Annex 4 - Quality Management Plan.pdf

UNOPS 2014
Quality Management Plan
88050 -EU ZEAT-BEAD Feeder Roads
And
[Insert Contractor's Name]
Contract No.: [Insert Contract Number]
Schedule No.: [Insert Schedule Number]

SOUTH SUDAN OPERATIONS CENTRE
1
QUALITY MANAGEMENT PLAN
1. TABLE OF CONTENTS
1. Table of Contents.................................................................................................................. 1
2. Acronyms .............................................................................................................................. 2
3. Introduction ........................................................................................................................... 3
4. Approval, Distribution, Review and Audit ........................................................................... 4
4.1 Approval.............................................................................................................................................4
4.2 Distribution of complete project quality management plan................................................................4
4.3 Monitoring and review........................................................................................................................5
4.4 Inspection and Audit ..........................................................................................................................5
4.5 Record of Inspections, Audits and Reviews ......................................................................................7
4.6 QMR – Site Inspection Reporting Sheet............................................................................................8
5. QMP Objectives and Description of the Project.................................................................. 9
5.1 QMP Objectives.................................................................................................................................9
5.2 Description of the Project...................................................................................................................9
6. Organisation and Responsibilities..................................................................................... 10
6.1 Project specific Quality Management Organization Chart...............................................................10
6.2 Quality Control responsibilities (UNOPS) ........................................................................................11
6.3 Quality Control Responsibilities (UNOPS and Contractor)..............................................................12
6.4 Schedule of Key Activities ...............................................................................................................13
7. Commitment and Competency........................................................................................... 14
7.1 Leadership and Commitement.........................................................................................................14
7.2 Competency Awareness & Training ................................................................................................14
8. Control of work processes ................................................................................................. 15
8.1 Control of Works Plan Phasing........................................................................................................15
8.2 Inspection and Testing.....................................................................................................................15
8.2.1 Storage of Materials.................................................................................................................16
8.3 Submittals ........................................................................................................................................17
8.3.1 Shop Drawings.........................................................................................................................17
8.3.2 Material Submittal Schedule ....................................................................................................17
8.3.3 Process, Review and Acceptance ...........................................................................................18
8.3.4 Storage ....................................................................................................................................18
8.4 Construction Nonconformities/Deficiencies .....................................................................................18
8.4.1 Non-conformance/Deficiency Identification and Notification ...................................................18
8.4.2 Non-conformance and Non-conformance Report (NCR) ........................................................18
8.4.3 Preventive Actions ...................................................................................................................18
8.5 Documentation control.....................................................................................................................19
8.5.1 Drawings records.....................................................................................................................19
8.5.2 Final Reporting.........................................................................................................................19
8.5.3 Defect Notification Period ........................................................................................................19
9. Appendixes.......................................................................................................................... 21
9.1 Appendix 1 - Material Approval request ..........................................................................................21
9.2 Appendix 2 - Non-Conformance Report ..........................................................................................22
9.3 Appendix 3 - Non-Conformance Register........................................................................................24
9.4 Appendix 4 - Defects Register.........................................................................................................25
9.5 Appendix 5 - Defect Notification ......................................................................................................26
9.6 Appendix 6 - Material Storage Checklist .........................................................................................27
9.7 Appendix 7 – Quality Policy.............................................................................................................28

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2. ACRONYMS
 UNOPS-United Nations Office for Project Services
 QMS-Quality Management System
 QMP-Quality Management Plan
 PCM-Project Centre Manager
 PM-Project Manager
 DPM-Deputy Project Manager/Senior Engineer
 PE-Project Engineer
 QMR-Quality Management Representative
 SQMR-Senior Quality Management Representative
 QR-Quality Representative
 WP-Work Processes
 ITP-Inspection and Test Plan
 WIP-Work Inspection Procedures
 CL-Checklist
 NCR-Non Conformance Report

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3. INTRODUCTION
United Nations Office for Project Services (UNOPS) will perform the central role in managing
Quality issues during the construction phase of the project. Our Site Management will ensure that
the works are carried out to a high standard in compliance with client requirements, current
legislation and guidance. This will be achieved by application of our Quality Control Management
System. This information is available to all site personnel.
This Quality Management Plan forms one part of the overall Quality Management System that has
been developed for EU -ZEAT –BEAD- Feeder roads contract. It provides a guide for personnel
involved in the construction of this project on how the quality requirements of the specifications are
addressed. It has been developed from the information detailed within the ‘Contract Specification,
Beneficiary Requirements and Agreement information’1
.
1
Legal Documentation provided prior to work commencing.

