SlideShare a Scribd company logo
Coding NPS Qualitative Data
Coding qualitative data for non-researchers
What is qualitative data?
 It is qualitat
Quantitative research
Observable and countable
what people do, how often, how many,
anything that is countable
Can also ask for and count opinions
Limited: know what and how, but not
why
Quantitative research
Hypothetical-deductive model
Experimental reasoning
Using statistical theory, you take a sample
of a population
Results can be generalized to an entire
population (but NEVER absolute)
Qualitative research
deals with qualities
deals with nominal data
Element of subjectivity and judgment
Subjectivity of the analysis can be limiting
Used for gaining insights & breakthroughs
Qualitative research
Deductive nomological model
Describes qualities and characteristics
Good for discovery and insights
Reveals values and motivations
Looking for patterns and trends
Consider….
Why is the flagpole’s shadow twenty feet
long?
"Because that flagpole is 15 feet tall, the sun is at x
angle, and because of the laws of electro-
magnetism.”
Why is the flagpole 15 feet tall?
https://www.youtube.com/watch?v=suRDUFpsHus
Hiring milkshakes
Grounded theory
 Quantitative data works best from the top  down
 Consider a survey or poll: we have a theory and a
hypothesis. We know the range of answers
 Qualitative data works from bottom  up
 Hypotheses – and theory – emerge from the data
Grounded theory
 Qualitative data works from bottom  up
 Hypotheses – and theory – emerge from the data
THUS –
 we are naming the data (nomological)
 we are applying labels (nomological)
Generating codes
1. Generate labels for the data
2. Don’t worry about the variety
3. Don’t worry about singletons or minorities
4. Codes aren’t always mutually exclusive, may be
several codes
5. Anomalies may be just that OR may require
further
6. Write notes to yourself, listing ideas or
diagramming relationships you notice
Develop coding categories
 Use focused coding: process of eliminating,
combining, subdividing
 Look for repeating ideas
 Repeating ideas: same idea expressed by different
respondents
 Look for themes
 Theme: larger topic that organizes or connects a
group of repeating ideas
Coding qualitative data for non-researchers
For more research-based insights
about our users, check out the UX
insights portal:
http://redacted.com
Thoughts? Questions?

More Related Content

What's hot (20)

PPTX
Content analysis20 07-12
Susheewa Mulmuang
 
PPTX
Empirical research methods for software engineering
sarfraznawaz
 
PDF
Chapter8.coding
Daniel Downs
 
PPT
Analyzing experimental data
Teresa Broqueza
 
PPTX
Ch 1 research introduciton
Temtim assefa
 
PPTX
IT3010 Lecture 5 Interviews and Observations
BabakFarshchian
 
PPTX
Content analysis
sssfcpsychology
 
PPTX
Qualitative research
Dr Nur Suhaili Ramli
 
PPT
Qualitative data analysis
Shankar Talwar
 
PDF
Survey Research in Software Engineering
Daniel Mendez
 
PPTX
Content analysis
ayesha shah
 
DOCX
Multiple case study research - Easy flowchart
Dr Nur Suhaili Ramli
 
DOCX
Ms 66 marketing research
smumbahelp
 
PPTX
Qualitative Data Analysis I: Text Analysis
University of the Philippines Diliman
 
PDF
Probabilistic Information Retrieval
Harsh Thakkar
 
KEY
Content Analysis
tonitones
 
PPTX
Techniques Machine Learning
DataminingTools Inc
 
PDF
Thematic content analysis in psychology
Dr. Chinchu C
 
PPTX
Research Methods in HCI - Chapter 11
HyeonJeon
 
PPT
Analysing and interpreting data
Muhammad Absor
 
Content analysis20 07-12
Susheewa Mulmuang
 
Empirical research methods for software engineering
sarfraznawaz
 
Chapter8.coding
Daniel Downs
 
Analyzing experimental data
Teresa Broqueza
 
Ch 1 research introduciton
Temtim assefa
 
IT3010 Lecture 5 Interviews and Observations
BabakFarshchian
 
Content analysis
sssfcpsychology
 
Qualitative research
Dr Nur Suhaili Ramli
 
Qualitative data analysis
Shankar Talwar
 
Survey Research in Software Engineering
Daniel Mendez
 
Content analysis
ayesha shah
 
Multiple case study research - Easy flowchart
Dr Nur Suhaili Ramli
 
Ms 66 marketing research
smumbahelp
 
Qualitative Data Analysis I: Text Analysis
University of the Philippines Diliman
 
Probabilistic Information Retrieval
Harsh Thakkar
 
Content Analysis
tonitones
 
Techniques Machine Learning
DataminingTools Inc
 
Thematic content analysis in psychology
Dr. Chinchu C
 
Research Methods in HCI - Chapter 11
HyeonJeon
 
Analysing and interpreting data
Muhammad Absor
 

Viewers also liked (8)

