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Store Manager Training Presentation

The document outlines a three-day training program for Store Managers at Boost Mobile, focusing on effective team management, customer engagement, and operational efficiency. Key topics include creating a welcoming store environment, utilizing technology for sales analytics, and implementing customer loyalty programs. The training emphasizes the importance of empowering team members through coaching and effective communication to drive sales and enhance customer experiences.

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Fiza Naimat
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0% found this document useful (0 votes)
7 views13 pages

Store Manager Training Presentation

The document outlines a three-day training program for Store Managers at Boost Mobile, focusing on effective team management, customer engagement, and operational efficiency. Key topics include creating a welcoming store environment, utilizing technology for sales analytics, and implementing customer loyalty programs. The training emphasizes the importance of empowering team members through coaching and effective communication to drive sales and enhance customer experiences.

Uploaded by

Fiza Naimat
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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STORE MANAGER

TRAINING
Empowering Growth and Performance
in the Workplace

Let’s Learn!

Boost Mobile
INTRODUCTION
What does it take to not only meet but exceed
customer expectations?

Welcome to Day 1 of Your Store Manager Journey!


• Over the Next 3 Days:
⚬ We will learn effective techniques to inspire and manage
your team.
⚬ Discover how to boost sales and enhance customer
engagement.
⚬ Master daily operations to maintain a high-performing
store.
⚬ Understand how to create a welcoming environment
Together, We’ll:
that encourages loyalty.
Build the best Boost Mobile experience for our
customers.
Foster a culture of teamwork and excellence.
Equip you with the tools to drive results and achieve
your store goals.

Let’s Begin with Setting the Standard!


D AY 0 1 : S T O R E S TA N D A R D & E X P E R I E N C E
What impression does your store leave?

• Consistent layout enhances customer navigation and product visibility.


• A tidy environment creates a welcoming atmosphere and reflects professionalism.
• Encourage 5-star experiences by asking satisfied customers to share their
feedback online.
• Implement ‘StampMe’ Loyalty Rewards Program to boost customer retention and
encourage repeat visits.
• Rate Store Photos and discuss what elements make certain stores stand out.
T E C H N O L O GY & T O O L S

• Be savvy with functionalities of POS systems, including


transaction processing, inventory management, and
customer data collection.
• Leverage sales analytics to track performance metrics,
identify trends, and make informed decisions. It would
help in identifying improvement areas of Sales
Representative too.
• Keep informed of the latest mobile technologies that
can enhance customer experience and streamline
operations. Like new 5G Technology, digital wallets, and
customer loyalty program.
REFLECTION QUESTIONS
How does a clean, branded store impact
sales?
What feedback have you received from
customers?
How can you implement StampMe effectively
at your store?

DISCUSSION
What stood out the most for you
today?
D AY 0 2 :
S T O R E O P E R AT I O N S
Role of efficiency in daily operations to drive success

• Maintain accurate stock levels through regular logging, tracking, and


verification of shipments to ensure product availability.
• Order new Boost Merchandize that enhance customer experience and
drive sales, aligning with brand standards.
• Adhere to all guidelines to ensure consistent operations and protect the
brand's integrity.
• Ensure secure access to systems while managing passwords effectively.
• Follow procedures to investigate discrepancies/theft and mitigate losses.
• Streamline processes for time off, refunds, and supply needs to enhance
operational efficiency.
P RAC T I C E S C E N A R I O

Simulate a refund process and


submit a request to gain hands-on
experience.
CUSTOMER ENGAGEMENT
turn one-time shoppers into lifelong customers

Strategies for Create a Welcoming Utilize Customer


Customer Retention Environment Feedback:

Implement loyalty Foster a friendly and Actively seek and


programs, personalized inviting atmosphere to analyze customer
communication, and make customers feel feedback to understand
follow-up interactions to valued and comfortable. their needs and
keep customers Train staff to greet preferences.
engaged and encourage customers warmly and
repeat business. provide assistance as
needed.
REFLECTION
QUESTIONS
• What’s one process you feel
confident in now?
• What tools do you need more
clarity on?
• How can you help prevent phone
or cash shortages?
D AY 0 3 : T E A M L E A D E R S H I P
Are you empowering your team or just directing them?

• Foster an inclusive environment where every team member


feels valued and empowered to contribute.
• Utilize clear and open communication to enhance collaboration
and understanding among team members. Check up on Sales
Representative and Customer Support to see if they need
assistance.
• Implement training programs that not only develop skills but
also inspire and engage employees.
• Equip your team with strategies to handle objections,
maximize sales opportunities, and effectively discuss financing
options.

• Coaching Vs Managing
• coaching focuses on personal development, while managing
emphasizes task completion.
• Coaching offers constructive feedback to improve
performance, meanwhile Managing provides direct instructions
to gain immediate result
SALES TECHNIQUES
• Familiarize yourself with features, benefits, and competitive advantages of our offerings.
• Use Upselling and Cross-selling strategies to enhance customer satisfaction while
increasing average transaction value.
• Learn effective methods to turn objections into opportunities for sales by acknowledging
and empathizing. Turn the objection into a positive. For example, if a customer says the
price is too high, emphasize the long-term savings or value they’ll receive.
• The GREAT Sales Model for Mystery Shops is a structured approach to ensure consistent,
high-quality customer interactions.

Activity:
Role-Play Common Objections and practice responses to typical customer concerns in a
supportive environment.
E VA LU AT I O N
How can you turn a 'no' into a 'yes' in your sales
conversations?

• Identify which team members may benefit


from additional coaching and support.
• What would your reps say you need to
improve?
THANK YOU
FOR YOUR
ATT E N T I O N

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