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4. APPROVAL, DISTRIBUTION, REVIEW AND AUDIT
Project Name: EU- ZEAT-BEAD-Feeder Roads Project.
Project Number: 088050
4.1 APPROVAL
Date Signature
Approved by Donor*
Approved by Project Centre Manager*
Approved by Project Manager*
Reviewed by the Deputy PM*
Reviewed by the Project engineer*
[Insert other positions that are relevant to
Project/Office]
* These signatures are required for the first issue only. Thereafter the Project Manager can
approve changes which shall be recorded in the review section of the Plan.
4.2 DISTRIBUTION OF COMPLETE PROJECT QUALITY MANAGEMENT PLAN
No Name Role Location
1 GIRLANDO PAOLO EUROPEAN UNION( EU) JUBA
2 Richard Shroeder Senior Quality Management
Representative/ Project
Manager
JUBA
3 Solomon Kuliche Quality Management
Representative/ Deputy PM
JUBA
4 IBRAHIM KAMAU Quality Representative/
Project engineer
GREATER BAHR EL-
GHAZAL STATE
5 [Insert contractors
representative]
[Insert Contractor] GREATER BAHR EL-
GHAZAL STATE
* Copy of front page with authorized signature only to be emailed.
Copy 1 is the Master QMP and is the only controlled copy containing records of all reviews and
amendments.

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4.3 MONITORING AND REVIEW
The Project Manager shall ensure that the Project Quality Management Plan is reviewed monthly
to ensure that:
 The objectives and requirements of the Project Quality Management Plan are still valid,
and are being met.
 Forthcoming activities are reviewed and any necessary amendments to the Project Quality
Management Plan are put in place before the relevant work begins
 QMP processes shall be reviewed to ensure continuing suitability and effectiveness.
The Project Manager is accountable for the development and implementation of the Quality Plan
and delegates the responsibility for the development and implementation of this plan to the Quality
Management Representative (QMR). The Quality Management Plan is issued with the authority of
the Project Manager. All changes to the Quality Management Plan will be reviewed and authorised
by the Project Manager.
Everybody who works for UNOPS, whether as an employee or contractor, has a responsibility to
fulfil UNOPS’s quality policy and objectives, and is expected to work towards achieving these
organizational objectives.
Finally the schedule in this section, which is maintained only in the Master Copy of the Project
Quality Management Plan, shall be completed to confirm that the review has taken place.
On a weekly basis QMP performance and production matters shall be reviewed. Problems
encountered in compliance with or achievement of the processes for direct work shall be recorded,
e.g. in meeting minutes, Non-conformance Report, etc. Requirements for the coming week shall
also be considered to include improvements gained from the review, and noted to staff for action.
Project Engineers are responsible for ongoing monitoring of QMP matters.
The site based Quality Management Representative is:
IBRAHIM KAMAU
The site based Quality Management Representative (QMR) is responsible for monitoring quality
matters and shall also conduct a phase based inspection. The information obtained from these
inspections will be used by the ‘QMR (Deputy PM) to produce the monthly quality report. This
monthly report will be issued to the SQMR (Project Manager)’2
.
4.4 INSPECTION AND AUDIT
The DPM will conduct checks in accordance with Project Manager QMP Tours to confirm that
processes are being carried out effectively. A record of these checks shall be noted in this
section.
Inspections will be carried out on a regular basis by QMR with a written report being submitted to
PM (SQMR) for review and action.
UNOPS personnel responsible for Quality Control for this project are:
Quality Management Representative: IBRAHIM KAMAU
2
[Explain roles and responsibilities for your specific project].

6
A UNOPS personnel responsible for Auditing Quality Management System for this project is:
Project Manager, Richard Shroeder.
UNOPS personnel responsible for Senior Auditing Quality Management System for this project is:
Project Centre Manager/Programme Manager.
Formal planned audits of the System shall be carried out by the UNOPS Senior Manager and
reports shall be submitted to Project Manager. These audits shall include assessments of the
Organisation Management System operating on this contract. Additional Supply Chain and site
audits shall be conducted upon request.
Audits carried out on the Project by external/client bodies shall be recorded in this section. Any
reports issued by these parties to the site shall be copied to the QMP Department.

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4.5 RECORD OF INSPECTIONS, AUDITS AND REVIEWS
Date Q SQMR Detail of Review Action Taken Signed
Q=Quality; QMR=Quality Management Representative;
*Include a copy of the tour report following this page.

