0% found this document useful (0 votes)
3 views29 pages

OB Lesson 7

The lesson covers the foundations of organizational structure and communication, focusing on key elements such as work specialization, departmentalization, and chain of command. It also discusses various types of organizational structures, including divisional and matrix structures, and emphasizes the importance of effective communication flows within organizations. Key communication skills for managers and the impact of technology on communication are also highlighted.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
3 views29 pages

OB Lesson 7

The lesson covers the foundations of organizational structure and communication, focusing on key elements such as work specialization, departmentalization, and chain of command. It also discusses various types of organizational structures, including divisional and matrix structures, and emphasizes the importance of effective communication flows within organizations. Key communication skills for managers and the impact of technology on communication are also highlighted.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 29

Organisational

Behaviour
Lesson 7:
Foundations of Organisation Structure &
Organisation Communication

Lecturer: Raymond Wiranatakusuma


[email protected]
Today’s Lesson

Organisational Structure

• Elements of organisation structure


• Types of organisation structure

Organisational Communication

• Communication Flow: Vertical, Horizontal, Diagonal Communication


• Organisation communication & organisation culture
• Communication skills for managers
• Channels of communication & technology
Organisation Structure
Organization Structure

◼ Defines how job tasks are formally


divided, grouped, and coordinated

◼ Key elements to be addressed:


◼ Work specialization
◼ Departmentalization
◼ Chain of command
◼ Span of control
◼ Centralization/Decentralization
◼ Formalization
14-4
Work Specialization

◼ Division of labor
◼ Describes the degree to which activities in the organization are subdivided into
separate jobs
◼ Creates problems when carried too far

14-5
Departmentalization

◼ Basis by which jobs are grouped together


◼ Function
◼ Product
◼ Geography
◼ Process
◼ Customer

14-6
Chain of Command

◼ Unbroken line of authority that extends from the top of the organization to the
lowest echelon and clarifies who reports to whom
◼ Authority
◼ Unity of Command principle
◼ Fewer organizations find this is effective

14-7
Span of control

◼ Determines the number of levels and managers an organization has


◼ Trend in recent years has been toward wider spans of control
◼ Wider span depends on employees knowing their jobs well

14-8
Centralization and Decentralization

◼ Centralization - degree to which decision making is concentrated at a single point in


the organization

◼ Highly centralized is when top managers make all the decisions

◼ More decentralized is when front line employees and managers make decisions

14-9
Formalization

◼ Degree to which jobs


within the organization are
standardized

14-10
Common Types of Organisation Structure
Useful reading: https://www.aihr.com/blog/types-of-organizational-design/
https://www.aihr.com/hr-glossary/functional-organizational-structure/
Divisional Structure

◼ Can take on many forms, such as by


market, product, or location.

◼ Each division has its separate P&L and a


division president who reports to the CEO.
Matrix
Manager Manager Manager Manager

R&D
Group

Helix org R&D


Group

R&D
Group
Agile (Team Based) organisations …
Case Study: Haier

◼ Describe the organisation structure of Haier.


◼ Do you consider this as a functional, divisional, matrix, or agile structure? Explain.
◼ What are the benefits of this structure/why does Haier choose to use this structure?
Organisation Communication
Activity/Discussion
Work in a group of 3 to 4 people. Use the resources given in the next 3 slides and your
understanding of Organisation Communication to answer the following questions. Let’s
practice your cognitive skills and not use AI and the internet for this activity. Be ready to
present and explain your answer to the class without reading your notes.
ALL Groups:
1. What is organisational communication?
2. Explain what “vertical communication”, “horizontal communication”, and “diagonal
communication” mean
GROUP 1 & 2:
3. Discuss the importance of upward communication.
4. Discuss reasons that prevent upward communication from effectively taking place in
organisations. What can organisations do to ensure effective upward communication? Explain.
GROUP 3 & 4
3. Discuss the importance of Horizontal Communication.
4. Discuss factors that prevent effective horizontal communication within an organisation.
What can organisations do to ensure effective horizontal communication?
GROUP 5 & 6
3. What are the advantages and disadvantages of diagonal communication?
4. Should organisations encourage diagonal communication? Justify your opinion.
What is “Organisation Communication”?
Downward & Upward Communication
Communication Flows

Source: https://www.iosrjournals.org/iosr-jbm/papers/Vol22-issue8/Series-2/E2208024254.pdf

Visit & Read:


Communication Flo
ws
Source: https://www.ckju.net/en/dossier/how-organizational-culture-impacts-communication/1255
Communication necessary throughout the organisation

At each management
level the roles and
responsibilities are
different …
Communication
plays an important
part at all levels of an
organisation…
What makes a
manager an excellent
communicator?

◼ Active listening.
◼ Authenticity.
◼ Ethical - do what you say!
◼ Trust and rapport.
◼ Be clear and succinct
◼ Emotional intelligence.
◼ Be aware of your non-
verbal body language
◼ Articulation and tone of
voice.
◼ Ask great questions.
◼ Provide feedback
Channels of communication in organisations

• It is important to select the correct channel of


communication (and location) depending on the purpose
of your communication.
New technology changing communication
in organisations…

Changing how information is stored and


shared
CONCLUSION – SO WHAT YOU’VE LEARNED TODAY?

◼ _____________________________________________________________________________

◼ _____________________________________________________________________________

◼ _____________________________________________________________________________

◼ _____________________________________________________________________________
END OF LESSON
7

You might also like