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Types of Information Systems

The document outlines various types of information systems, including Expert Systems, Transaction Processing Systems, Office Automated Systems, Executive Support Systems, Management Information Systems, Decision-support Systems, Customer Relationship Management, Learning Management Systems, and Human Resource Management Systems. Each type is described in terms of its purpose, functionality, and examples of use within organizations. The document aims to categorize these systems based on organizational hierarchy and their roles in enhancing business operations.

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MOULHAM SAMAシ
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2 views

Types of Information Systems

The document outlines various types of information systems, including Expert Systems, Transaction Processing Systems, Office Automated Systems, Executive Support Systems, Management Information Systems, Decision-support Systems, Customer Relationship Management, Learning Management Systems, and Human Resource Management Systems. Each type is described in terms of its purpose, functionality, and examples of use within organizations. The document aims to categorize these systems based on organizational hierarchy and their roles in enhancing business operations.

Uploaded by

MOULHAM SAMAシ
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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WEEK-2

TYPES OF INFORMATION
SYSTEMS
LECTURER
ER.MOHANAPRIYA
LEARNING OBJECTIVES
1. List The different types of informations systems
2. Describe the different Information systems
3. Categorize information systems based of the organization hierarchy
Expert Systems or Knowledge
Management Systems ("KMS")
• Exist to help businesses create and share
information.
• These are typically used in a business where
employees create new knowledge and expertise -
which can then be shared by other people in the
organisation to create further commercial
opportunities.
E.g.
• CasLegal
• Tele-medicine
Transaction processing systems (TPS)

• Designed to process routine transactions


efficiently and accurately.
• A business will have several TPS; for example:
• Billing systems to send invoices to customers
• Systems to calculate the weekly and monthly
payroll and tax payments
• Production and purchasing systems to calculate
raw material requirements
• Stock control systems to process all movements
into, within and out of the business
• Good examples include firms of lawyers, accountants and management
consultants.

• KMS are built around systems which allow efficient categorisation and
distribution of knowledge.

• For example, the knowledge itself might be contained in word processing


documents, spreadsheets, PowerPoint presentations. internet pages or whatever.

• To share the knowledge, a KMS would use group collaboration systems such as an
intranet.
Transaction Processing
Systems
• TPS are designed to process routine transactions efficiently and
accurately. A business will have several TPS; for example:

- Billing systems to send invoices to customers


- Systems to calculate the weekly and monthly payroll and tax
payments
- Production and purchasing systems to calculate raw material
requirements
- Stock control systems to process all movements into, within and out
of the business
Office Automated
Systems
• These are systems that try to improve the productivity of employees
who need to process data and information.
• Perhaps the best example is the wide range of software systems that
exist to improve the productivity of employees working in an office
(e.g. Microsoft Office XP) or systems that allow employees to work
from home or whilst on the move.
Executive Support System
(ESS)
• ESS is designed to help senior management make strategic decisions.
• It gathers, analyses and summarises the key internal and external
information used in the business.
• ESS typically involve lots of data analysis and modeling tools such as
"what-if" analysis to help strategic decision-making.
Management Information
System (MIS)
• is mainly concerned with internal sources of information.
• MIS usually take data from the transaction processing systems and
summarise it into a series of management reports.
• MIS reports tend to be used by middle management and operational
supervisors.
Decision-support systems
(DSS)
• are specifically designed to help management make decisions in
situations where there is uncertainty about the possible outcomes of
those decisions.
• DSS comprise tools and techniques to help gather relevant
information and analyse the options and alternatives.
• DSS often involves use of complex spreadsheet and databases to
create "what-if" models
Customer Relationship
Management (CRM)
• CRM is an approach to managing a company's interaction with
current and potential customers.
• It uses data analysis about customers' history with a company and to
improve business relationships with customers, specifically focusing
on customer retention and ultimately driving sales growth.
• One important aspect of the CRM approach is the systems of CRM
that compile data from a range of different communication channels,
including a company's website, telephone, email, live chat, marketing
materials, and more recently, social media
Learning Management System
(LMS)
• This is a collection of systems used in the management of a learning institution it
includes:
1. Virtual learning environments
2. Enrolments systems
3. Initial diagnostic systems
4. Wikis
5. Accounting and Finance system
6. Online Library
7. Attendance, Academic progression and retention system
8. Timetabling systems
9. Results Management System
Human Resource Management
System
• A HRMS is a combination of systems and processes that connect
human resource management and information technology through
HR software. A HRMS may help to revolutionize a workplace.
• The automation of repetitive and time consuming tasks associated
with human resources management frees up some of the companies
most valuable employees and allows the focus to shift to culture,
retention, and other highly impactful areas.
THANK YOU

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