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4.6 QMR – SITE INSPECTION REPORTING SHEET
Manager: Richard Shoreder Date:
Location: Greater Bahr el-Ghazal, South Sudan Project Eng.: IBRAHIM KAMAU
Recommendations for Good Performance
Item Good Practice Identified By Whom
Issues
Raised/Reviewed/Discussed
Comments/Actions Priority
Date to be
Done By
Responsibility
Action
By
Closed Out
Name Signature

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5. QMP OBJECTIVES AND DESCRIPTION OF THE PROJECT
5.1 QMP OBJECTIVES
This Project Quality Management Plan is specific to this project.
The objective for this project is to carry out our work which will ensure that all conditions, activities
and tasks, affecting Quality are planned, organized, executed, and controlled in accordance with the
requirements of UNOPS statutory legislation and our clients European Union (EU).
5.2 DESCRIPTION OF THE PROJECT
Some of the worst social indicators are found in South Sudan. At least 80 per cent of the population
is income-poor. More than one third of the population is food insecure. The country’s economy is
constrained by the sheer absence of roads and by the fact that any existing roads are of very poor
quality. South Sudan’s fragmented transport infrastructure network has impeded agricultural
producers in remote areas from effectively connecting to market centres.
The South Sudan Development Plan (SSDP) sets out national priorities to achieve inclusive and
sustainable development. A component of the SSDP’s Economic Development pillar is the
achievement of rural transformation to improve livelihoods and expand employment opportunities.
As identified in the SSDP, a key ingredient for rural transformation is the extension, upgrading and
maintenance of feeder roads. Sustainable feeder roads can improve livelihoods, reduce poverty and
improve security.
In this regard and in full consultation with the Government the EU proposed to support the Greater
Bahr el Ghazal (GBG) Zone in its effort to achieve agricultural development and the Zonal Effort for
Agricultural Transformation: Bahr el Ghazal Effort for Agricultural Development (ZEAT-BEAD, or ZB)
program was created. One of the components of this program is to build roads to increase
marketing volumes and increase access to productive areas.
In this connection, the EU and UNOPS have signed a contribution agreement for the
implementation of the action entitled ZEAT BEAD “Feeder Road Construction in support of Trade
and Market development in South Sudan” in line with the strategic objective of the EU’s programme
and others complimentary existing and envisaged programmes and assessed needs of
stakeholders. The key activities in this action also include Capacity Building within the State
Ministries of Physical Infrastructure and local contractors; community engagement and labour
intensive support activities.
The action will focus on the construction and maintenance of approximately 120 km of feeder roads
in Greater Bahr el Ghazal (Northern & Western Bahr el Ghazal, Warrap and Lakes State) States
incorporating the implementation of a maintenance and capacity building program. The objective is
to improve rural livelihoods by providing sustainable access to agricultural markets using
appropriately engineered infrastructure approaches. As part of the implementation process UNOPS
will undertake a feasibility study and a social and environmental impact assessment for the priority
routes proposed by the respective States Ministry of Physical Infrastructure and Ministries of
Agriculture. This process will allow for appropriate road section selection for construction along the

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priority routes that will fit with the planned project length of roads and be relevant to the
ZEAT BEAD and/or SORUDEV feeder road programs by linking agricultural areas to markets.
6. ORGANISATION AND RESPONSIBILITIES
6.1 PROJECT SPECIFIC QUALITY MANAGEMENT ORGANIZATION CHART
Organogram 1: UNOPS is responsible for managing Project’s Quality
Infrastructure Project Manager
Richard Schroeder
SMQR
Deputy PM
Solomon Kuliche
QMR
Project Engineer(s) IBRAHIM
KAMAU
QR
Contractor’s Representative
[Insert Name]
QR

