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- 1. Phone Systems IT Support SIP Trunks Helpdesk Support Data Cabling Video SurveillanceInternet ServiceAccess Control A/V & Automation ONE STOP SHOP Your Office Technology Specialist Call us for an appointment to show you how we can help you find the right solution. Rob Bliss: 800-604-3960 | ext. 2001 www.SmartOfficeUSA.com ____________________________________________________________________________ Tyler Bailey: 800-604-3960 | ext. 2003 Chief Sales Guy Sales Assistant
- 2. To review your monthly telephone costs, both internet and voice lines and hardware, and find ways to save you money and improve communication and productivity. Review your incoming call processing to find applications that can enhance customer service, increase employee productivity and increase revenues. Give management strategic ideas that will benefit the company through increase revenues and lower costs. Will remote workers be good for the organization? Will call records be a benefit? How will Outlook and Exchange integration be a benefit? How VOIP can enhance the way the company communicates? How to buy the Right Telephone System solution for your company. Why you need the latest VOIP technology - and how it can save you thousands of dollars. Let us review your network assessment on your IT infrastructure. Everyone needs a second opinion on their health checkup status of their network. Is it time now to manage your network from reactive to proactive? When was the last time you reviewed your Internet bill to see if your bandwidth requirements are being met and to see if you are getting the new market price? Have you explored how IP Surveillance can help you make employees more productive, keep your office premises secure and safe, and avoid risk management? IP Technology has affected access control by giving you better protection at your entry and exit ways. Do you have an administrative Manual that gives you a list of your network asset inventory? Dear Valued Future Customer, Thank you for your interest in our office technology package! I am looking forward to helping you solve your pain points, helping you find ways to save money on your telephone bill and exploring your IT needs and requirements. Our free assessment will be to review your communication expenses, needs and problems, perform a health check on your network and show you how the new technology will enable you to lower your costs, enhance your customer service, and increase employee productivity. Our goal at Smart Office is to show you how the new technology will have an important and positive impact on taking your company to the next level. We have helped thousands of users gain better control and improve their productivity by the new technology. It is not just a phone system anymore, it is a business tool that through software, you are given new applications to improve the way you do business, giving you the competitive edge; something we are all looking for. The agenda will be: 1. 2. 3. a. b. c. d. 4. 5. 6. 7. 8. 9. 10. You will find our assessment both informative and eye-opening. We look forward to seeing you and showing you how Smart Office USA has helped hundreds of our clients. Thank you for the opportunity. Rob Bliss CEO/Chief Sales Guy 800-604-3960 | ext. 2001
- 3. Need a little direction? NEW PHONE SYSTEM Looking for a new phone system? Let us help you explore multiple IP-PBX options that will help your company save money, improve productivity, and enhance your customer service. UNDERSTANDING VOIP Having trouble making the transition from analog to VoIP? Don't know how to navigate the waters? Let us answer all of your questions and help ensure that you are getting the biggest bang for your buck. Learn the differences in On-Prem, Hosted, and Hybrid. SIP CONSULTING Learn to unlock the full potential of your VoIP setup. Ask us about SIP provider options. PHONE/INTERNET BILL ASSESSMENT We provide a free full analysis of your phone bill - let us show you where you can start saving money today. VOICE & DATA CABLING Our in-house staff can help you with all of your cabling needs. We use certified cable and offer fast turn-around. Ask us about data closet cleanup and how we can help you keep your cables managed and safe. COMPUTER SUPPORT/IT MANAGED SERVICES Call today to get a FREE PC analysis. Our service rates and value-added programs are unsurpassed. We have options for single computers or business of any size. COPIERS/PRINT MANAGEMENT Let us show you the latest technology in document management and imaging. ACCESS CONTROL Let us help you secure your office. Let the correct person in at the correct time. COMMERCIAL IP CAMERAS Protect your premises with the latest technology in video. RELOCATION Need to move? Let us help! We can help you find the best moving company for your needs.