PDF
Implementing a Robot-Based Pedagogy in the Classroom: Initial Results from St...
Karel Van Isacker
 
PPT
An introduction to Object Oriented CSS
Kelley Howell
 
PPTX
Why Net Promoter Scoring
Kelley Howell
 
PPTX
Devcon 2013: Understanding Search Behavior
Kelley Howell
 
PPTX
UX Research Team @ Homes.com
Kelley Howell
 
PPTX
UX is not UI
Kelley Howell
 
PPTX
Combining Quantitative & Qualitative Data in a Single Large scale User Resear...
UserZoom
 
PDF
Beyond progressive-enhancement
yiibu
 
Implementing a Robot-Based Pedagogy in the Classroom: Initial Results from St...
Karel Van Isacker
 
An introduction to Object Oriented CSS
Kelley Howell
 
Why Net Promoter Scoring
Kelley Howell
 
Devcon 2013: Understanding Search Behavior
Kelley Howell
 
UX Research Team @ Homes.com
Kelley Howell
 
UX is not UI
Kelley Howell
 
Combining Quantitative & Qualitative Data in a Single Large scale User Resear...
UserZoom
 
Beyond progressive-enhancement
yiibu
 
Ad

Similar to Coding qualitative data for non-researchers (20)

PPT
Merriam ch 8 5.26.10
Daberkow
 
PDF
Grounded theory
Dr. Shahid Mehmood
 
PPTX
Methodology and research process
Toufik Kasmi
 
PPTX
Mpu1024 week13 analysis dR BAMBANAG SUMINTONO- by abdul murad abd hamid
amuradhamid edidik edu my
 
PPT
CH10-Qualitative ResearchQualitative Research.ppt
muhweziart
 
PPT
Quantandqual
amanyella
 
PPT
QualitativeAnalysis_W2015.ppt
RabinThapa27
 
PPTX
Introducing grounded theory
Achilleas Kostoulas
 
PPT
Brm ch04-business-resrarch-process (3)
kitturashmikittu
 
PPTX
Ai4life aiml-xops-sig
madhucharis
 
PPT
Lecture 6 qualitative data analysis
Ayuni Abdullah
 
PPTX
thematicanalysis-230711191407-fdf902e8.pptx
Ashia2
 
PDF
Research Design simplified
Lovely Professional University
 
PDF
Hcic muller guha davis geyer shami 2015 06-29
Michael Muller
 
PPTX
THEMATIC ANALYSIS.pptx
ammarmohiuddeen
 
PPT
sampling
Hina Honey
 
PDF
Grounded Theory: an Introduction (updated Jan 2011)
Hora Tjitra
 
PPTX
321423152 e-0016087606-session39134-201012122352 (1)
Iin Angriyani
 
PDF
Research methods for Masters and Doctoral dissertation scholars
The Free School
 
Merriam ch 8 5.26.10
Daberkow
 
Grounded theory
Dr. Shahid Mehmood
 
Methodology and research process
Toufik Kasmi
 
Mpu1024 week13 analysis dR BAMBANAG SUMINTONO- by abdul murad abd hamid
amuradhamid edidik edu my
 
CH10-Qualitative ResearchQualitative Research.ppt
muhweziart
 
Quantandqual
amanyella
 
QualitativeAnalysis_W2015.ppt
RabinThapa27
 
Introducing grounded theory
Achilleas Kostoulas
 
Brm ch04-business-resrarch-process (3)
kitturashmikittu
 
Ai4life aiml-xops-sig
madhucharis
 
Lecture 6 qualitative data analysis
Ayuni Abdullah
 
thematicanalysis-230711191407-fdf902e8.pptx
Ashia2
 
Research Design simplified
Lovely Professional University
 
Hcic muller guha davis geyer shami 2015 06-29
Michael Muller
 
THEMATIC ANALYSIS.pptx
ammarmohiuddeen
 
sampling
Hina Honey
 
Grounded Theory: an Introduction (updated Jan 2011)
Hora Tjitra
 
321423152 e-0016087606-session39134-201012122352 (1)
Iin Angriyani
 
Research methods for Masters and Doctoral dissertation scholars
The Free School
 
Ad

More from Kelley Howell (18)