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6.2 QUALITY CONTROL RESPONSIBILITIES (UNOPS)
Richard Schroeder
Senior Quality Management Representative
Solomon Kulicher
Quality Management Representative
IBRAHIM KAMAU
Quality Representatives
Area of Designated Responsibility Area of Designated Responsibility Area of Designated Responsibility
 Reviewing and authorizing the project Quality
Management Plan (QMP) and other project plans
 Assigning quality responsibilities to all project
personnel
 Ensuring all project personnel are suitably trained, and
possess the necessary skills, to undertake their
designated quality responsibilities
 Ensuring the provision of appropriate training in quality
for all project personnel
 Continually monitoring of quality performance to
ensure compatibility and continued effectiveness with
the UNOPS’s policy, objectives and other
requirements
 Allocating resources to ensure the project quality
objectives are achieved
 Participating in the review of the quality system and
other relevant quality meetings and programs
 Liaising with the Client on Quality issues.
 Preparing Quality Management Plan
 Ensuring procedures in the Quality Management Plan
are followed
 Ensuring the project QMP is correctly implemented to
meet the requirements of the project
 Allocating project staff to perform inspection duties
Preparation of work Method Statements (MS), Work
Procedures and Checklists (WIP and CL) and
Inspection & Test Plans (ITP’s)
 Reviewing prepared ITP’s, WIP’s and CL’s.
 Reviewing inspection reports and ensuring any actions
required are initiated
 Implement, verify and review the project’s preventive
and corrective action effectiveness
 Ensuring and verifying that agreed rectification works
and corrective action is taken when required for non-
conforming work
 Ensuring construction targets and programs are met
 Attending meetings called to discuss quality issues
 Identifying and reporting any quality management
system issues
 Auditing and assessment of contractor (report to
SQMR).
 Assisting in preparation of QMP
 Preparing Work Inspection Procedures and Checklists
(WIP and CL) and Inspection & Test Plans (ITP’s)
 Performing verifications and quality inspections as
requested
 Monitoring the implementation of
manufacture/construction activities
 Identifying and reporting material and/or workmanship
non-conformity and notifying the SQMR and QMR of the
suspected non-conformity
 Rejecting defective workmanship and materials
 Assisting with the maintenance of the project program
 Performing verifications and quality inspections as
requested by the SQMR and QMR
 Completing a diary on a project daily report
 Technical and logistic support to the SQMR and QMR
 Supervision of construction activities
 Identifying and reporting material deficiency and issuing
to contractor Defect Notification Report
 And every activity listed under 8.3 which is not included
above .
Designated Signature: Designated Signature: Designated Signature:

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6.3 QUALITY CONTROL RESPONSIBILITIES (UNOPS AND CONTRACTOR)
Richard Schroeder Senior Quality
Management Representative
IBRAHIM KAMAU
[insert Contractor's PM name]
Quality Management Representative
[Insert Contractor's PEs Name]
[insert contact number] [insert contact number] [insert contact number] [insert contact number]
Area of Designated Responsibility Area of Designated Responsibility Area of Designated Responsibility Area of Designated Responsibility
 Reviewing and authorizing the project
Quality Management Plan (QMP) and
other project plans
 Ensuring all project personnel are
suitably trained, and possess the
necessary skills, to undertake their
designated quality responsibilities
 Reviewing Contractor’s Quality Control
reports, tests and inspection results
 Participating in the review of the quality
system and other relevant quality
meetings and programs
 Liaising with the Client on Quality
issues.
 Ensuring procedures in the Quality
Management Plan are followed
 Conducting independent inspection to
verify quality of the works
 Reviewing inspection reports and
ensuring any actions required are
initiated
 Implement, verify and review the
project’s preventive and corrective
action effectiveness
 Reviewing and verifying that agreed
rectification works and corrective action
is taken when required for non-
conforming work
 Ensuring construction targets and
programs are met
 Attending meetings called to discuss
quality issues
 Ensuring that all QMP issues have been
identified and reported
 Ensuring that required documentation is
submitted
 Auditing and assessment of contractor
(report to SQMR).
 Preparing Quality Management Plan
 Assigning quality responsibilities to all
project personnel
 Ensuring procedures in the Quality
Management Plan are followed
 Ensuring the project QMP is correctly
implemented to meet the requirements of
the project
 Ensuring the provision of appropriate
training in quality for all project personnel
 Continually monitoring of quality
performance to ensure compatibility and
continued effectiveness with the UNOPS’s
policy, objectives and other requirements
 Allocating resources to ensure the project
quality objectives are achieved
 Identifying and reporting any quality
management system issues
 Implement, verify and review the project’s
preventive and corrective action
effectiveness
 Ensuring and verifying that agreed
rectification works and corrective action is
taken when required for non-conforming
work.
 Assisting in preparation of QMP
 Preparing Work Inspection Procedures
and Checklists (WIP and CL) and
Inspection & Test Plans (ITP’s)
 Performing verifications and quality
inspections as requested
 Monitoring the implementation of
manufacture/construction activities
 Identifying and reporting material and/or
workmanship non-conformity and
notifying QMR
 Rejecting defective workmanship and
materials
 Assisting with the maintenance of the
project program
 Performing verifications and quality
inspections as requested by QMR
 Completing a diary on a project daily
report
 Technical and logistic support to QMR
 Supervision of construction activities
 Identifying and reporting any quality
management system issues
 And every activity listed under point 8.3
which is not included above.
Designated Signature: Designated Signature: Designated Signature: Designated Signature:

