OB Lesson 7
OB Lesson 7
Behaviour
Lesson 7:
Foundations of Organisation Structure &
Organisation Communication
Organisational Structure
Organisational Communication
◼ Division of labor
◼ Describes the degree to which activities in the organization are subdivided into
separate jobs
◼ Creates problems when carried too far
14-5
Departmentalization
14-6
Chain of Command
◼ Unbroken line of authority that extends from the top of the organization to the
lowest echelon and clarifies who reports to whom
◼ Authority
◼ Unity of Command principle
◼ Fewer organizations find this is effective
14-7
Span of control
14-8
Centralization and Decentralization
◼ More decentralized is when front line employees and managers make decisions
14-9
Formalization
14-10
Common Types of Organisation Structure
Useful reading: https://www.aihr.com/blog/types-of-organizational-design/
https://www.aihr.com/hr-glossary/functional-organizational-structure/
Divisional Structure
R&D
Group
R&D
Group
Agile (Team Based) organisations …
Case Study: Haier
Source: https://www.iosrjournals.org/iosr-jbm/papers/Vol22-issue8/Series-2/E2208024254.pdf
At each management
level the roles and
responsibilities are
different …
Communication
plays an important
part at all levels of an
organisation…
What makes a
manager an excellent
communicator?
◼ Active listening.
◼ Authenticity.
◼ Ethical - do what you say!
◼ Trust and rapport.
◼ Be clear and succinct
◼ Emotional intelligence.
◼ Be aware of your non-
verbal body language
◼ Articulation and tone of
voice.
◼ Ask great questions.
◼ Provide feedback
Channels of communication in organisations
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END OF LESSON
7