- 4. Quick Questions for Initial VisitQuick Questions for Initial Visit It's time to stop talking and start communicating! Let the new VoIP technology take your business to the next level. Are you familiar with VoIP phone systems? Why are you looking for a new system? Who is your current phone vendor? Is it premised based or hosted? How long have you had it? What is the brand name of your phone system? Brand name of the phones? Is there a need for remote locations to communicate with one another, to have remote workers, and for you to have the phone application on your tablet, laptop or smart phone? Is this the main office or do you have other locations? Do you plan for other locations in the future? How many phones? How many trunks? How many DIDs? Have you had a VoIP assessment of your existing network to see if it is VOIP ready? Who is your bandwidth provider? How much is your bill and do you need more bandwidth? Are you looking into a gigabit network, updating any IT infrastructure? Have you looking at other phone systems? Who? What are your pain points? Any talk of desktop video, conference bridge, Outlook integration, in-bound fax server, visual voicemail, voicemail to email, call recording, screen dial, instant messaging, desktop GUI for ease of use? If you had a magic wand, what would you want on your new phone system? Any need for more cable drops? Any special applications that you want? Do you have a redundancy or fail-over plan in place? How fast can you do personal changes, set up new users, new voicemail, delete voicemail accounts, do you wait hours, days, with us, MINUTES? Our admin GUI will help you reduce maintenance costs. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. How does your current phone system increase employee productivity, how does your phone system enhance customer service, how does your current phone system help you increase sales, and lower costs? We at Smart Office USA want to help you answer those questions, and educate you on how our unique approach of discovery, design, implementation and execution with awesome customer support will help you find your new telephone system.
- 5. TOP 5 VOIP PHONE SYSTEM FEATURES Smart Phone App Voicemail to Email Video Conferencing Call Record Call Report Do missed calls pile up when you're out of the office? Have the ability to read your voicemails instead of listening to them. Effective management tool to help you improve customer service and employee productivity. Clear face to face interaction anywhere. Wish you could keep track of previous conversations?
- 6. The Benefits of a New VoIP Phone System Reduce your monthly line charges No long distance charges Work from home Teleworkers or traveling sales people make free office calls Leverage WebRTC & reduce 800 number phone bills Better customer service for your customers Never have your lines go down, they're in the cloud Have your desk phone as an app on your cell phone Call center features to improve customer service See the presence of colleagues Deliver faxes & voicemail to the inbox Instant messaging / text chat You can make a video call and have a conference bridge 3CX Web Meeting improves collaboration with your prospects You are going to love visual voicemail Call recording comes as a standard feature Screen dial- any number on your desktop highlight & click Integrates with your Outlook or Gmail Never goes out of date, new software releases twice/year SMS messaging coming next year Live chat on your website to your phone system or phone app Video conferencing standard feature Conduct video workshops on your website through the phone system 3rd party integration to your database software to pop screens Join branch offices for better communication and extra savings 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25.
