Webinar: Learn how to migrate mobile workers to next generation mobility
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Second generation enterprise mobility is transforming mobile field worker productivity. This webinar looked at how to migrate from previous generation solutions to next generation mobile workforce solutions such as those from Appear. Many organisations are now looking to move from 1st generation rugged devices to smartphones and tablet computers - enabling end users to bring their own favored devices into the workplace. These slides are from a webinar dated 6th December 2012. For the full text or to view the video of the event please contact Mia Falgard at Appear - [email protected] Appear is the leading provider of context-aware enterprise mobility solutions designed to power the next generation of mobile applications and services. By collecting and sharing user and environmental context, Appear’s solutions eliminate information overload and ensure users have exactly the information they need, when and where they need it. Appear's IQ suite is a cloud-based mobile enterprise solution combining a cross-platform development environment (to support BYOD models), a context-aware mobility platform (to push updates, add/remove applications and change distribution criteria based on the precise context of your employees) and a vertical application store (your own private app store to control the lifecycle and distribution of your applications). Appear IQ offers a number of configurable mobile apps focusing on the needs of mobile workers in industries such as transportation, logistics, field service or construction. Join the app revolution atwww.appearshowroom.com Industry leaders in transportation, retail, telecommunications and government use AppearIQ. Appear has an extensive partner network including industry leaders Cisco, Motorola, Orange Business Services, SITA, Thales and Logica in order to deliver innovative, end-to-end wireless and mobile solutions. The company is privately held and headquartered in Stockholm, Sweden and with offices across Europe.
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Webinar: Learn how to migrate mobile workers to next generation mobility
- 1. Webinar - How to to migrate mobile workers to next generation mobility 6th December 2012 Mobility. Made simple.
- 2. Many mobile employees Operations Field Service 12/11/2012 Customer Service Public Safety & Security Copyright Appear, 2012 2
- 3. But are they equipped for 2013? Here’s your train: its on platform 3, delayed by 5 minutes. If you run you might just make it !! Information Gap • Poor customer service • Employee frustration • Inefficient operations • SLA breaches = penalties Source: Railway Union Blog 12/11/2012 Copyright Appear, 2012 3
- 4. 1st Generation Mobility • Solution to voice & paper communications – Increase visibility & control – Minimize manual paper based work • Increased efficiency • Improved customer satisfaction • However - some challenges for implementation – Training overhead – Adoption by workers – Employee satisfaction 12/11/2012 Copyright Appear, 2012 4
- 5. Sweeping Changes (Gartner) • Rise of tablets ”By 2013, 80% of businesses will support a workforce using tablets” • BYOD ”By 2014, 90% of organizations will support corporate applications on personal devices” • Enterprise stores ”By 2015, 60% of organizations will use private app stores to deliver business apps on media tablets and smartphones” • Rise of social ”By 2015, 10% of your online ”friends” will be nonhuman” 12/11/2012 Copyright Appear, 2012 5
- 6. 2nd Generation Mobility • Lower TCO – Cloud vs On-site installations – One mobile enterprise platform vs Multiple siloed mobile solutions – Control – easier to deploy/publish and control apps • Improved user adoption – BYOD - Device Independence • Efficient and Reactive Organisation – Tighter, real-time integration between people, systems – Real-time communications, visibility and collaboration is a major game changer • Improved team collaboration – Shared situational awareness 12/11/2012 Copyright Appear, 2012 6
- 7. 2nd Generation – more mobility challenges Connecting Employees in Real Time to Corporate BackEnd Systems Managing a Complex Fleet of Enterprise Mobile Devices Developing Ergonomic Applications that Have Real User Impact 12/11/2012 Copyright Appear, 2012 7
