Pre-Con Ed: Integrate Your Monitoring Tools Into an Automated Service Impact Analysis and Ticketing System With CA Service Operations Insight
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The document discusses CA Service Operations Insight, a solution that integrates and correlates information from CA Technologies and third-party monitoring and service desk tools. It provides a unified dashboard, event management, service modeling capabilities, and ticket creation functionality. The presentation outlines the product's interfaces, new features in version 4.0 including improved connectors for CA UIM, APM, and Spectrum, and an enhanced maintenance toolkit. It positions CA Service Operations Insight as enabling service-driven automation through dynamic service modeling and impact-based incident response.
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It brings to the forefront that understanding your adversary, especially an aggressive nation state, is important for cyber defense. Knowing their motivations, capabilities, and tactics becomes an advantage when allocating resources for maximum impact.
Intelligence shows Russia is on a cyber rampage, leveraging FSB, SVR, and GRU resources to professionally target Ukraine’s critical infrastructures, military, and international diplomacy support efforts.
The number of total incidents against Ukraine, originating from Russia, has steadily increased from 1350 in 2021 to 4315 in 2024, but the number of actual critical incidents has been managed down from a high of 1048 in 2022 to a mere 59 in 2024 — showcasing how the rapid detection and response to cyberattacks has been impacted by Ukraine’s improved cyber resilience.
Even against a much larger adversary, Ukraine is showcasing outstanding cybersecurity, enabled by strong strategies and sound tactics. There are lessons to learn for any enterprise that could potentially be targeted by aggressive nation states.
Definitely worth the read!
FME for Good: Integrating Multiple Data Sources with APIs to Support Local Ch...
FME for Good: Integrating Multiple Data Sources with APIs to Support Local Ch...Safe Software Have-a-skate-with-Bob (HASB-KC) is a local charity that holds two Hockey Tournaments every year to raise money in the fight against Pancreatic Cancer. The FME Form software is used to integrate and exchange data via API, between Google Forms, Google Sheets, Stripe payments, SmartWaiver, and the GoDaddy email marketing tools to build a grass-roots Customer Relationship Management (CRM) system for the charity. The CRM is used to communicate effectively and readily with the participants of the hockey events and most importantly the local area sponsors of the event. Communication consists of a BLOG used to inform participants of event details including, the ever-important team rosters. Funds raised by these events are used to support families in the local area to fight cancer and support PanCan research efforts to find a cure against this insidious disease. FME Form removes the tedium and error-prone manual ETL processes against these systems into 1 or 2 workbenches that put the data needed at the fingertips of the event organizers daily freeing them to work on outreach and marketing of the events in the community.
The State of Web3 Industry- Industry Report
The State of Web3 Industry- Industry ReportLiveplex Web3 is poised for mainstream integration by 2030, with decentralized applications potentially reaching billions of users through improved scalability, user-friendly wallets, and regulatory clarity. Many forecasts project trillions of dollars in tokenized assets by 2030 , integration of AI, IoT, and Web3 (e.g. autonomous agents and decentralized physical infrastructure), and the possible emergence of global interoperability standards. Key challenges going forward include ensuring security at scale, preserving decentralization principles under regulatory oversight, and demonstrating tangible consumer value to sustain adoption beyond speculative cycles.
Bridging the divide: A conversation on tariffs today in the book industry - T...
Bridging the divide: A conversation on tariffs today in the book industry - T...BookNet Canada A collaboration-focused conversation on the recently imposed US and Canadian tariffs where speakers shared insights into the current legislative landscape, ongoing advocacy efforts, and recommended next steps. This event was presented in partnership with the Book Industry Study Group.
Link to accompanying resource: https://bnctechforum.ca/sessions/bridging-the-divide-a-conversation-on-tariffs-today-in-the-book-industry/
Presented by BookNet Canada and the Book Industry Study Group on May 29, 2025 with support from the Department of Canadian Heritage.
Security Tips for Enterprise Azure Solutions
Security Tips for Enterprise Azure SolutionsMichele Leroux Bustamante Delivering solutions to Azure may involve a variety of architecture patterns involving your applications, APIs data and associated Azure resources that comprise the solution. This session will use reference architectures to illustrate the security considerations to protect your Azure resources and data, how to achieve Zero Trust, and why it matters. Topics covered will include specific security recommendations for types Azure resources and related network security practices. The goal is to give you a breadth of understanding as to typical security requirements to meet compliance and security controls in an enterprise solution.
“From Enterprise to Makers: Driving Vision AI Innovation at the Extreme Edge,...
“From Enterprise to Makers: Driving Vision AI Innovation at the Extreme Edge,...Edge AI and Vision Alliance
Pre-Con Ed: Integrate Your Monitoring Tools Into an Automated Service Impact Analysis and Ticketing System With CA Service Operations Insight
- 2. 2 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD For Informational Purposes Only Terms of this Presentation © 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies. The presentation provided at CA World 2016 is intended for information purposes only and does not form any type of warranty. Some of the specific slides with customer references relate to customer's specific use and experience of CA products and solutions so actual results may vary. Certain information in this presentation may outline CA’s general product direction. This presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. This presentation is based on current information and resource allocations as of November 1, 2016, and is subject to change or withdrawal by CA at any time without notice. The development, release and timing of any features or functionality described in this presentation remain at CA’s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA may make such release available to new licensees in the form of a regularly scheduled major product release. Such release may be made available to licensees of the product who are active subscribers to CA maintenance and support, on a when and if- available basis. The information in this presentation is not deemed to be incorporated into any contract.