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6.4 SCHEDULE OF KEY ACTIVITIES
No. Work Activity Inspection and Test Plan Work Procedure
Date
required
Action by:
Reviewed
by:
01 Mobilization Complete/impartial
Take inspection and record all items in
question before commencement
02 Camp site layout As specs,
Before set out obtain land approval from
local authority.
02
Setting/Survey
work
Chain ages set,
Survey team with survey equipment
Request to survey( RTS) and approval to
proceed issued by Client Engineer
03 Bush clearance Within specs ,stamps, roots are removed
Obtain letter of commencement from PM
and local authority
04 Trees cutting
Tree falling within working area ,No and
options of pruning branches only
Letter from forestry and fishery
05 Embankment
Layers, compaction, materials and
moisture contents
Request for testing ( RFT) form filled and
signed
06 Sub base layers
Compaction ,material and moisture
contents
07
Gravel wearing
course
Borrow pit and compaction test/inspection Request for testing
08 Road Furniture’s
Sign posts ,KM stone, Alienators’ ,safety
installation
09 Drainage works De-silting ,invert level, position and size

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7. COMMITMENT AND COMPETENCY
7.1 LEADERSHIP AND COMMITEMENT
It is UNOPS’s intent that its managers and supervisors at all levels, by means of their actions and
behaviour, provide visible and pro-active commitment to Quality Management.
Demonstrated proactive and visible leadership and commitment to Quality on this Project shall
include carrying out activities such as:
 Setting clear quality objectives
 Project Management conducting site visits
 Senior management participating in audits
 Involving the workforce in addressing quality issues
 Encouraging open communication on quality issues
 Encouraging an environment of continual improvement
 Adhering to the Standards set by UNOPS Management System
 The recognition and reward of outstanding contributions to quality performance
7.2 COMPETENCY AWARENESS & TRAINING
The competency needs of all personnel performing activities which affect the quality of
manufacture/construction shall be identified by UNOPS SQMR and QMR. Personnel performing
specified assigned tasks shall be appropriately qualified on the basis of training, skills and/or
experience, which will be confirmed by UNOPS and /or the Contractors Project Management team
as required.
The QMR shall be responsible for ensuring site personnel hold current and relevant qualifications
for the work they are required to perform and maintain training records. Records of training and
competencies (written confirmation by Contractors PM) will be kept and maintained in relevant
project files.
Training needs for project personnel shall be identified giving consideration to: the knowledge and
skills required from the position to fulfil the realization of the requirements within UNOPS
Management System.

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8. CONTROL OF WORK PROCESSES
Effective Quality Control requires a serious and concerted effort on the part of the supervisory and
inspection personnel. Tools for the accomplishment of effective Quality Control are as follow:
 Before start of construction, the UNOPS SQMR/QMR shall conduct a mutual understanding
meeting with the contractor and discuss the contractor’s quality management system
 Construction Works will commence only after mutual understanding between UNOPS and
Contractor has been achieved.
8.1 CONTROL OF WORKS PLAN PHASING
Control of Work Processes will comprise the following 3 phases:
 Preparatory phase meetings: WP meeting will be held before each definable feature of
work to ensure that the documentation is complete, materials are on hand, and the people
who are to perform the work understand what they need to know about the feature of work.
Both the actual contract specifications and those referenced in the contract specifications
shall be in the contractor’s library and available to the control of WP inspections.
 Initial Inspections: Control of WP inspections shall be conducted in a timely manner at the
beginning of a definable feature of work. A check of the preliminary work will determine
whether or not the Contractor, through his craftsmen involved, thoroughly understand and is
capable of accomplishing the work as specified.
 Follow-up Inspections: follow- up inspections also conducted by UNOPS and contractor’s
quality management personnel, occur daily when work is in progress and are for the purpose
of assuring that the controls established in the earlier phases of inspection continue to
provide work which conforms to the contract requirements. 3
8.2 INSPECTION AND TESTING
The status of the constructed works will be identified by the progressive completion of Inspection
and testing documentation which are Inspection & Test Plans, Work Inspection Procedures and
Checklists.
UNOPS team and contractors shall be responsible for the quality of the works. Checklists will be
signed for each operation (earth work, concrete work, metal work, roofing work, finishes work,
landscape work, etc. including mechanical, electrical and hydraulic works) to verify that works have
been completed in accordance with requirements.
Independent inspections shall be carried out to verify that the self-certification process is being
operated correctly. Requirements for independent inspections shall be identified on Inspection &
3
In all projects, there is work that is ‘cut and cover’, work that cannot be inspected “after the fact”. This includes concrete where the size,
number and location of reinforcing steel cannot be readily determined after the concrete is placed. Most of the underground utilities
cannot be inspected after covering. Work of this nature shall be closely controlled and monitored. A disadvantage with the system arises
from the fact that Contractor’s personnel, are unlikely to readily take actions which will result in delay and expense to the contractor for
the ask of quality. for example, if concrete is to be placed with a maximum slump of 6cm, it is unlikely that a load with 10cm or 12cm
slump will be rejected. If roofing bituminous material is overheated, it is unlikely that it will be rejected. The deficiencies occasioned by
these conditions may become latent defects revealed long after any possible contractor liability can be enforced.

