Store Manager Training Presentation
Store Manager Training Presentation
TRAINING
Empowering Growth and Performance
in the Workplace
Let’s Learn!
Boost Mobile
INTRODUCTION
What does it take to not only meet but exceed
customer expectations?
DISCUSSION
What stood out the most for you
today?
D AY 0 2 :
S T O R E O P E R AT I O N S
Role of efficiency in daily operations to drive success
• Coaching Vs Managing
• coaching focuses on personal development, while managing
emphasizes task completion.
• Coaching offers constructive feedback to improve
performance, meanwhile Managing provides direct instructions
to gain immediate result
SALES TECHNIQUES
• Familiarize yourself with features, benefits, and competitive advantages of our offerings.
• Use Upselling and Cross-selling strategies to enhance customer satisfaction while
increasing average transaction value.
• Learn effective methods to turn objections into opportunities for sales by acknowledging
and empathizing. Turn the objection into a positive. For example, if a customer says the
price is too high, emphasize the long-term savings or value they’ll receive.
• The GREAT Sales Model for Mystery Shops is a structured approach to ensure consistent,
high-quality customer interactions.
Activity:
Role-Play Common Objections and practice responses to typical customer concerns in a
supportive environment.
E VA LU AT I O N
How can you turn a 'no' into a 'yes' in your sales
conversations?