PPTX
Working Together: the UX role in a Scaled Agile Framework
Kelley Howell
 
PPT
User Story Mapping for Minimum Lovable Products
Kelley Howell
 
PPTX
Building a UX Research Program
Kelley Howell
 
PPTX
You should test that: How to use A/B testing in product design
Kelley Howell
 
PPTX
Application Design - Part 1
Kelley Howell
 
PPTX
Lead conversions: It's all in the detail page
Kelley Howell
 
PPTX
Stop Creating Awesome UX (Make awesome users instead)
Kelley Howell
 
PPTX
Understanding Users: Using metrics and surveys to understand our consumers
Kelley Howell
 
PPTX
Product Personas: Getting to No
Kelley Howell
 
PPTX
Understanding the Search User Experience @
Kelley Howell
 
PPT
Mobile for Business: Opportunity is Knocking
Kelley Howell
 
PPT
Results from our survey of UI/UX needs
Kelley Howell
 
PPT
Microformats Workshop (2009)
Kelley Howell
 
PPTX
Application Design - Part 2
Kelley Howell
 
PPT
Storymapping, personas, and scenarios
Kelley Howell
 
PPTX
Application Design - Part 3
Kelley Howell
 
PPT
Designing for Mobile: UX for designers and developers
Kelley Howell
 
PDF
What is UX
Kelley Howell
 
Working Together: the UX role in a Scaled Agile Framework
Kelley Howell
 
User Story Mapping for Minimum Lovable Products
Kelley Howell
 
Building a UX Research Program
Kelley Howell
 
You should test that: How to use A/B testing in product design
Kelley Howell
 
Application Design - Part 1
Kelley Howell
 
Lead conversions: It's all in the detail page
Kelley Howell
 
Stop Creating Awesome UX (Make awesome users instead)
Kelley Howell
 
Understanding Users: Using metrics and surveys to understand our consumers
Kelley Howell
 
Product Personas: Getting to No
Kelley Howell
 
Understanding the Search User Experience @
Kelley Howell
 
Mobile for Business: Opportunity is Knocking
Kelley Howell
 
Results from our survey of UI/UX needs
Kelley Howell
 
Microformats Workshop (2009)
Kelley Howell
 
Application Design - Part 2
Kelley Howell
 
Storymapping, personas, and scenarios
Kelley Howell
 
Application Design - Part 3
Kelley Howell
 
Designing for Mobile: UX for designers and developers
Kelley Howell
 
What is UX
Kelley Howell
 

Recently uploaded (20)

PPTX
Insurance-Analytics-Branch-Dashboard (1).pptx
trivenisapate02
 
PPTX
Data-Driven Machine Learning for Rail Infrastructure Health Monitoring
Sione Palu
 
PDF
Classifcation using Machine Learning and deep learning
bhaveshagrawal35
 
PPT
From Vision to Reality: The Digital India Revolution
Harsh Bharvadiya
 
PDF
blockchain123456789012345678901234567890
tanvikhunt1003
 
PDF
An Uncut Conversation With Grok | PDF Document
Mike Hydes
 
PPTX
World-population.pptx fire bunberbpeople
umutunsalnsl4402
 
PPTX
UVA-Ortho-PPT-Final-1.pptx Data analytics relevant to the top
chinnusindhu1
 
PDF
apidays Munich 2025 - Integrate Your APIs into the New AI Marketplace, Senthi...
apidays
 
PDF
717629748-Databricks-Certified-Data-Engineer-Professional-Dumps-by-Ball-21-03...
pedelli41
 
PPTX
The whitetiger novel review for collegeassignment.pptx
DhruvPatel754154
 
PPTX
Probability systematic sampling methods.pptx
PrakashRajput19
 
PDF
SUMMER INTERNSHIP REPORT[1] (AutoRecovered) (6) (1).pdf
pandeydiksha814
 
PDF
apidays Munich 2025 - Developer Portals, API Catalogs, and Marketplaces, Miri...
apidays
 
PDF
Key_Statistical_Techniques_in_Analytics_by_CA_Suvidha_Chaplot.pdf
CA Suvidha Chaplot
 