- 8. 2nd Generation – more mobility challenges • Need to ensure all the key mobile devices are supported (iOS, Android and Windows Mobile) • Must not impact security, increase complexity. • Cross platform support based on hybrid technology • Cloud-based distributed architecture provides a scaleable solution • Must integrate with third party legacy systems • Context-aware data based on the situation of the user (context engine) 12/11/2012 Copyright Appear, 2012 8
- 9. Context-aware Apps • Efficient dispatch of resources based on – – – – Role Availability Location Skillset • Reducing information overload – Alerts and updates based on context – No need to surf, scroll and search • Allowing faster data entry – Device can pre-enter information based on context – No need to input information that your device already has! 12/11/2012 Copyright Appear, 2012 9 9
- 10. Connecting: Assets, People, Customers Operations Management Enterprise Systems Employees & Assets Customer service Asset Social Customers e.g. Passengers Consumers 12/11/2012 Copyright Appear, 2012 10
- 11. Mobility Roadmap ? More that 50% of the application code is spent connecting to the backend web service, retrieving the data and managing the local device database 12/11/2012 Copyright Appear, 2012 11
- 12. Mobility Roadmap MEAP More that 50% of the application code is spent connecting to the backend web service, retrieving the data and managing the local device database Why not do it ONCE and for all? 12/11/2012 Copyright Appear, 2012 12
- 13. 1st and 2nd Generation Comparison First Generation Application 12/11/2012 BYOD Multiple OS & form factors Cross Platform All behind the firewall, on-site enterprise implementations Hybrid Cloud Model Cloud based with secure back office (e.g. ERP) access Cloud Collaborative Apps, Information mash-up Static data Dynamic, Context-aware data ”Clunky” user interfaces Network Dedicated Windows Mobile Devices Application ”Silos” Device Second Generation Intuitive, Ergonomic UI Copyright Appear, 2012 Context 13
- 14. Vision: one Platform for all Enterprise App Store Public App Store Management In-house technicians Consumers Field Staff, Rail workers Sub-Contractors Customers 12/11/2012 Copyright Appear, 2012 14
- 15. Corporate App Store for Workforce • Workforce solutions – Integration to management and operational systems • Examples – Asset management • IBM Maximo, FORD – Dispatching and scheduling • Lawson, Optimal Solutions – Safety and event reporting • Tracsis, Datasys – ITSM • CA Service Desk – Crew planning • Qnamic 12/11/2012 Copyright Appear, 2012 15
- 16. Corporate App Store for Passengers • Ready-made passenger solutions – End to end, including backend – Integrated solutions • Examples – Social integration – Fault reporting – Panic button – Lost & found – Travel planner – Traffic updates – Arrival and departure information 12/11/2012 Copyright Appear, 2012 16
- 17. The 3 Key Pillars of Mobility • Cross Platform – Efficient support of heterogeneous devices and multiple operating systems – Enables “BYOD” (Bring Your Own Device) • Cloud Based – Cost-effective deployment and usage model based on cloud infrastructure – Easy back-end integration via secure gateway and connector libraries • Context Aware – Ergonomic, user friendly applications that respond to changes in user context – Intelligent business workflows that react in real time to resource location and availability 12/11/2012 Copyright Appear, 2012 17
- 18. Cross Platform • The Hybrid model: Native + Web – Native code: smart data caching (offline use) – Native code: access to hardware (barcode reader, camera, etc.) – Web/HTML5: write once, run on multiple devices and OS – Web/HTML5: requires less specialized developers 12/11/2012 Copyright Appear, 2012 18
- 19. Cloud • The Cloud advantage – No upfront hardware or software cost – Growth based cost models IT Mgr Project Manager Design Create ERP DB – Can support: • Application development Bank • Testing Diagnostics • Deployment • Security • Scalability Notification Servers Support • Storage • IT Operations Integration Devices M2M 12/11/2012 Copyright Appear, 2012 19
- 20. Mobility Projects – Key Questions • Vertical end to end solution or horizontal mobility platform? • Rugged handheld/tablet or consumer smartphone? • Android, iOS, Windows Mobile or other devices? • Always online or offline storage/functionality • COTS (off-the-shelf software) or custom solution? • Waterfall approach or agile development? 12/11/2012 Copyright Appear, 2012 20