16
Test Plan, Check-lists.
Independent inspections can be completed by appointed persons within the Project team. Non-
conformances, defects or outstanding works shall be recorded as specific in UNOPS Procedures.
Where an independent inspection is completed with all matters correct, this inspection can be
recorded as “right first time” and used as a performance indicator.
Inspections and Test Plans define the inspection and testing requirements of the project including:
 Activity Description
 Inspection or Item Description
 Acceptance Criteria
 Inspection Frequency
 Inspection Test/Procedure
 Hold Point Identification
 Responsibility for carrying the inspection.
UNOPS QMR will monitor the preparation of ITP’s4
:
 Watch for omissions
 Watch for discrepancies between plans and specifications
 Check plans and specifications against requirements of which problems occurred on similar
jobs
 Compare elevations, grades and details shown on plans as exiting, with those at the actual
site
 Report all errors, omissions, discrepancies, and deficiencies to the SQMR.
*Always keep a posted and marked up set of plans and specifications convenient for ready reference.
*Make sure that construction contractor has this same information.
8.2.1 Storage of Materials
UNOPS QR shall5
:
 ensure/produce site organisation and management plan (location of material storage)
 ensure that adequate space is available for the contractor’s operations and storage areas
 ensure that approval has been obtained for temporary sheds, buildings, etc. which the
contractor proposes to install
 ensure that materials and equipment’s are properly stored and protected
 ensure that safety requirements, especially in the storage of flammable or explosive
materials, are adhered to
 ensure temporary structures are secured against wind damage
 ensure the necessary heating and ventilating systems are provided.
4
See: Point 6.2 Quality Control Responsibilities.
5
Appendix 7.

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8.3 SUBMITTALS
This section describes the procedures for submittals.
8.3.1 Shop Drawings
The QR shall:
 administer, control, and process submittals from the construction contractor(s)6
 review all contractor submittals, and related supporting documents, to ensure compliance
with project specifications and drawings
 prepare submittal register for plans, and specifications
 Check submittal register for inclusion of all shop drawings required including layouts of
equipment, equipment rooms, etc.
 ensure that all data is registered and submitted to the QMR
 ensure that the submittal register is periodically updated
 make continual checks of the submittal register to avoid untimely and omitted submittals so
as to avoid delay of constructions
 compare the shop drawings to the contract requirements and report apparent differences to
the QMR and SQMR
 ensure each detail on the shop drawings is clearly understood by the constructions contract
requirements
 ensure that the contractor makes note on his submittal of items which deviate from contract
requirements
 check materials being installed against the approved shop drawing (if the contractor installs
unapproved material, inform him in writing that the material, if not subsequently approved,
will be removed at his expense).
*The submittals disposition will be noted on the submittal, which will be signed, dated and recorded.
If required, the QR will return the submittal to the contractor for revision, incorporating the
comments. The contractor shall resubmit it for review and verification for compliance. Submittals
will be logged and copies will be retained in the project files. Results shall be recorded and available
for review. [see conditions of contract]
8.3.2 Material Submittal Schedule
The construction contractor will prepare and submit a submittal schedule to the QR, which will then
be provided to UNOPS project manager, the schedule should be linked to the Contractor’s
approved programme of works. The schedule will be initially submitted within [see conditions of
contract] after the award of the contract and updated on a monthly basis. The QMR shall work with
the contractor to prioritize and sequence submittals so that the most critical submittals are received
and processed first (preparation of submittal schedule). The submittal schedule will become the
baseline against which receipt of all required submittals will be compared. The approved submittal
schedule will be forwarded to the UNOPS PM for resource availability planning.
7
6
See: 8.3.3 Process Review and Acceptance.
7
Appendix 1.

