Shockley ppt ch8
- 1. Shockley-Zalabak, 9e Update Pamela S. Shockley-Zalabak © 2016 Pearson Education, Inc. All rights reserved. Chapter 8 Participating in Organizations: Developing Critical Organizational Communication Competencies FPO for Cover Image
- 2. Learning Objectives (1 of 3) 8.1 Describe how decisions and effectiveness of problem solving capabilities aid both the organization as well as the participant 8.2 Identify participation challenges for problem solving and decision making 8.3 Distinguish between problem solving and decision making 8.4 Describe problem-solving processes © 2016 Pearson Education, Inc. All rights reserved.
- 3. Learning Objectives (2 of 3) 8.5 Report five decision making and problem solving methods available to individuals, groups and organizations 8.6 Describe individual and organizational influences on and barriers to decision making and problem solving 8.7 Relate problem solving and decision making to excellence © 2016 Pearson Education, Inc. All rights reserved.
- 4. Learning Objectives (3 of 3) 8.8 Express effective communication as essential to problem solving and decision making 8.9 Describe organizational communications technologies 8.10 Describe how technology effects our fundamental learning ability © 2016 Pearson Education, Inc. All rights reserved.
- 5. Introduction: Participating in Organizations: Developing Critical Organizational Communication Competencies Objective 8.1 Describe how decisions and effectiveness of problem solving capabilities aid both the organization as well as the participant © 2016 Pearson Education, Inc. All rights reserved.
- 6. 8.1 Introduction: Participating in Organizations: Developing Critical Organizational Communication Competencies - Problem solving - Competencies © 2016 Pearson Education, Inc. All rights reserved.
- 7. Participation Challenges for Problem Solving and Decision Making 8.2 Identify participation challenges for problem solving and decision making © 2016 Pearson Education, Inc. All rights reserved.
- 8. 8.2 Participation Challenges for Problem Solving and Decision Making – Problem-solving and decision-making – Changes in demographics © 2016 Pearson Education, Inc. All rights reserved.
- 9. Defining Problem Solving and Decision Making Objective 8.3 Distinguish between problem solving and decision making Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 10. 8.3 Defining Problem Solving and Decision Making - Problem solving - Decision making Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 11. Influences for Problem Solving and Decision Making Objective 8.4 Describe problem-solving processes Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 12. 8.4 Influences for Problem Solving and Decision Making (1 of 2) • Culture - Organizational culture - Organizing • The Problem/Decision Issue - Problem - Decision situations Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 13. 8.4 Influences for Problem Solving and Decision Making (2 of 2) • Communication Competency - Competencies - Problem solving • Technical Competency - Technical competency - Dependency Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 14. Methods for Problem Solving and Decision Making Objective 8.5 Report five decision making and problem solving methods available to individuals, groups and organizations Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 15. 8.5 Methods for Problem Solving and Decision Making (1 of 3) • Individual Approaches - Individuals - Supervisors • Leader Mandate - Leader-made decisions - Groups Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 16. 8.5 Methods for Problem Solving and Decision Making (2 of 3) • Majority Rule - Majority rule method - Majority-rule decisions • Powerful Minority - Powerful-minority decision - Powerful-minority method Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 17. 8.5 Methods for Problem Solving and Decision Making (3 of 3) • Consensus - Consensus method - Challenges of the method Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 18. Barriers to Effective Problem Solving and Decision Making Objective 8.6 Describe individual and organizational influences on and barriers to decision making and problem solving Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 19. 8.6 Barriers to Effective Problem Solving and Decision Making (1 of 2) • Organizational Barriers - Groupthink - Organizational barriers • Group Task and Procedural Barriers - Group task barriers - Procedural barriers Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 20. 8.6 Barriers to Effective Problem Solving and Decision Making (2 of 2) • Interpersonal Barriers - Group cohesion - Interpersonal conflict Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 21. Problem-Solving Processes Objective 8.7 Relate problem solving and decision making to excellence Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 22. 8.7 Problem-Solving Processes (1 of 2) • The Standard Agenda: A Rational Model - The Standard Agenda - The Diagnostic phase - The Solution phase • Brainstorming - Brainstorming - Basic rules Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 23. 8.7 Problem-Solving Processes (2 of 2) • Decision Tree Process - Decision tree process - Questions deal with • Experientially Based Processes - Experientially based processes - Satisficing approach Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 24. Increasing Problem-Solving and Decision-Making Effectiveness Objective 8.8 Express effective communication as essential to problem solving and decision making Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 25. 8.8 Increasing Problem-Solving and Decision-Making Effectiveness (1 of 2) • Interaction Process Skills - Interaction process skills - Factors responsible for interaction process skills • Fact-Finding and Evaluation Skills - Fact-finding and evaluating skills - Decisions and solutions Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 26. 8.8 Increasing Problem-Solving and Decision-Making Effectiveness (2 of 2) • Information Criteria - Information criteria - Characteristics for forming decision-making rules Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 27. Communications Technology in Organizations Objective 8.9 Describe organizational communications technologies Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 28. 8.9 Communications Technology in Organizations - Communication technologies - Synchronous settings - Asynchronous settings Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 29. Increasing Technology Effectiveness Objective 8.10 Describe how technology effects our fundamental learning ability Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 30. 8.10 Increasing Technology Effectiveness - Technological environments - Communications technology Copyright © 2016 Pearson Education, Inc. All rights reserved.