- 21. Mobility Best Practices Stream Activity Stream 1 Stream 2 User Workflow Analysis Stream 3 Mobile Platform Selection Stream 4 Device/OS Selection Stream 5 Back-end Integration Stream 6 Mobile Application Development Stream 7 12/11/2012 Mobility Roadmap Change Management Copyright Appear, 2012 21
- 22. Workflow Analysis - Context is Key Right Right Right Right Information User Place Time GPS: N 59° 38.304' E 17° 56.368' ID: Certified Engineer #42 Current Task: Airframe Check External Temperature: -10⁰C Asset Number: LN-RRB Closest Mechanic: Larsson, Ulf 12/11/2012 Copyright Appear, 2012 22
- 23. Mobility Best Practices Stream Activity Stream 1 Stream 2 User Workflow Analysis Stream 3 Mobile Platform Selection Stream 4 Device/OS Selection Stream 5 Back-end Integration Stream 6 Mobile Application Development Stream 7 12/11/2012 Mobility Roadmap Change Management Copyright Appear, 2012 23
- 24. Mobile platform selection • Efficient support of multiple devices and multiple operating systems – Use of HTML5 cross platform technologies • Data integration with back-end ERPs – Which connectors are required? – Mobile cloud • Rapid design, development and deployment of cross platform apps – Application templates – App store 12/11/2012 Copyright Appear, 2012 24
- 25. Mobility Best Practices Stream Activity Stream 1 Stream 2 User Workflow Analysis Stream 3 Mobile Platform Selection Stream 4 Device/OS Selection Stream 5 Back-end Integration Stream 6 Mobile Application Development Stream 7 12/11/2012 Mobility Roadmap Change Management Copyright Appear, 2012 25
- 26. Device Selection - Why Hybrid? Device Access Speed Development Cost App Store Approval Process Available Mandatory for iOS and WP Native Full Very fast Expensive for multiple platforms Hybrid Full Native speed as necessary Reasonable Available Only for container Limited Fast Reasonable Not available None Web 12/11/2012 Copyright Appear, 2012 26
- 27. Mobility Best Practices Stream Activity Stream 1 Stream 2 User Workflow Analysis Stream 3 Mobile Platform Selection Stream 4 Device/OS Selection Stream 5 Back-end Integration Stream 6 Mobile Application Development Stream 7 12/11/2012 Mobility Roadmap Change Management Copyright Appear, 2012 27
- 28. Development Principles Context Status Info (ex location, route, etc.) Context-aware shortcuts (most relevant applications) Context-filtered messages Context Strategy : Deliver genuine ergonomically tuned ‘app experience’. Apps must deliver a true business functionality related to back end applications’ core processes, unlike many apps that are merely pared-down websites disguised as apps 12/11/2012 Copyright Appear, 2012 28 28
- 29. Deployment Lifecycle Development Environment Build Integrate Support Deploy Production Environment 12/11/2012 Copyright Appear, 2012 29
- 30. Are you Mobile-Ready? • Well articulated mobility roadmap • Platform approach vs silo applications • Device selection matching your needs – Ruggedness vs BYOD / Cross-Platform Stream Activity Stream 1 Mobility Roadmap – app experience Stream 2 User Workflow Analysis Stream 3 Mobile Platform Selection – offline capabilities Stream 4 Device/OS Selection Stream 5 Back-end Integration Stream 6 Mobile Application Development Stream 7 Change Management • Focus on user workflow/ergonomics – user context 12/11/2012 Copyright Appear, 2012 30
- 32. Appear IQ 8 Thank you for joining this webinar. Mobility. Made simple.
- 33. AIQ Platform • Enterprise mobility suite – Appear Store: Vertically focused enterprise solutions – Development environment – Mobility platform • Enabled by the 3 C’s Context 12/11/2012 Cloud Copyright Appear, 2012 Cross-platform 33
- 34. The Appear Store 12/11/2012 Copyright Appear, 2012 34
- 35. What we do • Appear develops a cloud-based mobile enterprise solution combining a cross-platform development platform, a context-aware mobility platform and a vertical application store • Enterprise mobility specialist – Over 12 yrs R&D in mobile technology • Strong track record in Transport, Logistics, Field Service • Focus on developing eco systems – Systems Integration – Technology partners – VAR 12/11/2012 Copyright Appear, 2012 35
- 36. The Appear Value Proposition • Future proof mobility platform – – – – Cloud based Enterprise focused Social ready Context aware • Ready-made solutions – Field Service – Transportation – Construction • Development environment – Cross-platform support – Native support 12/11/2012 Copyright Appear, 2012 36
- 37. Visit the Appear Store • www.appearstore.com 12/11/2012 Copyright Appear, 2012 37
- 38. Appear IQ 8 Mobility. Made simple. Thank you