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8.3.3 Process, Review and Acceptance
Submittals will be managed as follows:
[Fill this section according to contractor’s capacity and Project Construction Contract conditions; for
further detailed information see example provided together with this template]
8.3.4 Storage
The QMR will maintain all submittal files via a combination of a secure document filing and storage
system. All submittal records will be provided to the UNOPS PM as part of the project closeout
documentation.
8.4 CONSTRUCTION NONCONFORMITIES/DEFICIENCIES
This section provides procedures for tracking construction nonconformities/deficiencies from
identification through acceptable corrective action. It defines the controls and related responsibilities
and authorities for dealing with noncompliant products or services.
8.4.1 Non-conformance/Deficiency Identification and Notification
Non-conformance/deficiency occurs when a material, performed work, or installation does not meet
the plans and/or specifications for the project. Any item of work found to be deficient will be
identified by the inspector on the Non-conformance Report as described in this section.
8.4.2 Non-conformance and Non-conformance Report (NCR)8
Non-conformances are major deviations from the project specifications and the contract requirement
and/or accepted standard of quality, which shall be formally documented for corrective action by
UNOPS project staff or the third party testing group. Failure by a contractor to correct a minor
deficiency after having been put on notice will also result in a non-conformance if it is not corrected
within time frame stated in the Condition of Contract. Non-conformances shall be formally
documented on the example Non Conformance Report form. The Non-conformance report shall be
distributed to the contractor and UNOPS SQMR and QMR.
The Non-Conformance Report (NCR) is a formal notification to the contractor that work does not
meet the plans or the specifications for the project. Any item of work found to be deficient- out of
conformance with the construction drawings and/or specifications - will be identified by the inspector
on the non-conformance report as described in this section. Non-conformance reports will be
included on the non-conformance register9
and tracked through verification that the non-
conformance has been corrected.
8.4.3 Preventive Actions
Preventive actions are to be taken to eliminate the cause of a potential non-conformity. For
example, defects that appear on the surface of concrete during construction or within a relatively
short time after completion are usually caused by poor quality materials, improper mix design, lack
8
Appendix 2
9
Appendix3

19
of proper placing and curing procedures, or poor workmanship. UNOPS shall take preventive
actions as necessary to eliminate the causes of potential deficiencies so as to prevent their
occurrence.
8.5 DOCUMENTATION CONTROL
Quality Documentation developed specifically for the project shall be controlled on site by the QR.
8.5.1 Drawings records
 The contractor’s record drawings shall be reviewed monthly by UNOPS
 Project and design office staff to ensure that they are correct
 Ensure that as soon as a change or addition is made in construction it is noted on the record
drawing
 See that the following items are considered in the changes for Record
 Drawings:
· [Insert List of Drawings Specific for the Project]
 Draft final record drawings will be prepared and submitted by Contractor to UNOPS SQMR
for review in order to prepare final drawings record (As built) based on UNOPS PM
Comments. [See: Conditions of Contract for Works]
8.5.2 Final Reporting
The following quality related documents will be generated during implementation of the Project and
will be submitted to the Quality Control file that will be handed over to the end user on project
completion.
Work Completion Report:
 Record (as-built) drawings
 Operation and maintenance manuals; and
Results of the Start-up and Testing Plan and the Commissioning Plan implemented for each major
piece of equipment or system before system turnover, in accordance with Technical Specification
Contractor Quality Program Requirements.
8.5.3 Defect Notification Period
Defect Notification Period means the period for notifying defects in the Works (as the case may be)
under the clause 1)"Defects Notification Period and Final Completion", as stated in the “Minor
Works Contract”; 2-3)“Defect Liability”, as stated in the “Measured Price Construction Contract” and
“Lump Sum Construction Contract”, which is calculated from the date on which the Works is
completed as certified under the clause 1) "Substantial Completion and Taking Over", within “Minor
Works Contract”; 2-3)”Employer’s Taking Over” within “Measured Price Construction Contract” and
“Lump Sum Construction Contract”.
When material, performed work or installation is found to be deficient, the QR will assure deficiency
correction is implemented. The QR shall ensure that the defected material, work or installation is
identified and controlled to prevent unintended use or delivery.

20
UNOPS will instruct contractor to implement corrective actions to remedy work that is not in
accordance with the drawings and specifications. The corrective actions will include removal and
replacement of deficient work using methods approved by the UNOPS Project Manager. Removal
shall be done in a manner that does not disturb operation of the product; otherwise, the disturbed
material shall also be removed and replaced. Replacement shall be done in accordance with the
corresponding technical specifications. Replacement will be subjected to the same scope of Quality
Control inspection and testing as the original work. If the replacement work is not in accordance with
the drawings and specifications, the replacement work will be removed, replaced, re inspected, and
re-tested. All activities undertaken with regards to defects shall be recorded in Defects Register.10
Any item of work found to be deficient will be identified by the PE and issued by Contractor on the
Defect Notification
11
as described in this section.
FINALLY
It is essential that work is carried out in line with the contract requirements and the UNOPS
systems. Therefore please follow instructions and if work appears to be carried out incorrectly,
please inform your supervisor before you go too far and it is covered up. If in doubt please ask!
10
Appendix 4.
11
Appendix 5.

