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- 1. PERSONAL SUMMARY A highly competent, resourceful, flexible and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. Literacy and numeracy skills along with I.T skills I have experience in Customer service, sales and cash handling all demonstrated in my work history. A quick learner who is able to communicate at all levels hence trustworthiness and is an excellent team player as demonstrated with my position at One Stop. I am able to use my own initiative and can work to achieve goals and targets set I am forward thinking and thrive on new challenges with a proven ability to work proactively in a complex and busy office environment again demonstrated throughout my time spent at Black Country 4x4 were I assisted a set up business Managing the online eBay shop, management of dispatch, dealing with queries, resolving issues, social media tasks I feel this also shows my ability to multitask. Working self-employed over the past thirteen years has also been a learning curve for me carrying out all rolls such as sales, marketing, customer service, bookkeeping etc. I have had to work to my own personal targets and have needed to be organised with my time and paperwork in order to meet government legislation and deadlines. EXPERIENCE Mar 2016 - ongoing freelance basis Administrative assistant - Sarassist Duties were as follows: Assisting with creating content for blogs and posts, bookkeeping, call handling. Nov 2012 One Stop Jan 2016 Responsible for: Serving and Greeting Customers, Replenish stock parcel point, good housekeeping, assisting with deliveries. Kelly Parkes Administrative assistant Key skills Multi-tasking Microsoft office Office procedures Customer service Personal skills Communicating Organising Prioritising High energy levels Attention to detail Punctual and reliable PERSONAL DETAILS 28 Foster Crescent Kinver, Stourbridge DY7 6EA M: 07478 65583 T: 01384 626609 E: [email protected] DOB: 02/08/1983 Driving license: yes
- 2. Page 2 June 2012 Arc Limited Sep 2012 Set up Business were my duties involved answering calls, calling leads, filing, emails, training and learning on bespoke software and assisting Management when needed. February 2011 Backcountry 4x4 June 2012 Set up Business duties involved Managing online eBay shop, dealing with all queries, social media, filing, invoicing, sales, management of dispatch / shipping. December 2005 Counter assistant December 2005 Bargain Madness Dudley Responsible for: Handling cash, serving customers and helping with queries, maintaining shop floor and keeping stock available over Christmas period. August 2004 Customer service assistant August 2005 Three Cooks Ltd Dudley Responsible for: Handling cash, serving customers, Preparing food, maintaining cleanliness and hygiene standards. January 2003 Self Employed Working with the public on a regular basis on the weekends across the whole of the West Midlands. September 2000 Dispatch September 2003 Boss Design Ltd Dudley Responsible for: Cleaning, Checking and bagging goods Before dispatch. Ensuring all quality control standards are met to keep customer Satisfaction. Organising the release of goods to order.
- 3. Page 3 August 1999 Counter assistant August 2000 The Blue submarine Responsible for: Handling cash, serving customers, cleaning, Preparing food at a very busy food outlet, Were Speed and concentration being vital Skills to Keep up with customer demand and safety in a small busy working environment. EDUCATION Coseley School Henne drive Coseley near Bilston FURTHER EDUCATION Dudley college Computer literacy course, Clait OCR Level 1 The Broadway E-Documentation Spreadsheets/graphs Database REFERENCES References are available upon request.