Christina Stanley
- 1. Christina Stanley 3707 Williams St. | Des Moines, IA 50317 (515) 249-7600 | [email protected] Objective: Dynamic Administrative Professional seeking to leverage my background in office management, human resources and operational efficiency in a fast-paced environment. Professional Summary: Detail-oriented professional, comfortable at multi-tasking, with several years’ experience in implementing administrative systems, procedures, policies, managing and maintaining front desk and monitoring projects. Unbeatable track record of maintaining supplies, answering inquiries, maintaining security, monitoring logbook and ensuring that office equipment is working properly. Determined to implement earned skills and knowledge for the rapid growth of the prospective company while providing a diverse administrative support. Professional Skills: • Identifying key decision-maker in order to build strong relationships • Driving to results-based execution • Excellent verbal and written communication skills • High ability to recognize customers’ needs • Computer knowledge includes: MS Office Suite, PeopleSoft, Internet-based applications and many other proprietary applications Professional Experience
- 2. Portico Staffing – Wells Fargo 3/2015 to Present Mortgage Loan Acquisition Processor Document Compliance Review: review all the loan documents such as Forms 1003 & 1008, HUD, W2's, pay stubs, borrower's authorization, GFE, TIL and so on, making sure that all necessary documentation has been filed and compliant with state and federal regulations. I ensure the file meets Freddie or Fannie strict guidelines in order for the loan to be purchased. Spartan Staffing 8/2014 to 3/2015 Staffing Specialist Held interviews with viable candidates and assessed skills, abilities and work history. Responsible for maintaining and logging test and behavioral surveys scores taken by applicants. Assessed each client order to ensure employee arrival and customer satisfaction, analyzed any potential services which can be offered accommodate particular situations, and assured all the clients' needs are met on time and assured the correct and timely work order entry. Achievement Highlights: • Screen and identified qualified applicants for our major clients; ranging from industrial to highly skilled positions such as Electricians, Plumbers and Welders • Conduct daily full-screen face to face interviews with applicants • Participate in job fairs and networking events in the community • Handle general HR duties, completion of I-9 and W-4 paperwork Kathy Kidd Realty, RE/MAX Opportunities 1/2014 to 8/2014 Assistant to Kathy Kidd Established and maintained Personnel, Medical, I-9, and DMV records according to State, Federal and HIPAA guidelines. Administered Benefits program (medical, dental, vision and life) including new hire, terminations, court order, qualifying events and open enrollment. Achievement Highlights:
- 3. • Partnered with management and employees by responding to employee relations issues, investigating employee complaints and attaining fair and consistent resolutions • Take all calls regarding application and hiring for posted positions • Managed the hiring process - placed ads, scheduled interviews, prepared new hire orientation paperwork and was the company contact for employment inquiries; including pre-screening and retention for future reference. • Worked closely with HR Manager to develop, recommend and implement HR policies and procedures Academy Mortgage Corporation (Branch Closed) 9/2012 to 1/2014 Branch Operations Coordinator Provided support to the branch by acting as the board liaison and working with the Executive Director in supporting the administrative duties. Worked closely with staff from all departments at the branch in ensuring all Human Resources forms are turned in and enters time edit slip and off site time sheets. I also, worked with the central purchasing team serving as the liaison from the branch to central purchasing. Achievement Highlights: • Occupy & Service the front receptionist desk; this involved verifying credentials of visitors and allowing or not allowing access to the office • Assist employees with routine personnel related questions as the first point of contact for employee related issues • Assisted employees with 401(k) programs, company procedures, benefits, and general questions • Answered employees regarding Federal employee HR issues such as benefits, payroll, vacation and insurance etc… Wells Fargo Home Mortgage (Mass Layoff) 4/2012 to 9/2012 Loan Document Specialist • Managed an assigned pipeline of 60-80 loans on a daily and weekly basis • Maintained daily work flow prioritization to ensure pipeline management meets required closing dates • Communicated with all parties involved in the transaction to keep them informed of file status
- 4. • Regarded as one of the branch's most productive loan processors, handling an average of 22 files monthly • Provided expedient service cited as key to consistently high customer satisfaction and a 10% increase in referrals Texas Tech University (Moved to Iowa) 5/2010 to 3/2012 Emergency Maintenance Specialist IV • Identify and prevent potential safety hazards, property loss, student comfort problems and various unexpected issues. Relay all information gathered for issues in a coherent and timely manner. Achieve and maintain high level of self-confidence and earn the trust of the entire campus. Ensure all personnel have updated information regarding events, progress in goal achievements, and safety topics. HealthSmart 2/2008 to 5/2010 Credentialing Specialist (2/2008 to 6/2009) Receives, researches and answer calls from provider offices regarding credentialing and other quality issues, interacting directly with HSPC Network Development/Provider Relations to ensure member protection. Participates in quality monitors an complies information and reports for the Medical Advisory Committee and the Inter Quality Committee Collaborates with other departments and serves as a liaison to improve communication and customer service. Creates reports related to credentialing productivity and provider profiling also completes other quality projects as assigned. IT Help Desk Analyst Tier 3 (6/2009 to 5/2010) Respond to requests for technical assistance by phone, email and using the help desk management system. Address complex and varied issues with a sustained first call resolution of 40%.
- 5. Monitor and measure Help Desk case activity to ensure problems have been adequately resolved and proactively eliminated. Analyze performance of Help Desk activities and documented resolutions, identify problem area, and devise and deliver solutions to enhance quality of service and to prevent future problems. Education Des Moines Area Community College - Des Moines, IA Office Assistant Diploma Iowa New Choices, Work Study Phi Beta Lambda, Member Tutored Students, Basic Software Applications Norwalk High School - Norwalk, IA High School Diploma
- 6. Monitor and measure Help Desk case activity to ensure problems have been adequately resolved and proactively eliminated. Analyze performance of Help Desk activities and documented resolutions, identify problem area, and devise and deliver solutions to enhance quality of service and to prevent future problems. Education Des Moines Area Community College - Des Moines, IA Office Assistant Diploma Iowa New Choices, Work Study Phi Beta Lambda, Member Tutored Students, Basic Software Applications Norwalk High School - Norwalk, IA High School Diploma