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Analytics at CloudHesive
- 1. Analytics at CloudHesive South Florida Analytics User Group Nova Southeastern University January 18th, 2023 Patrick Hannah CTO CloudHesive
- 2. Offices in US, Argentina and Chile Operations in Canada, México, Colombia, Paraguay, Uruguay, Perú and Ecuador 2 CloudHesive +160 Employees Globally +80 Average Projects Completed/Year +100 Commercial & Public Sector Customers
- 4. 4 CloudHesive is a cloud software and services firm and an AWS Premier Consulting Partner We were founded by veterans in the cloud technology space in 2014 We are experts launching businesses to new heights in the cloud by providing the freedom to focus on what they do best. We serve the Americas Headquartered in Fort Lauderdale, FL, CloudHesive has offices in Norfolk, VA, Santiago, Chile, and Buenos Aires, Argentina. Our domain is the AWS ecosystem CloudHesive offerings include business solutions and managed services that integrate AWS, Amazon Connect, Amazon Workspaces, and more with a broad portfolio of related technology partners including our own next-generation SaaS platforms.
- 5. 5 Our Portfolio of Services Contact Center Solutions:, We help firms migrate from expensive, inflexible legacy systems to Amazon Connect and integrate with our Contact Center platform to supercharge their operations. CloudHesive experts become part of your team to help you achieve your business goals. Managed Services: We migrate your mission critical workloads and mange them on the cloud. DevOps: We can function as your DevOps team, decrease your turnaround, and even help you build your own DevOps practice. Cloud Consulting: Looking for the right partner to build a cloud strategy, handle an implementation project or execute a migration plan? We have the experts to get the job done. Security Services: From vulnerability assessments to turnkey solutions such as Secure Workspaces for CMMC, our security solutions are tailored to your needs and delivered as standalone services, or as a complete managed package.
- 7. 7 We’re more than just hired hands. Our Dextr and Centricity Software-as-a-Service platforms takes the base AWS functionality and customizes it with features and functionality, without you having to understand the technical underpinnings of complex cloud services SaaS Solutions To Enhance AWS DextrFlex is a multi-tenant SaaS product built on Amazon Web Services (AWS) intended to solve for Amazon Connect customer’s desired capabilities. Primary features include an Agent and Supervisor Dashboard, providing additional capabilities not included in the native Amazon Connect Interface as well as providing additional channels for agents to engage with customers Media Box provides complete Over the Top programming and streaming services on top of Amazon Elemental. We provide you with real-time dashboards enhanced reporting, detailed analytics, customer content delivery and video library recording and search capabilities. CloudHesive’s Secure Amazon Workspaces enables customers to instantly manage and oversee thousands of Amazon Workspaces and App Stream connections across multiple AWS accounts from a single interrace, making it amazingly simple to scale your business. DextrFlex Centricity Media Box Centricity Secure Amazon Workspaces
- 9. Our Approach – Quick Wins Start with quick wins Quickly show value to the business; use the success story to evangelize Move from theory to real-world Show incremental improvement with minimal/no change to operations What works a quick win? Applications with minimal dependencies or dependencies that can be reproduced with minimal lifting Use Case Specific: Contact Center, End User Computing, Media Platform Specific: Web Applications
- 10. Our Approach – Assessments Preliminary Assessment Typically performed before the execution of a Statement of Work Understand drivers, applications, inventory, constraints and success criteria Any immediate opportunities for improvement? Detailed Assessment First step after execution of a Statement of Work Understand application dependencies (service <-> service, software, etc.) Understand order of operations for migration and approach
- 11. Our Approach – Migration Destination (Landing Zone) Planning and Implementation Prepare AWS accounts to meet customer specific Security, Networking, IAM, Directory and Architecture needs Prepare customer organization for shift to AWS Ensure processes are in place to support migration Migration Planning/Migration Start Plan migration sprints (again by dependency and type of migration) Execute migration sprints Measure migration sprints
- 12. Our Approach – Post Post Migration Customer Enablement Customer CCoE Managed Services
- 13. Customer Reference – Contact Center Customer/Industry Commercial & Residential Property Management Challenge Implementation of a contact center platform (Amazon Connect), integrated with existing Data Warehouse (RedShift) and Business Intelligence Services (Tableau). Approach Implemented data lake style architecture, with Kinesis-streamed data and integration with existing Redshift Clusters via Spectrum. Primary decision points around data ingestion, storage and retrieval. Results Inception to launch completed in 6 weeks, replicating existing business intelligence capabilities, and incremental data additions, reporting additions and performance enhancements over lifecycle of project.
- 14. Customer Reference – Contact Center An Evolving Approach (2018+) Contact Events Rev 1 > CSV ingested with Redshift Spectrum Rev 2 > ORC, Partitioned, Queried with Redshift Spectrum Rev 2.1 > Dedicated Redshift for Contact Center Agent Events Rev 1 > ORC, Partitioned, Queried with Redshift Spectrum Future State Kinesis > Redshift Streaming Ingestion for Kinesis Data Streams
- 15. Connect, Redshift Spectrum and Tableau
- 16. Customer Reference – eCommerce Customer/Industry Non-Profit Challenge Loading and ongoing replication of clickstream data from third party provider for use in existing Business Intelligence reports. Approach Implemented DMS and Redshift, with connectivity to Internet for source data replication, and connectivity to user VPCs for interactive querying. Primary decision points around data ingestion (third party versus DMS), node/storge type selection and retrieval patterns. Results Solution was implemented utilizing native AWS services, integrated with customer’s existing end-user access approach and business intelligence package (Tableau).
- 17. DMS, Redshift and Tableau
- 18. Enterprise IT/Product Questions Product What does it cost? What value is it providing? Development Things important to my business Business Operational What does it cost? What value is it providing? Technical Operational Things important to my business Security Operational Things important to my business
- 19. Enterprise IT/Product Source Data Inventory – what do we have? Cost/usage – how much of it do we have? Best practices – what did we miss? Governance/risk/compliance – are we covered? Metrics/events/traces/streams – what is the system telling us? Tickets – where can we improve?
- 20. Conclusion Leveraging data analytics services to manage the lifecycle of our our technology and operations data, we can be more agile in improving our response to the what the data tells us. Individually these sources have value. Combined, these sources tell a lifecycle driven story. We let the data analytics services do the heavy lifting for us. There is no one size fits all approach. Deciding factors are the desired end state versus the value of the data versus the cost to operate. The hardest part of getting started is getting started.
- 21. AWS Meetups Boca Raton: https://www.meetup.com/awsflorida Doral: https://www.meetup.com/AWSUserGroupDoral Fort Lauderdale: https://www.meetup.com/South-Florida-Amazon-Web-Services-Meetup Jacksonville: https://www.meetup.com/AWS-User-Groups-of-Florida-Jacksonville Miami: https://www.meetup.com/Miami-AWS-Users-Group Miami Beach: https://www.meetup.com/aws-user-group-miami Orlando: https://www.meetup.com/Orlando-AWS-Users-Group Palm Beach Gardens: https://www.meetup.com/AWS-Users-Group-of-Florida-Palm-Beach- Gardens Tampa: https://www.meetup.com/Tampa-AWS-Users-Group
- 22. Fort Lauderdale 2419 E. Commercial Blvd, Ste. 300 Ft. Lauderdale, Florida USA Buenos Aires Av. Del Libertador 6680, Piso 6 CABA, Ciudad de Buenos Aires Argentina Santiago de Chile Cerro El Plomo 5420 SB1, Oficina 15 Nueva Las Condes, Santiago de Chile Chile 800-860-2040 x2 [email protected] cloudhesive.com