MULTI-

CHANNEL
DIGITAL
WALLETS

MANAGING FINANCES IN
THE DIGITAL AGE
Multi-channel digital wallets are systems
that provide users with the capability to
manage and transact with various types of
assets and currencies
They work through multiple channels or
platforms. These channels typically include
mobile apps, web interfaces, in-store
payments, peer-to-peer (P2P) transactions,
e-commerce integration, bill payments, and
more.
Multi-channel digital wallets are designed
to offer users flexibility and convenience in
managing their financial assets, which can
include cryptocurrencies, digital tokens, and
traditional fiat currencies.
Users can access their wallet and conduct
transactions across different channels,
allowing for versatility in how they interact
with their digital assets and perform financial
activities.

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 RELEVANCE IN
TODAY'S WORLD

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 Digital Transformation
 Convenience
 Diverse Asset Management
 Global Transactions
 In Store & Online Payments
 Contactless & Mobile Payments
 Reduced Dependency on Physical
Currency
 Future Financial trends
 KEY FEATURES 4

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SAMPLE FOOTER TEXT
P2P PAYMENTS

• What P2P payments mean

• How P2P payments work
• How safe and secure
are these payments?
 SECURITY 5

Digital wallets are more secure than regular

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wallets because the information stored on
devices is heavily encrypted. They use
tokenization to replace sensitive account
numbers with randomly generated numbers

Sample Footer Text

that can only be decrypted by the payment
network. Biometric authentication like
fingerprint, face, or iris scanning provides
an additional layer of protection for using
the wallet and authorizing transactions.
The rise of digital wallets signals a shift to a
cashless, technologically-driven future. As
more people adopt them, digital wallets will
continue to shape how we bank, spend, and
move money. The convenience and security
they offer provide benefits both for
consumers and for the broader financial
system.
 CROSS BORDER
PAYMENTS 6

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Sample Footer Text
•Encryption and • Network and destination
security
• Cost and fees
•User-friendly
• Regulatory compliance
•Currency conversion
• Global accessibility
•Swift transaction
• Confirmation and tracking
•Recipient's wallet or
bank • Recipient notification.
 ADVANTAGES AND DISADVANTAGES
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ADVANTAGES DISADVANTAGES

1. Convenience 1. Technical issues

2. Lower costs 2. Security concerns
3. Faster transactions 3. Dependance on technology
4. Security 4. Limited acceptance
5. Peer to peer transfers 5. Knowledge

While digital-wallets can be a useful tool for making payments and managing your
financial information, it is critical to exercise caution and safeguard your information
from security threats. Understanding the benefits and drawbacks of digital wallets allows
you to make an informed decision about whether or not to abandon your physical wallet.
 CASE STUDY 8
Paytm is a widely used digital payment platform

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based in India. Founded in 2010 by Vijay Shekhar
Sharma, it has grown into one of the leading mobile
commerce platforms in the country. The name
"Paytm" stands for "Pay Through Mobile," reflecting
its primary function of facilitating online payments
through mobile devices.
SERVICES PROVIDED BY PAYTM
•Digital Wallet and Payments
•UPI (Unified Payments Interface)
•Bill Payments and Recharges
•Insurance
•Investments
•Buy Now Pay Later (BNPL)
 QR CODE SCANNING 9

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What are QR codes?
Why have they been
successful in India?

Process of QR code
implementation in India

1. Ideation by RBI
2. Introduction of Bhim QR codes
3. Implementation with digital wallets
4. Integration with Third-party payment
apps like PayTM
5. User and Marchant Interface
integration
 The adoption of QR code payments was
further encouraged by government initiatives
like the Bharat QR code, which aimed to
standardize QR code payments across various
payment networks. Bharat QR allowed
consumers to make payments from any
participating bank or payment app by
scanning a QR code, making the payment
process seamless and interoperable.