- 7. Are You Buying the Right Telephone System? Sip Trunking - (Capable) Open Standards Teleworkers without VPN Find Me/Follow Me/Twinning Visual Voicemail Screen Dial Call Recording Fax Server Custom Call Handling Rules for Maneuvering Call Routing Presence Icons Desktop Client Cell Phone App Video Conferencing Conference Bridge at the Desktop Instant Messaging Integrate with your website You Must Have These Features: Unified Communications for Mobile Devices Unified Communications Client- Voicemail to Email for Windows, Mac & Linux Web Conferencing Web Seminars Remote Support Remote Access
- 8. OUR GOAL: To Bring Power to Your Telephone System Click to call- dial any number from your desktop screen On call manager- scheduling after hours support among the team IVR application- letting customers look up status of order Integration with CRM Website Integration New ways to communicate, powerful tools to enhance customer service, increase productivity: Special Applications that will enhance your phone system. 1. 2. 3. 4. 5. ... and MORE! Smart Office is not just a telephone company, but real people helping you transform your new VoIP phone system into a powerful communication resource for your customers. Our customer motto: real people helping real customers leverage technology for their business. Thank you for your time and consideration! Our next step is for our design team to evaluate your needs and applications and put together options for you that will help your company communication more effectively with your employees and customers. We then will proceed with our Sales Engineer to give you a live demo that will show you the new features and give your ideas for new applications for your company, a real Hands On test drive. Rob Bliss: 800-604-3960 | ext. 2001 Chief Sales Guy
- 9. IT Network Assessment (Our job is to help you improve your current situation and reduce your costs) Do you have a Managed Service Vendor: YES NO Name:____________________ Do you have a Break Fix Vendor: YES NO Name:____________________ What is your Help Desk support/remote support cost? ___________________________________ How much does an on-site visit cost? _____________________________________________________ How much are you spending on Microsoft Desktop apps? ________________________________ How much are you spending on back up? ________________________________________________ How much are you spending on cloud solutions? _________________________________________ How many desktops do you have? _____________________ New or old? _____________________ Do you have remote workers? YES NO Do you need a VPN? YES NO Do you have a server? YES NO What year is the license? ____________ Do you have a domain controller? YES NO What special applications do you run? ____________________________________________________ Is your anti-virus and spam up to date? __________________________________________________ What password manager do you use? ____________________________________________________ What is your yearly upgrade or maintenance charge? ____________________________________ How old if your network switch, what type? ______________________________________________ What is the make of your router? ________________________________________________________ Who hosts your website? _________________________________________________________________ Do you use Dropbox? YES NO How much? ______________________________ Who hosts your email? _______________________ How much? ______________________________ What software solutions are hosted in the cloud? ________________________________________ Do you have UPS on your desktops and server? __________________________________________ Are you aware of Ransomware and have a protection plan in place? _____________________
- 10. IT SUPPORT & PROTECTION The Smart Office USA 11 Point Checklist for Taking Care of Your Network 24/7 Advanced Performance Monitoring Microsoft and 3rd Party Patch Management Backup Deployment, NAS and Configuration Assessment Anti-Virus Setup, Monitoring, and Management Anti-Spam Setup, Monitoring, and Management Nightly Automated Tasks for Performance Router and Switch Performance Monitoring Web Screening Filters Remote Management Software Installed and Configured Ransomware Protection & Awareness Server Support & Maintenance Support Desk: If you have any questions or concerns, our Helpdesk can be reached by calling 496-666-1580 Rob Bliss- President/Chief Sales Guy: [email protected] - 214-272-0921
- 11. Top 10 Tips for Dealing with Ransomware The landscape of IT security threats is constantly shifting, and ransomware represents a whole new style of attack that most customers are not prepared to stop. As an MSP, you are in a position to provide your customers with a multi-layered security service that addresses a whole spectrum of needs, giving customers the confidence to operate in a connected world. Here are 10 tips to help you protect your customers from IT security threats, including ransomware. COVER THE BASICS Ransomware might be a new way to threaten your customers' systems and data, but MSPs have been providing security services for years. This is another urgent reason why customers need to start with the basics. ACCELERATE THE PACE OF UPDATES IT System and application vendors make major investments in systems, but -- believe it or not -- don't keep them up to date. MSPs need to implement a rigorous policy for system patches. COMMUNICATE THE PROBLEM, ITS URGENCY AND THE SOLUTION Focus on the threat but emphasize the ability to solve the problem. Don't rely on fear tactics because customers don't respond positively. Target business decision makers in addition to IT decision makers. UNDERSTAND THE STRUCTURE OF ATTACKS It's important to understand the fundamentals of ransomware: how it's distributed, how attacks happen, how customers pay ransoms and what happens if they don't. Understand what the attack "costs" and how many companies are affected. ALIGN SECURITY POLICIES WITH CUSTOMER BUSINESS PROCESSES Determine how different departments use tech to do their jobs, and identify the systems that are likely to be vulnerable. Design user-level processes that define safe methodologies, and distinguish behaviors to avoid.
