 Looking Back !!..... Purpose of EI ?

Etiquette & Emotional Intelligence is largely based


on making people around you feel comfortable.

By treating people with kindness, courtesy


and respect we make ourselves more likeable
AND
build stronger friendships & business relations.
Mock Activity
Mock Activity - 1
You are the youngest of the 06 members of
your Team. One of your senior male colleagues
is a ‘foul mouth’ and keeps ridiculing you for
your work and often tries to let you down.
How will your “Etiquettes Training” help you
in dealing with this situation ?

Polite, Professional, Patient, Courteous, Tactful

Seek audience for understanding the reason(s)


Mock Activity - 2
You call a woman employee to your office to
counsel her for poor performance and repeated
discipline violations. The said employee starts
crying and defends herself in a loud tone.
2
How will your E I help you in dealing with
this situation ?

Patient, Tact, Maturity, Firmness, Care & Caution

Call HR Manager & be firm in counselling the employee


ETIQUETTE INTELLIGENCE
EMOTIONAL

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