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Principles of Total Quality Management

Total Quality Management (TQM) is a comprehensive approach aimed at enhancing quality through customer satisfaction, continuous improvement, and employee involvement. Key principles include teamwork, a process-oriented strategy, fact-based decision making, employee empowerment, and strong supplier partnerships. The focus is on understanding customer needs, optimizing processes, and fostering collaboration to achieve quality objectives.

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Nayana N
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2 views

Principles of Total Quality Management

Total Quality Management (TQM) is a comprehensive approach aimed at enhancing quality through customer satisfaction, continuous improvement, and employee involvement. Key principles include teamwork, a process-oriented strategy, fact-based decision making, employee empowerment, and strong supplier partnerships. The focus is on understanding customer needs, optimizing processes, and fostering collaboration to achieve quality objectives.

Uploaded by

Nayana N
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Principles of Total Quality

Management
Total Quality Management (TQM) is a holistic approach to
improve quality.

It focuses on customer satisfaction, continuous improvement,


and employee involvement.

NN
by Nayana Nagraj
Customer Focus
Understanding Needs Quality Products Feedback Loop
Know customer expectations Ensure products meet or Regularly collect and use
deeply to deliver value. exceed customer customer feedback to improve.
requirements.
Continuous Improvement
Identify Gaps
Spot areas where quality can be enhanced.

Implement Changes
Make incremental improvements regularly.

Review Results
Track progress and refine processes continually.
Teamwork and Collaboration
Shared Goals Open Communication Mutual Support

Align teams around quality Encourage transparent dialogue Foster cooperation to enhance
objectives for success. to solve challenges. overall performance.
Process-Oriented Approach
Identify Processes Optimize Steps Standardization
Map key activities Simplify processes to Develop consistent
contributing to product eliminate waste and errors. procedures for reliable
quality. outcomes.
Fact-Based Decision Making
Data Type Purpose

Quality Metrics Track performance and


identify issues

Customer Feedback Understand satisfaction


and improvement points

Process Data Analyze efficiency and


compliance
Employee Empowerment
Encourage Innovation
Invite staff to suggest improvements and solutions.

Build Trust
Delegate responsibility and value employee input.

Recognition
Celebrate achievements to motivate and retain talent.
Supplier Partnership
Collaborate Closely
Work with suppliers to enhance quality and efficiency.

Set Clear Standards


Define quality expectations for all materials received.

Share Feedback
Provide regular performance reviews to improve
supply chain.

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