PPTX
7 Easy Ways to Improve Clarity in Your BI Reports
sophiegracewriter
 
PPTX
Data Security Breach: Immediate Action Plan
varmabhuvan266
 
PDF
D9110.pdfdsfvsdfvsdfvsdfvfvfsvfsvffsdfvsdfvsd
minhn6673
 
PPTX
Customer Segmentation: Seeing the Trees and the Forest Simultaneously
Sione Palu
 
PPTX
Multiscale Segmentation of Survey Respondents: Seeing the Trees and the Fores...
Sione Palu
 
Insurance-Analytics-Branch-Dashboard (1).pptx
trivenisapate02
 
Data-Driven Machine Learning for Rail Infrastructure Health Monitoring
Sione Palu
 
Classifcation using Machine Learning and deep learning
bhaveshagrawal35
 
From Vision to Reality: The Digital India Revolution
Harsh Bharvadiya
 
blockchain123456789012345678901234567890
tanvikhunt1003
 
An Uncut Conversation With Grok | PDF Document
Mike Hydes
 
World-population.pptx fire bunberbpeople
umutunsalnsl4402
 
UVA-Ortho-PPT-Final-1.pptx Data analytics relevant to the top
chinnusindhu1
 
apidays Munich 2025 - Integrate Your APIs into the New AI Marketplace, Senthi...
apidays
 
717629748-Databricks-Certified-Data-Engineer-Professional-Dumps-by-Ball-21-03...
pedelli41
 
The whitetiger novel review for collegeassignment.pptx
DhruvPatel754154
 
Probability systematic sampling methods.pptx
PrakashRajput19
 
SUMMER INTERNSHIP REPORT[1] (AutoRecovered) (6) (1).pdf
pandeydiksha814
 
apidays Munich 2025 - Developer Portals, API Catalogs, and Marketplaces, Miri...
apidays
 
Key_Statistical_Techniques_in_Analytics_by_CA_Suvidha_Chaplot.pdf
CA Suvidha Chaplot
 
7 Easy Ways to Improve Clarity in Your BI Reports
sophiegracewriter
 
Data Security Breach: Immediate Action Plan
varmabhuvan266
 
D9110.pdfdsfvsdfvsdfvsdfvfvfsvfsvffsdfvsdfvsd
minhn6673
 
Customer Segmentation: Seeing the Trees and the Forest Simultaneously
Sione Palu
 
Multiscale Segmentation of Survey Respondents: Seeing the Trees and the Fores...
Sione Palu
 

Coding qualitative data for non-researchers

  • 3. What is qualitative data?  It is qualitat
  • 4. Quantitative research Observable and countable what people do, how often, how many, anything that is countable Can also ask for and count opinions Limited: know what and how, but not why
  • 5. Quantitative research Hypothetical-deductive model Experimental reasoning Using statistical theory, you take a sample of a population Results can be generalized to an entire population (but NEVER absolute)
  • 6. Qualitative research deals with qualities deals with nominal data Element of subjectivity and judgment Subjectivity of the analysis can be limiting Used for gaining insights & breakthroughs
  • 7. Qualitative research Deductive nomological model Describes qualities and characteristics Good for discovery and insights Reveals values and motivations Looking for patterns and trends
  • 8. Consider…. Why is the flagpole’s shadow twenty feet long? "Because that flagpole is 15 feet tall, the sun is at x angle, and because of the laws of electro- magnetism.” Why is the flagpole 15 feet tall?
  • 10. Grounded theory  Quantitative data works best from the top  down  Consider a survey or poll: we have a theory and a hypothesis. We know the range of answers  Qualitative data works from bottom  up  Hypotheses – and theory – emerge from the data
  • 11. Grounded theory  Qualitative data works from bottom  up  Hypotheses – and theory – emerge from the data THUS –  we are naming the data (nomological)  we are applying labels (nomological)
  • 12. Generating codes 1. Generate labels for the data 2. Don’t worry about the variety 3. Don’t worry about singletons or minorities 4. Codes aren’t always mutually exclusive, may be several codes 5. Anomalies may be just that OR may require further 6. Write notes to yourself, listing ideas or diagramming relationships you notice
  • 13. Develop coding categories  Use focused coding: process of eliminating, combining, subdividing  Look for repeating ideas  Repeating ideas: same idea expressed by different respondents  Look for themes  Theme: larger topic that organizes or connects a group of repeating ideas
  • 15. For more research-based insights about our users, check out the UX insights portal: http://redacted.com Thoughts? Questions?