- 4. 4 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Agenda STRATEGIC PORTFOLIO CA SOI INTERFACES TICKET CREATION EVENT MANAGEMENT ó ALERT MANAGEMENT FAULT MANAGEMENT ó SERVICE MANAGEMENT SERVICE CREATION 1 2 3 4 5 6 ROADMAP & NEW FEATURES7
- 6. 6 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD CA Service Operations Insight Interfaces § Dashboard – Manager-level overview § Console – Administrators and Operators § Mobile UI – People on the road Dashboard, Console, Mobile UI
- 7. 7 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Event Management ó Alert Management § Event: anything that happens, especially something important or unusual – Informational events – Total number can be huge – Not every event is important § Alert: to warn someone of a possibly dangerous situation – Actionable events (ticket, email, operator action) § CA Service Operations Insight is designed to handle alerts
- 8. 8 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Fault Management ó Service Management § Fault management: concerned with detecting, isolating and resolving problems – Severity centric (act on most critical alert) – Severity propagation § Service management – Business impact-centric (act on alert that has highes impact) – Impact propagation
- 9. 9 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Service Management Service-Driven Automation Highest Impact Highest Severity § Capabilities – Synchronizes alerts across integrated tools – Triggers § Service desk ticketing § Policy-based notifications and escalations § Policy-based process automation § Value – Common understanding of services – Standardized actions – Business operational awareness
- 10. 10 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Service Creation § Bottom up – Import from domain manager (eg. CA Spectrum, MS SCOM, CA APM, CMDB...) – Synchronization § Top down – Manual modeling § Automatic – Dynamic discovery policies
- 11. 11 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD CA SpectrumCA Application Performance Management Transactions Application Components Service Creation Dynamic Service Modeling Servers and Storage CA Service Operations Insight Network Databases Service Application Components Transactions CMD B Other Tools
- 12. 12 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Ticket Creation § Trigger escalation based on policies § Ability to delay escalations § Multiple action types
- 13. 13 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD New Features § CA Service Operations Insight 4.0 CU1 – Jasper Reports Server – CA Unified Infrastructure Management integration – CA Application Performance Management integration – CA Spectrum integration § CA Service Operations Insight 4.0 SP2 – Speed up start up time and shutdown – Enhanced maintenance (SOIToolBox) – Replace Google Earth with Google Maps NEW FEATURES!
- 14. 14 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD New Features: CA Service Operations Insight 4.0 CU1 Jaspersoft Reports § Jaspersoft reports support § Installation package: jdk, tomcat, environment settings, JasperReports, CA Service Operations Insight reports § Identical configuration and OOTB reports § User synchronization § Tip: font usage
- 15. 15 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD New Features: Connectors CA Unified Infrastructure Management Connector v3.7.0 § Integration improvements – Maintenance synchronization – Flexible CI mapping (granular CIs) – QueueName configurable – Alert update interval configurable – Database support for Oracle
- 16. 16 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD New Features: Connectors CA Application Performance Management Connector v3.1 § Integration improvements – Support for CA APM Team Center relationship maps (v10.1+) § Includes support for leveraging custom attributes – Configurable granular metric path-based CIs § Better leverages EPAgents and power packs e.g. CIs for queues from MQ power pack or web servers from WS PP – Intelligent alert routing § Route RTTM alerts directly to business transaction CIs
- 17. 17 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD New Features: Connectors § Integration improvements – Improved startup initialization performance – Enhanced multi-threading capability while pulling CIs from CA Spectrum – Optimized the processing of attributes for all models and especially CAS SystemEDGE based models CA Spectrum Connector v2.0.0.238
- 18. 18 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD New Features: CA Service Operations Insight 4.0 SP2 Enhanced Maintenance § Solution needs to be online all the time – need to reduce any downtime § Ability to use soitoolbox without shutting down § New options – purgeOutageAlerts – getRowCount – purgeAlertQueueAssignment – cleanAlertsFromRemovedConnectors
- 19. 19 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD New Features: CA Service Operations Insight 4.0 SP2 Speed Up Start Up Time and Shutdown § Solution needs to be online all the time – need to reduce any downtime § Improved startup time after abrupt shutdown – Correlation cache updated regularly § Contains key property values of a CI § Configuration – <SOI_Install>jswconfsoi-manager.conf wrapper.java.additional.n=-Dcache.write.interval=7200 § Improved shutdown
- 20. 20 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD New Features: CA Service Operations Insight 4.0 SP2 § Provide business services status world map view § Identify quickly which CIs are faulty § Ability to navigate to OnceClick console to find out the root cause and reduce MTTR Replace Google Earth with Google Maps
- 21. 21 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Thank you. Stay connected at communities.ca.com
- 22. @CAWORLD #CAWORLD © 2016 CA. All RIGHTS RESERVED.22 @CAWORLD #CAWORLD DevOps – Agile Ops For more information on DevOps – Agile Ops, please visit: http://cainc.to/wYXSg6