21
9. APPENDIXES
9.1 APPENDIX 1 - MATERIAL APPROVAL REQUEST
Project: EU-ZEAT BEAD Feeder Roads, Greater Bahr el-
Ghazal ,RSS
Request No:
Contractor: Date:
Item Submitted:
Discipline : Civil Building Mechanical Electrical
Description:
Supplier/Manufacture, including model number:
BOQ Ref.: Specification Ref.:
Attachments:
Data Sheet Catalogue Sample
For Contractor
Discipline Engineer Name: Signature:
Project Manager Name: Signature:
For UNOPS
Received Date: Received Time:
Received By: Signature:
UNOPS Action:
Approved Not Approved
Approved As Noted Others: ...................................................
Remarks: ........................................................................................................................................................
Action by: Signature: Date:
For UNOPS Project Manager Use:
........................................................................................................................................................................
Project Manager Name: Signature: Date:
Contractor Receive
Received Date: Received Time:
Received By: Signature:

22
9.2 APPENDIX 2 - NON-CONFORMANCE REPORT
Project EU –ZEAT- BEAD- Feeder Roads, Greater Bahr el-Ghazal South
Sudan.
Contract No
Contractor
Trade/Activity
Date Non-conformance report number
Details Of Non Conformance:
(Note specifications, drawings, standards, procedures etc departed from, attach photos if applicable)
Type of Non Conformance:
Material Fault Workmanship Product Supply Safety Quality Environmental
Remedial Works Required:
To be completed By Date: …………………
Input and Approval required by Design Consultants: Yes No Approved: ...................
Corrective Action to Prevent Recurrence:
Corrective Action confirmed and carried out Date: ………………..... By Contractor: ……................

23
Close Out Confirmed Date…………………………………….............. By UNOPS: …….....................

24
9.3 APPENDIX 3 - NON-CONFORMANCE REGISTER
Project Title: EU –ZEAT –BEAD-Feeder Roads, Lakes state South Sudan.
Non
Conformance
Number
Date
Issued
Non Conformance Details
Date
Remedial
Work
Complete
Date
Corrective
Action
Complete
Non
Conformance
Closed Out

25
9.4 APPENDIX 4 - DEFECTS REGISTER
Project: EU- ZEAD -BEAD
Feeder Roads, Lakes State
Contract No
Contractor
Defect
No.
Defect Details Date Issued
to Contractor
Remedial Actions To be
completed
by
Date Work
Started
Date Work
Completed
Sign Off
(Inspected
and approved
repairs)
Comments (Design
required, extend
periods, guarantees,
maintenance)

26
9.5 APPENDIX 5 - DEFECT NOTIFICATION
Project EU-ZEAT-BEAD Feeder Roads, Lakes state South Sudan.
Contract No
Contractor
Trade/Activity
Date Defect notification number
Details of Defect:
(Note specifications, drawings, standards, procedures etc departed from, attach photos if applicable)
Type of Defect:
Material Fault Civil Mechanical Electrical Safety & Environmental Other
Defect Classification:
Critical (creates direct risk to proper operation of the facility or safety – to be fixed ASAP)
Operational (no direct risk to operation of facility or safety – fix date to be agreed)
Remedial Works Required:
To be completed By Date: …………………
Input and Approval required by Design Consultants: Yes No
Signed by Contractor: …………………………………….............. Date: …….....................
Signed by UNOPS: …………………………………….............. Date: …….....................

27
9.6 APPENDIX 6 - MATERIAL STORAGE CHECKLIST
Purpose: Material Storage Location: [Insert Location]
No. Inspection Task Hold Responsibility Date Signature
1 Check if adequate space is available for the
contractor’s operations and storage areas
2 Check if approval has been obtained for
temporary sheds, buildings, etc. which the
contractor proposes to install
3 Check if materials and equipment’s are
properly stored and protected
4 Check if safety requirements, especially in
the storage of flammable or explosive
materials, are adhered to
5 Check if temporary structures are secured
against wind damage
6 Check if necessary heating and ventilating
systems are provided
7 Check on un bended nails ,debris etc
8 Check on Stacking and spacing of materials
9 Air circulation and the area below the
stacked items( materials)
Final Inspection by: Date: QMR Signature:

28
9.7 APPENDIX 7 – QUALITY POLICY

29

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Annex 4 - Quality Management Plan.pdf

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Annex 4 - Quality Management Plan.pdf