LW

Lead Workplace
Communication C
Attendance
 LW
Lead Workplace
Communication C
INDENTIFYING COMMUNICATION
METHOD

• When you are tasked with explaining or

presenting a workplace process, you should
be able to identify the best communication
method suitable for that situation. For
instance, even if the requestor of the
information uses verbal communication to
talk to you, you must be able to select which
is a more appropriate response: whether a
written response or an immediate verbal
response.
 Types of Written, Verbal and Non-Verbal
Communication
Written Communication Verbal Non-Verbal
Methods Communication Methods Communication Methods

 This is used when the

information to be relayed is  When the information is just short
too lengthy, or involves  This is used when the information is
When there are not much details- details
Description of several processes that may indirectly requires to be searched or
that can be easily remembered
information confuse the listener.  countercheck
 When the information requires to be
When a critical detail or
searched or countercheck
lengthy number of detail is
important.

 When there is time to

 When the information is indirectly
compose the written When information is needed immediately
required to answered the question was
Urgency communication. and required to be answered after the
 asked
When checking vital question was asked.
information is required.
 Facial expression
 E-mail  Face to face conversation  Body movement & postures
 Printed document  Presentation  Gestures
Types  Chat  Phone call  Eye contact
 SMS (text message)  Video call  Touch
 Shared site  Voice  Space
Communication
Modes
ENSURING CORRECT AND COMPLETE
INFORMATION AND PROCESS

• Effective communication requires that

the information or contents of the
message are correct and complete. An
information is complete when the what,
when, where, who, why, and how are
stated (if possible or deemed needed).
Thus, when relaying information, you
should ensure that these types of
questions are answered.
Possible resources that you
may encounter in the
workplace
Resource Written Communication Methods
type
Most technical or IT-related companies would keep a
knowledge base, a database of information that can be
access and searched by user. This database may compile
Company objective knowledge or previous experience of employees.
knowledge
base / Use this resource when it’s present, and if the
Intranet information is technical or objective, of if you think that it is
possible that somebody had experience it before.
 Memorandums may be kept
archived by someone in the
company. These memos may
include Standard Operational
Memo or
Procedures (SOPs) that you need to
SOP
know.
Docume
nt
Use these when they are
present, and if the answer being
 A Code of Conduct contains
the governing laws and policies of
the company, usually drafted and
maintained by the human
Code of
resources department.
conduct
Used this when the missing
information is related to company
policies.
 Your supervisor may know
most of the information or
process you are not aware
of. It is possible to consult
Supervis
ors them first on various
situation. If they are
uncertain, he or she may at
 Your tenured colleagues may know
the answer to your question as
well. They have been with the
Tenured company longer than you do or
employee may have encountered more
s situations than you do. It is
possible they know the details of a
certain process or information.
 With the World Wide Web fully
developed nowadays, it is
possible to find information on
almost everything online. Of
Interne
course, ensure that you are
t
using a reputable website when
finding information or process
that are not found in other
WORKPLACE ISSUES

• Issues are often easily felt and

acknowledged by an employee. Issues are
different from problems. Problems are
usually resolvable and the solution is
objective. Issues may be unresolvable
because of conflicting interests or
insufficient resources.
 Issues can either stem from productivity causes
or quality causes, such as the following:

• Team dynamics issues such as unresolvable disagreement,

blaming, lack of teamwork, or personal issues
• Financial loss due to whatever reasons
• Unsatisfied clients, usually someone important to the
company
• Reputation problem in which the name of the company
may be at risk
• External factors such as competitions, calamities, or
political climate.
 LEADING WORKPLACE DISCUSSIONS
AND TYPES OF QUESTIONS

• If you are tasked to lead in resolving an

issue, and you have concluded that meeting
with the people involved or affected is a
crucial step, then gather as much
information as necessary. Before or during
the meeting, ask questions to each of the
person or department involved in order to
acquire details.
 Types of
Questions
Open-Ended
Questions
Closed-Ended
Questions
Leading
Questions
Funnel
Questions
 CONVERSING POSSITIVELY

• It is possible that likely during a meeting or

conversations with colleagues, you or a colleague may
feel like criticizing or blaming a person. It may indeed
be someone’s fault and you may feel that the person
guilty must be held accountable. However, the
workplace needs all workers to always act
professionally; this also means that employees should
use the proper communication methods to
communicate their feedback towards other employees.
 COMMUNICATING OUTCOMES OF A
MEETING

During a meeting, all discussions must

documented. This record of the events in the
meeting is called minutes of the meeting, and the
person who was tasked to complete it is the scribe.
Once the discussion is over, the team members
must come up with goals or action plans to address
the issues discussed. Goals must be specific.
 Specific goals answer the five W’s and
one H questions.

At the same time specific goals are also:

Measurabl Attainable Time-

e bound
Identifying the Correct Activity
Resource 1.1
 From the box, select the right resource of
information that corresponds to each number. Some
items may have more than one possible answer.

Knowledge Code of
Memos
base Conduct

Tenured
Supervisors Internet
Colleague
 1. How to close program
2. What will happen if a programmer fails to complete the project time?
3. Previous resolution to a client’s problem
4. A newly launched programming language
5. The process of approving a project
6. Reason why a client is demanding
7. How to file for a leave
8. Considerations when writing a code
9. Other legal matters
10. Entering workplace wearing shorts
 Answer:
1. Knowledge base 6. internet
2. Memo 7. Memo
3. Tenured Colleague 8. Knowledge
base
4. Knowledge base 9. memo
5. Supervisor 10. Memo