- 12. Top 10 Tips for Dealing with Ransomware MAINTAIN REGULAR BACKUP PROCESS Security is good, but data protection is absolutely essential. Define the process for regular backups that fit within customer resources and timelines. MONITOR SYSTEM STATUS IN REAL TIME Identify the indicators of an attack in progress (i.e., traffic spikes or targeted ports), and set up alerts for those triggers. Do regular status checks of core systems to ensure configurations aren't changed. CONTROL WINDOWS PERMISSIONS AND POLICIES Remove user access to admin controls Disable scripts, VSS blocking and set .exe handling policies BE PERSISTENT WITH USER TRAINING It's important to implement and maintain a core training program Provide periodic updates to notify of changes, new threats, incidents, etc. DEPLOY PROACTIVE SECURITY AND BACKUP TESTING Systems-level testing should be a part of monthly proactive services to ensure continuous protection, including tests of existing backups for latent code. Include penetration testing and social engineering tests to address the human element in ransomware attacks
- 13. Internet Comparison Let Us Help You Find the Right Carrier
- 14. INTERNET COST ANALYSIS Our Job is to Help You Improve Your Current Situation and Reduce Your Costs. Information: Who is your internet provider? _____________________________________ Secondary carrier? ____________________________________________ Type of Circuit: _____________________ Contract Expires: ________________ Bandwidth: _________________________ Cost: __________________ Secondary Circuit: ____________________________ Cost: ________________ # of Analog Lines: __________________________ Cost: ________________ Fax Line: _____________________________ Cost: _______________ E-Fax: ________________________________ Cost: _______________ Voice Type: ___________________________ Cost: _________________ TV Cable: _________________________________ Cost: _____________ Security Line: _____________________________ Cost: _____________ Copier Fax Line: __________________________ Cost: ______________ Answering Service: _______________________ Cost: _____________ WebEx Service: ___________________________ Cost: ______________ Conference Calling Type: _________________ Cost: ______________ Total Monthly Expenditure: _________________________________
- 15. What is our Differentiator? Our on-site team conducts professional training and online video training. Same Day Service -24 hour turn around. Administrative Manual -Documenting all your important technology information. Quarterly review by our Customer Satisfaction team. Back board cable management Internet/Carrier assessment every quarter Free IT Assessment -Annual inspection and review Our monthly newsletter keeps our clients informed with new ideas. Our Value-Added Package -Includes LinkedIn profile refresh, how to use a CRM, how to do a monthly newsletter, website assessment and maintaining your Google Business profile page. Rob also owns Purple Cow Branding, a digital marketing company and will provide you with discounts. Rob Bliss: 800-604-3960 | ext. 2001 Chief Sales Guy
- 16. 10 Reasons Why We're the Smart Choice We will show you how new technology will help your business. Let us analyze your phone bill and show you how to save money. Increase your employee productivity through our phone solution. Enhance your customer service by our special business applications. Show you how the new mobile application on smart phones will increase employee productivity and improve communication. Help educate you on why your next phone system should be VoIP. If you have branch offices, the savings are tremendous! Keep you informed on the new changes in the telecom industry and how it will impact your business Let us show you how your computer can become your phone. Let us show you the future of video / audio conferencing. BONUS: IT Managed Services- let us help your IT department or let us become your IT department! Call for a free assessment. "Enabling your business with the right technology solutions." Rob Bliss: 800-604-3960 | ext. 2001 Chief Sales Guy
- 17. VALUE ADDED SERVICESVALUE ADDED SERVICES Free LinkedIn Profile Refresh Free $500 IT Assessment Free Website Review Monthly Newsletter CRM Assessment How to Maintain Google Business Profile Page To organize your customer database to generate more revenue. Let us take the wheel on a personalized newsletter for your company. Your website is your online presence. Let us help you improve your first impression. Full walk-through and assessment of your IT infrastructure. Improving your Google presence. Let us review you LinkedIn and get it to the next level.
- 18. Keep up with us! Visit our website: www.smartofficeusa.com Follow us on LinkedIn: www.linkedin.com/smartofficeusa Chat with Rob: 214-272-0921 | [email protected]