15 Performance Management
15 Performance Management
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Performance Management
The
Annual
Performance
Management
Process
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Performance Management
The Importance of Performance Planning
1.Quality
2.Quantity
3.Timeliness
4.Effective use of Resources
5.Manner of Performance
6.Method of Performing
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Performance Management
Developing Performance Goals/Objectives
Avoid Unrealistic Goals
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Performance Management
Developing Performance Goals/Objectives
Verifying and Recording Performance
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Performance Management
Developing Performance Goals/Objectives
Verifying and Recording Performance
Record Performance
•Record only job-related performance, avoid making statements about
an individual
•Do not try to record every event; select a representative sample of
performance
•Cross validate reports from others
•Record both positive and negative performance
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Performance Management
Developing Performance Goals/Objectives
Example
Problem
An employee has been making mistakes while entering the payroll for
the last month. They have had to go back and correct their mistakes
the next day, taking time away from other projects.
Performance Need
Employee needs to prepare all work accurately and on time in order
to keep on schedule and provide the other administrative services as
part of their job.
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Performance Management
Developing Performance Goals/Objectives
Example
Goal
Go through PPS training refresher course, in order to keep up to date
and get a reminder of the intricacies of the system (by November
2012).
Outcome
Skills to enter payroll into the PPS system, on time, with a lower rate
of error, in order to free up time for other administrative tasks.
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Performance Management
Counseling and Coaching Tips
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Probationary Period
After the New Hire
Probationary Period
All professional and support staff employees who hold career
appointments shall serve a probationary period during which time
their work performance and general suitability shall be evaluated in
writing.
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Probationary Period
After the New Hire
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Probationary Period
After the New Hire
15
Performance Management
Performance Appraisal
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Performance Management
Performance Appraisal
Guidelines
•Frequent Communication Throughout the Year
•Judge Your Own Performance
•Warm-Up Period
•Be Candid & Be Specific
•Build on Strengths
•Be a Positive Listener
•Judge Performance - Not the Person
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Performance Management
Performance Appraisal
Assignment of Overall Performance Rating
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Performance Management
The Appraisal Discussion
Discussion Tips
•Clearly state the purpose of the meeting and explain the process
•Tell staff member what can come out of meeting, including future
assignments, clear communication, and increased duties
•Help the staff member feel at ease and receptive
•Avoid criticism of personality or personal traits
•Use listening skills to separate facts from opinions
•Conclude with a summary of the main points of the discussion
•Inform staff member of the option to respond to the appraisal
•Have employee sign the form, or set a mutually agreeable date for
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signing the final form
Performance Management
The Appraisal Discussion
Supervisor's Self Evaluation