Over the years, businesses of all sizes, from

small local vendors to large retailers, adopted
QR code-based payments due to their
Bharat QR Code simplicity and low transaction costs. The ease
of use and widespread smartphone
penetration in India contributed to the rapid
The World first revolutionized QR code expansion of QR code payments across the
collaboration with major payment country.
networks, i.e. Visa, Mastercard, RuPay,
NPCI
 P2P SYSTEM FOR MERCHANTS BY
11
PAYTM
  Clicking on it will take the
Merchants start by selecting
customer to Paytm payment

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“Accept Payment” option on
Paytm mobile app. gateway. Where he/she will
confirm the mobile number by
 Then select “Accept authenticating using One Time
Debit/Credit card” payment. Password (OTP).
 Enter the bill amount for the  After authentication, the
purchase made by the customer pays the order via
customer along with their his/her debit card or credit card.
mobile number.
 Once the transaction is complete,
 Customer will instantly receive money will be instantly credited
an SMS on their own device to the merchants Paytm Wallet
with a secure Paytm payment at zero percent fees.
link.
 Both merchant and customer will
get a digital receipt for the
transaction.
Challenges And 12
Risk

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 Regulatory Environment
 Competition
 Cybersecurity and Data
Privacy
 Economic Fluctuations
 User Acquisition and
Retention
 Paytm's FinTech 13
Milestones and
Achievements

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 Launch of Paytm Mobile Wallet in
2010
 Launch of Paytm Payments Bank in
2015
 Launch of Paytm Unified Payments
Interface (UPI) service in 2017
 Acquisition of Fullerton India Credit
Company in 2020
 Launch of Paytm Super App in 2022
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RESEARCH PAPER

 This research aims to analyze the influence of digital wallets on customer purchase er purchase
behaviour in Indonesia. The main discussion will be about Gopay which was created by Ojek, one of the
top startup companies in Indonesia, This research covers several factors, such as ease of use, security,
and credibility This research results in what factors make digidigitland wallets as the preferred digital
wallet by consumers, and her or not Gopay has a significant impact on consumers’ behaviour that covers
all factors mentioned above.
 In Indonesia, technology completes a new whole level of the business method of payment. Digital Wallet,
a cashless payment that helps customers to complete their transactions easily is now surely used by the
majority of Indonesians.
 The Fintech Industry in Indonesia is dominated by mobile wallets and online payment. Growth in
technology has opened many modes of payments through which consumers can do transactions that are
more convenient, accessible and acceptable; consumers incline mobile payment apps usage. The factors
such as perceived ease of use, expressiveness, and trust affect the adoption of the digital wallet as a
payment method. These factors are termed as facilitators and plays a crucial role in the adoption of
digital payment solution

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In the following figure, gopay is one of a digital

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SAMPLE FOOTER TEXT
wallet that commonly used in Indonesia, with
gopay consumer, can pay their bills when they
order gojek services, and it can also be used to
pay at the retail store that uses gopay as their
payment system, a lot of the retail store
collaborate with gojek to help their customer pay
easily with gopay. Gopay makes it easy for
consumers to pay without having to go to the ATM
and take cash or queue for a long time because
the payment process with a digital wallet is
more effective. Gopay can be used from gojek
application on the mobile device
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Sample Footer Text
The promotion menu where the consumer can take a
lookout for promotions where many promotions can
There is a menu view of the
drive consumer purchasing behavior based on the
gopay complete menu. We
promotion above. The user can pay with gopay when
can see there are many
seeing Gojek QR code or information whether the
options available to choose
store is accepting gopay payment then can scan the
from.
QR code
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Shows the screen to capture QR code to Displays how much amount will help the
make a payment and send money to customer pay to the store and customers can
friend's phone numbers, next when the input the number as the same as the store
user has past scanning the QR Code a receipt. A review display will appear.
menu of how much will pay will appear.
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It displays a new menu to

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review the customer
payment amount; the
customer can review again
if its correct or incorrect
amount the user will pay,
then the customer will
have to click the button
pay now until new
information of display
appears that transaction is
successful
This research concludes that some of the
consumers prefer digital wallet as their 19
main source of payment channel has a lot
to do with convenience and information

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stored under one roof: As digital wallet is
one-click pay without having the trouble
to cash out and helps to eliminate the
need to carry the physical wallet, they are
highly convenient.
Also, better management is possible as there is the
synchronization of data from multiple platforms like
bank accounts, credit and debit cards, mobile
accounts and billing.

Attractive portal discount, i.e. Cashback and

discounts are being offered by most of the
providers along with providing online transfer to
banks' debit cards where consumers can be
benefited to cash out their digital wallet and a
trusted system of security.
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31 – Shrirang Pargaonkar
32 – Anushka Patil
33 – Ashita Patil
34 – Preeti Patil
35
36
37
38
–
–
–
–
Janhavi Phule
Pawan Pujari
Khushi Randad
Saanvi Rane
Thankyou
39 – Sidhant Renuse
40 – Nainika Saigal

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